Digital Music Systems Reviews (%countItem)
Digital Music Systems Rating
Address: 22017 70th Ave S, Kent, Washington, United States, 98032-1911
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DMS/PROGRESSIVE ATM dropped it's signal and/or transaction time was exceeded during a withdrawl attempt for $200, which was canceled by the DMS ATM, not myself. I tried again for a $100 withdrawl, which was successful, but after reviewing my bank statement there was $200 missing. I filed a financial dispute and have made multiple attempts to recover the missing funds, but receive only vague and evasive responses. I'm also aware of similar incidents with other individuals attempting withdrawls from DMS devices, etc. DMS has made no effort to contact, reimburse, or correct this issue.
To Whom it May Concern:
The location’s customer *** attempted a withdrawal at an ATM owned and operated by DMS. An error occurred with the phone/internet connection which dropped the signal from the customer’s bank back to the terminal approving the withdrawal.
Well, phone/internet connection issues do not frequently occur,but it does happen from time to time.
While 99% of transactions like this reverse within 48 hours, there are times when a customer will need to file a dispute with their bank, and the bank will notify us of the transaction in question.
*** was told that he needed to contact his financial institution, so we could begin the dispute process and return funds if the transaction was in fact invalid.
This never happened, as we never received a dispute from ***’s bank. If we had received the dispute and did not respond in a timely manner, the funds would be returned automatically in favor of the customer regardless of validity within 10 business days. Since no dispute was received from ***’s bank we were unable to process his repeated request for his funds to be returned.
We continued to assist *** regardless of the incessive harassment and beratement made by *** to multiple employees at DMS. We eventually reached out to our processor and paid additional fees to open a claim on behalf of ***’s bank (that failed to execute and follow banking processes for their customer).
The equipment in question is not faulty, but had an intermittent phone/internet connection failure unfortunately during ***’s transaction, but went right back to operating properly as he was able to withdrawal funds immediately on his next attempt.
While we are not aware of any other customers that have not satisfactorily been assisted with ATM issues, every dispute we receive from a cardholder’s bank is handled and closed in a timely manner, as we have time restrictions from the processor and banks that we must adhere to.
Complaint: ***
I am rejecting this response because: First of all, DMS/Progressive made little, to NO effort to correct the issue. I had to call multiple organizations, multiple times with no response. They state it's a "rare" situation, but according to the store who is using their ATM, I was the 3rd person that DAY who lost $200.00, as well as multiple others previously. I dread to imagine who else wen't through what I did. I feel the proper course of action is a total audit to determine how many "rare" failures, and the rate of such, etc. Lastly, I was told in an unaware, shocked tone directly from DMS in Illinois that "What?!, Despite legality, we are NOT supposed to have ATM's in marijuana dispenseries, regardless...." Only after I called Revdex.com, and shown interest in taking legal action did DMS reply, etc... I call for an in depth audit, and why are their machines in an environment against their own policy?
Sincerely