Dickey Roofing

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

Ms *** is not our customer. TC Heating & Cooling is a subcontractor for a home warranty company who dispatched us to provide a diagnosis of her air conditioning problemWe provided that diagnosis to the warranty company. Any and all decisions on when and how to
proceed are made by that warranty companyThat home warranty company is our customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Ms. [redacted] is not actually our customer, she is a customer of [redacted] home warranty of which I am a service provider. When I originally contacted Ms [redacted] to set up an appointment I was told that the prior week a different HVAC company had been to their home to address this issue as a representative...

of a different home warranty company only to be discovered that they had no policy with that home warranty company. I was also told that this previous HVAC contractor had "removed some Freon". I informed Ms [redacted] that [redacted] would require us to provide them with our diagnosis and receive authorization before making any repairs.We went to the [redacted] residence on Friday 8/26/16 for our 2:00 to 4:00 appointment. We performed a full system refrigerant leak detection and found a leak at a braze joint where a new evaporator coil had been installed 6 months earlier. We collected the $100 service fee that [redacted] requires to cover our service call and diagnosis. I entered our diagnosis on [redacted]'s authorizations web portal on the evening of 8/26/16. [redacted] provided us with an authorization to make repairs on 8/30/16. I called Ms [redacted] at 8pm on 9/1/16 to setup an appointment to make repairs. I offered our 10:00 appointment on 9/8/16 as that was our first available appointment. Ms [redacted] refused that appointment stating that her son is diabetic. I told her that everyone on our appointment list has some type of health issue to which she responded " I'll take care of it". The $100 collected was for services rendered in preforming a diagnosis. [redacted] will reassign her claim to another service provider and she will not be required to pay another $100 service fee to them.