Attached is the warranty and terms of our contractI have spoke with this client a few times and I have explained to them that the settling of their decking is not covered under the warrantyThe Joint between the decking and the tile has separated due to the settling of the deck (NOT COVERED UNDER THE WARRANTY)But I have also said that I usually do a one time grout caulk on this joint at no chargeThe other items on their complaint are all service items that are the responsibility of the pool owner such as UV servicing and pool drainingI have not had time to schedule the grout caulk service that I will do for free even though it is not part of the warranty seeing it is a natural occurrence from deck movement
Attached is the warranty and terms of our contractI have spoke with this client a few times and I have explained to them that the settling of their decking is not covered under the warrantyThe Joint between the decking and the tile has separated due to the settling of the deck (NOT COVERED UNDER THE WARRANTY)But I have also said that I usually do a one time grout caulk on this joint at no chargeThe other items on their complaint are all service items that are the responsibility of the pool owner such as UV servicing and pool drainingI have not had time to schedule the grout caulk service that I will do for free even though it is not part of the warranty seeing it is a natural occurrence from deck movement