Digital Room

I received my product on yesterday and today the labels immediately started creasing the paper didn't come of easily and now the labels won't apply
I called customer service today and it was almost difficult to bring up an issue, they had been sending photos and videos that won't download. I told them I could send them back and also would like to reorder with free shipping attached. This is beyond frustrating we have a large order to get out and all we are asking for is a replacement nothing more. I would like to be refunded so I can re-order. The customer service was terrible I was disconnected twice. I am beyond frustrated , never had this problem before.

I was told they could produce what I needed but then recieved something different
I first reached out to confirm they could produce what I needed. Clear stickers with black lettering. I was told yes they could provide this. I was then instructed to create a proof and submit my order. Once I created my proof and submitted my order I was told that I could not use the font I had provided. After multiple messages back and forth I then had to purchase Adobe to create a PDF with the font I needed. So my order was filled and shipped but I recieved stickers with a white background not clear. I reached out and was told that I was given incorrect information in thre beginning and that I had too order 250 clear stickers for over $200. I needed these for gifts that are going out in 2 weeks. So now I am out of time ti order from somewhere else and I am out $50. My order number is

We were shipped a *** piece box order that was printed on the wrong side. Uprinting did not own up to it, provide a refund or exchange.
We order from Uprinting often and were more than happy with the product and website.
We placed our largest order to date and when it arrived we noticed something was wrong. The boxes were very hard to fold. In doing so, left many employees with cuts, scrapes, and sore hands as well as boxes that looked messy and took twice as long to fold.
We realized the printing was on the wrong side! We had been folding them inside out which is why it was so physically difficult and time consuming.
Folding them based on the printing is our only option, since the design is otherwise compromised. This has rendered the boxes useless to us.
We contacted their customer service. Over the weeks of us calling and emailing constantly, we got 3 emails. The first was asking for evidence, which we supplied video and photos proof of the error.
The second, was the most upsetting. They admitted to printing on the opposite side, then went on to claim that it was 'to in the end, make a better box." They suggested we "prefold each box in order to save time." How is an inside-out box a better box, and how is folding twice saving time? And the 3rd email was to offer us a $150 credit for their error. We asked for a refund or exchange. All we wanted was what we ordered and what we normally get from them.

After spending more than $*** with this company and over $*** on this order, we are dissapointed in their customer service, the quality of the product, and the inablilty to take responsibility for their mistake.

I am a graphic arts professional, and have been for decades. I recently put in an order for over $1000 for vinyl banners. One of the four boxes got damaged in shipping, and uprinting was notified. They however did not notify me. This is in the midst of Covid-19. My client sees some of her order is missing, and lets me know. I track the UPS number, and find out about the damage. I then follow up with Uprinting, who then refuses to reprint less than $300 worth of material because it was past their 30 day term of service for claims. I posted on their Facebook page, and it was deleted. Customer service was very helpful in telling me I was not getting a replacement for the items Uprinting can claim as a loss.

I have been using uprinting.com for years. Unfortunately, starting this year, something changed. The amount of shipping charges is super excessive. To the point they want you to pay $100 on shipping for a $100 order. 5 tiny little boxes of labels. They could place in 1 box and send flat rate for $11 dollars but they want to charge $100 on shipping. In other words they are making money on shipping charges too. In this case $90 free money for them. After contacting them, customer service answer was " if you don't want to pay our shipping, you can use your own shipping service" really? wow. something clearly has change with this company. Now we will need to look for a new printing option in the middle of a product launch which is very inconvenient. This used to be the printing of choice, the one I used to recommend to all the customers, the customer service and pricing was great. But it is obvious something changed. Perhaps new ownership, very very unfortunate.

Waiting for an order to be canceled and refunded for 2 months.
I placed an order for mailer boxes on March 21st, for *** order number #XXXXXXXX. From ***. *** Sample came out withewith horrible printqprint so I requested it to be canceled and refunded. 4 weeks go by to receive first official reply saying that they are working on the issue. 4 WEEKS.
By then we already didn't need the product a whole month later and we need a refund ASAP.
It's a covid-19 emergency, we need money now more than ever and this business is keeping *** of our money hostage.
They ignore my requests and keep saying manager will get back to me for 2 months now. We don't need any manager to get back. They didn't do any printing, order was cancelled, never refunded.
Their representatives are hanging up the phone on me as soon as they pool up the account.
This is a total fraud, they took my money and refuse all my attempts to resolve it saying they are short on staff. Apparently on specific staff that makes refunds. How convenient.
Last representatives I actually got a hold of *** on May 15th 12:30 pm mountain time, said I will be receiving email confirmation about cancelation and refund shortly, and I never received any.
Online chat support have also confirmed I have it as an email proof.

Stickers clearly advertised as UV proof and waterproof and outdoor use fade within weeks during winter time
Late January 2020 we ordered 1000 of their most expensive stickers that were clearly labeled as UV proof, waterproof and ideal for outdoor use. After under two months the stickers are faded beyond recognition. We use them as an add on with our orders for brand recognition. We had a call with them which led to nothing and after a negative yelp review we got a refund and they said to change the description on their website. To this day, 05/07/2020 the description still claims UV proof, waterproof and ideal for outdoor use. This is absolutely false advertising!!! The first agent we spoke in the phone with even admitted that they know about the problem.

I have never seen a company so wholly unprofessional and at best, subpar. The boxes I received looked nothing like my design or proof.
I ordered the item on March 13, 2020, on March 23 I still had not had a change in my printing status nor heard from them. I phone them and they bounced me around until I was finally told there was an issue with my proof. I changed it while on the call and then the status changed. I heard nothing from them until my shipping confirmation on April 10 and received the boxes on April 13. As soon as I opened the boxes I contacted customer support. The boxes are flimsy, cheap, drab and all of my printing is skewed or off-center. I received the first response 24 hours later where I was told a manager would contact me, he finally did 7 days later by email and told me what was going to happen. Did not have a conversation with me or even answer my reply? I asked for a refund, it fell on deaf ears. I started a claim with *** to see if they could help me, the case keeps getting delayed. I am a very small business, one employee and not only has this virus hurt our business but having boxes that I cannot use is hurting me. I have been waiting almost 2 months to use boxes that are unprofessional and sad. *** isn't helping me. NextDayFlyers isn't helping me. Time is money and I am losing it hand over fist.

Absolute incompetence, unprofessional behavior, and HORRIBLE quality products. Impossible to get through to anybody at the company about my situation.
I first started working with UPrinting in Early January 2020 to design a sample order of 100 pieces of packaging that was going to be sent as part of a sample product for retailers. The online editor did not work at all, which was no big deal as designers offered to work with me. However, they were TOTALLY incompetent and took them probably 20 tries to generate an acceptable proof. They had to do nothing except literally place the panels that I had drawn in illustrator onto the panels of the die line. I have no idea why they couldn't do this with my simple instructions and with 99% of the work already done for them. After about a MONTH of back and forth, they finally generated an acceptable proof. I accepted, paid, and received the packaging about a month later. Every piece of packaging that I looked at was damaged to an unbelievable degree, and beyond the point where it would be able to be used. This was order number XXXXXXX. I had developed a correspondence with a *** about this, and he gladly initiated a reprint for me which I was grateful for. I also had placed another order before I received the previous packaging, and was concerned about it coming out damaged/defective as well, so I asked *** to white glove it and take extra care. He agreed. This was order number XXXXXXX. I thought that all was going to be well until I received that order, and it was even WORSE than the first one. Die cut lines on the packaging were completely off, hot glue was literally stuck to every panel and oozing out of the glue line crease, the packaging was scratched just as bad as the previous order, and so forth. I tried to contact *** about this but it was as if he fell off the map. A month later, I still have't been able to get in contact with him. After about a week of trying to get somebody who would be able to issue a reprint, I was able to get it done. I believe it was *** who did this. However, I also received defective stickers (order number XXXXXXX), which *** did not do anything about despite me communicating this to her. I tried to work with *** and *** about this but they essentially just blew me off. I also tried to have *** initiate a new, separate order for me, but he, just like everybody else, seemed to fall off the map. Eventually, I was able to get in contact with *** who helped me get more store credit, complete the order that I tried to work on with ***, and get a reprint done for the stickers.I tried to have her put in requests to have these two items whitegloved (the previous two were supposed to be whitegloved as well), but just like everybody else, fell off the map completely. It took serious effort to get back in contact with her, and took me almost an entire day to get anybody at Uprinting or Digitalroom to listen. Everybody that I have talked at these companies WILL NOT give you a callback (despite promises), won't email you unless you call them pressuring them, and basically won't do anything to help you unless you literally HOLD THEIR HAND throughout the entire process.

Anyway, today I received the reprint of the stickers (XXXXXXX) that was supposed to be whitegloved, and what a disappointment. These are WORSE than the first ones. I will include attached photos but basically the die line is off by at least 1/3 of an inch, and there are THREE kiss cuts int he back of the sticker. THREE. I didn't ask for this and I have no idea why ANYBODY would think that it's a good idea to do this, yet alone allow them to be shipped out. It's as if quality control is a massive joke at your company. I have never, in all of my life, dealt with a more incompetent joke of an organization. I tried to contact your company about this again today, but the customer service representatives are of no help whatsoever. This is the worst customer service, worst quality, worst quality control, worst value company that I have every worked with in ANY industry.

Changed my account over to someone else's info without my authorization
I tried to login and it said my email was not a valid account. Then I found out from my client that she called to try to find out something about an order I'm placing, because she couldn't get a hold of me.

My client somehow got all of MY info on MY reseller account switched over to her information with NO AUTHORIZATION from me. Then when I contacted them, they said they can't discuss her account with me......ARE YOU *** SERIOUS????!!!!!!! I have since switched everything back to my info (NOT with help from PrintRunner).

Advertisement for next day flyers states if not received by date promised your order if on us I didn't receive my order when promised
Order date was December 16 2019 promise date was December 18 2019 l didn't receive until December 21 2019 order should have been free

ORDER # *** with UPrinting. (5) postcard jobs in this order and all had unacceptable print quality. Also, UPrinting is overcharging for shipping.
1. The print quality of order # *** is completely unacceptable. This order had (5) 4X6 postcards, 250 each with a total cost of $771.75. The layout was set with 1/4" borders on each side. None of these postcards have even borders. This dropbox link has photos of each postcard. ***

Last year I had 11 orders with UPrinting. All of my postcards had even borders. I had (2) 12 page booklets printed and they had pages with even borders. In total, I've had 44 orders with UPrinting since 2014. I've been a customer of UPrinting for 7 years.

2. UPrinting grossly overcharged for shipping. They charged of $280.10 for shipping the 5 sets of postcards in 2 boxes with UPS. When I received the delivery, I entered the weight and dimensions of the 2 boxes in ups.com. UPS charges $133.00 for the larger box, and $65.00 the smaller box. $198.00 total. I'm sure UPrinting's corporate shipping rate is even less. This over billing of shipping costs is unacceptable.

After contacting UPrinting's customer service, they offered to reprint this order. In the time it took for them to reply to my request, I found another print company to complete the job. I do not need this order reprinted.

I contacted their customer service on January 21, 2020. Their customer service agent said they would send me a Quality Assurance Claim to request a refund. They have not sent me a Quality Assurance Claim.

False advertisement on YouTube.
They will scam you for more money.
They make changes without your approval then up the *** to get what you want.

All I can say is I am extremely disappointed. Here's my story.
I'd bought from PrintRunner in the past. I had bought a total of 5 batches of stickers from them, and only really had a problem with one.

When I got the stickers, they were cut very unevenly, and the color was pretty far off. Keep in mind this was 1000 stickers. They were all messed up in the same way. I decided, well, I haven't had any issues in the past, so I'll shoot them an email. My deadline was coming up, but they shipped the stickers out about 5 days early.

On November 14th, I got the stickers.

On November 15th, I sent them an email.

On November 16th, they responded back giving me a form to fill out about the issues.

On November 21st, 2 days before my deadline, I got an email and voicemail from an
"Issue Resolution Specialist". They agreed there was a problem, and gave me a $33.73 credit to reorder the number of stickers that were affected.

On November 21st, around 30 minutes later, I responded asking for their original file so I could fix the colors and asked if I would be charged shipping (the website said I would, it was ~$25, pretty much the same amount as those stickers)

On late November 23rd, I sent another email, by forwarding the email from the 'specialist' to the main customer care email, hoping someone could get it sorted quickly before the thanksgiving holiday. Keep in mind it was past my deadline at this point.

On November 24th, they responded saying that they will call me back when normal business hours resume. (did not tell me when they resumed, it is not listed anywhere obvious on website.)

Today, December 4th, I sent another email asking why I had not yet got a response, 15 days later.

Now I am sitting here almost 2 weeks after the deadline, without any response or properly made stickers. I didn't need them by the original deadline, but I needed them now

So no, I don't recommend PrintRunner to anyone, and I will be letting those that I did recommend it to, and the person who recommended them to me what happened here.

Even if they fix the problem at this point, I don't intend on changing the review. They messed up my stickers, all I want is for it to be fixed in a reasonable amount of time, at no charge to me.

While reconciling the accounts for the company and owner's bank accounts a charge from this company was noticed by my company's accountant. We have never contracted this business to do any work for us. We contacted the business and asked that they reverse the charge as it was fradulent and were able to prove it and did as they asked drafting letters and the like. We were told that while they are aware the charge was fradulent they were unwilling to rectify the situation and that we would need to disput it through another channel rather than directly with them. This is completely ridiculous that they would acknowledge that a charge is fradulent and then tell you oh well!

I began my order on August 7th with Print Place. On August 17th and 21st I placed my orders for a total of *** I paid extra money for 3 day turnaround printing on 10 items(ranging in order size 100-500 count). When my items arrived the first time the printing was awful. Colors were far from a match of the original document. Additionally many items changed colors from one of the label to the other end. These labels wrap around jars so this is unacceptable. I called and spoke to customer care. I asked them to please review my files to ensure it was not an issue with my file. I knew my files were fine as they were approved by the Custom department and were all in CYMK and proper resolution. I was told my files were reviewed and they were not the issue. It was just a bad run. The items were reprinted and sent me. Again, the colors were FAR from correct. This statement was agreed upon by the customer care agent as she stated "The colors are clearly not correct in the pictures, no need to send them in. We will run them again." I was given apology after apology for bad printing but NO correct labels. The third run resulted in 3 of the 10 items being better; 7 of the items were horrible. Again, the customer care rep agreed and asked for one more chance. She promised in my hands by 10/2/19. They arrived 10/5/19 in even worse condition; color was still bad AND the color was grainy. I stated I am finished. At this point it had been 50 days from my original order with a 3 day turnaround. Clearly they were unable to print these correctly. I asked for a refund and stated I would gladly return all items. I asked them to send me a FedEx label. I was told that in order to get my refund I must pay for return shipping of all items (every single bad label). This is a HUGE expense and is not one for me to incur. My refund should be issued without any further actions. The ce representative has over 30 pictures clearly indicating the lack of print quality.
Product_Or_Service: Labels/Stickers

This company operates online as NextDayFlyers.com Submitted a 24 hour turnaround order and paid premium but did not ship on time. Contacted customer service for the company which is managed overseas and they were not able to get local printer to re-coordinate shipping so we could try and make up for lost day in shipping by having it sent on Saturday to Fed Ex. Poor customer service - do not have a make it happen attitude and the people overseas have very little impact on what can happen at the plant in Van Nuys it seems. Will be requesting a refund.

Ad on Google stated 1000 flyers for *** Company offered a 2"x 2" document and called it a flyer. For reference, business cards are 2" x 3.5".
The date is 7/22/19, first contact started at 17:43 EST. When searching online for a company to print my flyers, an advertisement popped up on google ( I have a screen shot) stating 1000 flyers for only *** Fantastic deal. I clicked on the site and looked for the deal. It is no where on the site, I searched every flyer, every size, every possible combination. Nothing with that ***, it was at this point 17:43 EST that I sent a chat request to the company. The person I spoke with, *** email is ***@uprinting.com. They were unaware of any such promotion or ad, I was asked to send a screen shot in, which I provided. After a length of time I was informed that it would depend on the size I was buying. I wanted a flyer size, standard flyer sizes are 8.5" x 11". I repeatedly asked the rep for more information on the size needed, as cutting it in half or so was still acceptable to my needs. After a bit of back and forth and longer waiting periods I was sent this link ***

this is a custom, made up order for a 2 inch by 2 inch document, to put this in perspective, an American standard business card is 2 inches by 3 and 1/2 inches. They were trying to tell me that a card smaller than a business card, was the "flyer" advertised. I have snapshots of the entire conversation, and screen shots of the ad that I consider to be bait and switch.

Gave clear instructions on how to do my paperwork and they would delete letters or spaces. After 2 revisions the same previous mistakes were not fixed. Poor customer service.

Here's a fine example
"I received your cancellation notice, and I want to let you know that I am sorry to hear of your decisions. I don't want to lose you as a customer and would like to see if we can work something out. If not, I hope you will consider our services again in the future.
After reading your request, I immediately processed a cancellation request"

So you don't want to lose me and immediately processed the cancellation? Which is it?

I ordered these cards and spent A LOT of money on a professional logo. Would look great if the design didn't have the appearance of a 5% rotation. When I contacted Print Runner, I was informed that they can't print perfectly straight and that my cards were within their "cutting tolerance". On an order for over $100, they offered men a $50 credit. Ummmm, no thanks! Why would I want a credit to take another chance on a potentially imperfect product. Why isn't a 'cutting tolerance' mentioned on the website when you order? For example, you require a high resolution print, so the quality is solid. Why would I want a card where my customer has to turn their head 5% to look at it straight? I know this for sure. I will NEVER use Print Runner again. In the event that Print Runner deletes this review, I will now go leave this review on Google and with the Revdex.com.