Dick Smith Mitsubishi Hyundai

I purchased this used car a few weeks ago, was not given any warranty information. Drove 45 min home, check engine light came on & car slammed to a stop in the middle of traffic the next day. Less than 24 hours later, I have to pay $160 for a towing company. Plus I was told there was a safety issue on the car bc of a slow leak in the tire, & was told they could not replace the tire after promising. I put down 1400$ & my Car I traded in had a title loan on it, the pay off amount was a little over $600. I told them I would pay it off but they insisted they would. They took down the payoff information & are now calling me for MORE money even tho i’ve paid them for things I should’ve never had to pay for. The customer service has been atrociously rude & this business is unprofessional.

In addition to the purchase of my 2018 Phanton Black Hyundai Elantra I stated that I also wanted the road hazard warranty plan. Jason the finance associate stated to me this plan would cover tire and vehicle damage caused by any type of debris in the road. My first claim was 12/31/2019. This claim was to replace my rear passenger tire. Due to the service department at Dick Smith Hyundai not being opened or not having the tire in stock, my vehicle was towed to NTB and the I paid for the repair. After speaking with Josh L the Service Manager and Jason the finance associate I was told to submit the invoice via fax and Dick Smith dealership would reimburse me with a check to cover my out of pocket expense. My second claim took place on or around 3/6/2018. At the time of this claim I called the dealership spoke to Josh L about the situation. I provided the vehicle to the dealership during which time Mr. L made contact with Jason to confirm the warranty plan to be able to provide the repair. Within 48hrs he was able to obtain approval from Jason and the warranty company and the tire was replaced. After speaking with all of the service advisers in addition to Josh L the service manager damage to the vehicle involved with this claim have not been repaired. From March of 2018 until Feb 2019 the dealership has fail to provide me with the warranty information and has denied the vehicle repair. Numerous times I've asked Josh l***, Chris K and Jason all in service about repairing my vehicle and as of today the issues still haven't been fixed. Third claim Feb 25,2019. This claim involves have 2 tires replaced. After the dealership replaced the tires, I received a call from Jason in finance stating that while he was doing my purchase paper he fail to properly add the road hazard warranty to my contract. Jason stated that a decision was made add a road hazard warranty plan on my vehicle free of charge to me due to this being a mistake he made while doing the paperwork. The most recent claim took place on or around Nov 4,2019. I called the dealership and asked to speak with a service adviser, after being put on hold for a few mins Jason (service adviser) answered the phone. During the call I had with Jason I stated that I mysteriously have a flat tire and I need to have it replaced with this road hazard warranty. Jason stated he didn't know if they have the same brand tire in stock to repair my vehicle. I called hyundai roadside and had the vehicle towed to the dealership. A couple of hours later I called back to the service department to check the status of my vehicle and was told that Chris K (service adviser) was handling my vehicle. After being transferred to Chris's line there was no answer, I left a msg. After a couple of hours I called back demanding an eta on the repair of my vehicle. After demanding to speak with Josh L he answered the line. He begin to tell me that Jason the finance associate is no longer with the company and a manager named Danny has reviewed my paperwork and there was no roadside hazard warranty purchased. I explained to Josh L that because the dealership took the responsibility of replacing the tires when they needed to be, that gave me confirmation there was a warranty plan active.

My health safety concern is with their known defect of engine failures resulting from Oil consumption that either disables the vehicle from being used or ends with flames. Hyundai is engaged in a class-action lawsuit for this specific issue. I had three oil changes within less than 2 months. Started a Consumption test with dick smith Hyundai in September, each test yielded that oil was burning faster than it should. I reached out to their cooperate offices to seek resolution as I no longer feel safe and have lost faith in my vehicle. Their Service Manager Joshua acknowledge that the oil consumption leading to engine failure is a known issue and would work with me. I recieved a phone call today from cooperate stating my case is denied, and has been since I started the testing in Septemeber but was not informed. I was told I am NOW out of warranty and that hyundai is not going to do anything for me. Even though they were ordered by law to fix this class of vehicle at no cost to the owners. I am no longer seeking repairs or promises from this company. I am seeking legal consel and a refund for the 25,000 Lemon that was purchased from Kia of Anderson, being lied to about not being covered for a 512.00 repair, Multiple oil change charges, I am in good faith notifying the Revdex.com for an arbitration process to begin before I proceed with seeking legal consel to pursue legal options as this is affecting multiple consumers. The fact that "Hyundai" acknowledges the issue but is denying consumers who purchased the class vehicle is a violation of SC lemon laws.

04/14 I had my 2015 Hyundai Sonata Hybrid towed to Dick Smith Hyundai due to car was disable with warning do not drive brakes problem. 04/15/19 Dick Smith I spoke to services department where I told that I would be charged $120.00 for diagnosis testing upon review I was told that battery failed diagnosis testing and would cost me $466.00. I picked up my car on 04/15/19 from repair show. 04/21/19 my was disable again with same warning. 04/22/19 took car back into services department for them to see why it displayed same warning they repaired 5 days before. 04/23/19 I spoke to services dept. manager who stated they didn't find anything wrong with vehicle and no warning were displaying. 04/24/19 I picked my car up. 04/25/19 I called another Dick Smith location and was told that 12 volt battery has 6-10 warranty and I also Google it online with Sonata website. 04/21/19 sales manage at Dick Smith Congree Rd Greenville was very rude didn't show customer services told me I had an attitude and was yelling at me even when I walked out office. I'm requesting full refund of my money and filing formal complaint against services dpt and sales manager Dick Smith Hyundai Greenville, SC Congrree location.

On 4 April 2017 I bought my 3rd New Hyundai (all within the last 11 months) from Dick Smith Hyundai. I have bought 6 NEW Hyundai total. Invoice Number *** dated 4 April 2017 states that I was supposed to receive at NO COST free First Place Finish (scotch guard) for my seats. The original appointment to have First Place Finish was made the following week and had to be cancelled since my daughter had to take her husband for a job interview (only car they had was this car ). A D, my daughter rescheduled the car for an appointment on 17 April 2017 @ 11:36 Invoice Number ***. At the bottom of this page the dealership CERTIFIES that the information contained hereon is ACCURATE unless otherwise shown (nothing shows to contradict this statement). Services described WERE PERFORMED at NO CHARGE TO OWNER. In the middle of this invoice it shows they did two things, repair problem with trunk switch and applied First Place Finish.The First Place Finish is not working properly, it ONLY repels water and not stains. On 10 November 2017 the General Manager refused to correct this problem claiming that I did not have a certificate. I was NEVER ISSUED a certificate but the Invoice CLEARLY shows that the dealership CERTIFIED that the work was done and that all information on this invoice was ACCURATE. I have spoken to the General Manager, the Business Manager and filed a complaint with Corporate Hyundai Complaint Number *** filed on 10 November 2017. If their CERTIFICATION can't be believed on Invoice Number *** then how can I believe their CERTIFICATION that the work was performed on Invoice Number *** where I paid $189.31 or Invoice Number *** I paid $118.15 or Invoice Number *** I paid $58.67, or Invoice Number *** I paid $277.82? Was the ACTUAL WORK done on Invoice Number ***, ***, ***, *** or ***? Since they CERTIFIED on each of these invoices that the work was completed, how do I know the work was done if they are NOW trying to claim work was not done on one?

It is not required to have GAP. We are the Customers. This Deal was negotiated with the Dealer, and Customer. When they decided that our Co-Signer could get a better Interest Rate, they manipulated us to have her sign as the Primary. She had nothing to do with the negotiations. She came from out-of-town, signed the contract and left.

Signer was made aware that we didn’t want GAP, nor did we want an Extended Warranty, and it would not be included.
The Customers had confirmed with our Insurance that we could get this coverage on our policy; therefore, this is what we did.

The Signer wants nothing to do with this issue anymore, she feels that, she was used by the Dealership.

The address on the contract and the address on the bill are different. The address on the contract is the address of the Customers, the Signer doesn’t live at this address. This was also made clear with the Dealership. The contract didn’t include the GAP and HPP (customers have no idea what this is) information for the Customers. The contract was different for the Signer. The Signer came in town and signed, without the Customers in attendance. When the Customers arrived, the contract was handed to us in an envelope.

We were told by a GAP CSR to contact the Dealership, which we did and ultimately, asked the Signer to do as well, and she did as well. She came to town again and sign a New Contract, but they still haven't provided her with that information.

The Dealership, applied over $3000, on the contract that wasn't negotiated during the sale.

Thank you