Dick's Sporting Goods Reviews (3)
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Dick's Sporting Goods Rating
Address: 1982 W. Grandriver Ave., Salt Lake Cty, Florida, United States, 48864
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0 Stars. Called to speak with the Deli Department regarding ordering meat and cheese trays, sausage and cheese trays, cookies, veges and brownies for next week, as well as trying to arrange Festival Sunrise Breakfast for 30 people for next Friday and was told, "No - no orders for next week". I understand you may be busy with Thanksgiving catering orders, but there was no discussion of pick up earlier in the week vs delivery , nothing - just we won't do it." Very surprised and unhappy at their lack of attempt or discussion of trying to do business with us.
I have placed an online order during the busy holiday season. I understand that it takes longer to get things during this time of year. I called to check on the status as it was "unable to find my order" on the online tracking. I paid for "overnight" delivery, which advertised delivery by 12/19 but when I still didn't have it by mail time after the weekend, I called the customer service line. The woman explained that their shipping doesn't include a 1-2 day processing time, and that my package was shipped and should be there within 24 hours. She then stated that my tracking number would be emailed to me within 24 hours (why it is coming at the same time I am unsure). She seemed confused when I asked her what the difference between what the shipping charges were, as their website advertised "free shipping" by 12/21, while I paid for the shipping ($15.99) that said it would be delivered by 12/19 (but should be showing up 12/20). If I order from them in the future, I will not be paying for the overnight or express shipping.