Dick Milham Ford Toyota Saab Inc.

*** *** was informed of a noise we heard coming from the exhaust areaWe informed her of the noise as a courtesy after her other repairHer unfortunate breakdown was a catastrophic failure in the engineThe internal failure of the engine is not related to our repairs or even to the noise we
heardHer failure, although untimely, is common in a 212,mile vehicle

I would ultimately like to see the $deposit returned to me due to the fact that they lied about the extended warrantyThey falsely stated years free maintenance bwhich was not really free, they added $onto the financing with interestIn addition they are now stating we owe them $for
sales tax on a warranty we cancelled on the 2nd day of owning the carI think they need to compensate me for their unethical business practices and falsification or misrepresentation of products

*** ***'s paperwork has been processedThank you for your help

I had a horrible experience here where they promised me a car at one price and when I came for my appointment to test drive the vehicle they sold it to someone else for a higher price! They did not try to make things right by offering me another car at the price I was quoted, in writing, they offered me a lesser car at a higher price! They dismissed me with no apologies and basically treated me like trash Awful experience! Lied to my face and treated me like garbage!

Please have the customer contact [redacted], we feel we should take care of issue for customer
[redacted]

First let me explain that we have been doing business with [redacted] Milham for m**y years, we have purchased our current car **d serviced three others over the past 10 years. We came to [redacted] Milham because we believe it was a comp**y that was honest **d customer service oriented. We live in S[redacted]d drive 30 minutes each time we come for service, but it was worth it because we were treated respectfully.
On Saturday my wife left to have the tires **d oil ch**ged in her 2011 Toyota Corolla. She had ignored the repeated emails asking to schedule ** appointment with a representative to trade in her car. She just w**t ** oil ch**ge **d new tires.
When she arrived she was quickly approached by s**esmen **d it became clear that the repairs were never the intent. In fact the repairs were never made, **though the s**esm[redacted]d the fin**ce m**ager took great pride in bringing up the fact they waived the non-existent service fees. She went with the s**esperson **d was truly impressed with the new Toyota Corolla. It is a great improvement over the previous model.
She made it clear that she would consider the purchase if she was given the same de** she had. That de** included 0% interest rate. She was offered sever** option by the fin**ce m**ager. One of the option was a 0% interest fin**cing de** with $2,000 down. In addition she was **so offered a 3.99% interest option with no money down. They kept pressuring her, REFUSED to show her the 0% offer again after the first time, even though she REPEATEDLY requested to review the offer. The fin**ce m**ager put the papers in the drawer, left the room **d kept focusing on the monthly payment. We **so found it interesting that when we went to the website for the b**k the interest rate offered to the public was a full percent less. When we c**led the b**k **d they said that’s up to you **d you de**er. Guess my de**er needed to add profit at my expense.
She was given THREE options that she was not even aware of. An extended mainten**ce pl**, Gap insur**ce **d mech**ic** protection pl**. They were never explained nor was documentation provided. We fin**ly received the expl**ation **d the documentation after speaking to D** H**l the following Monday. The payments that were origin**ly agreed to 72, were increased to 76 without her knowledge to include these options.
She traded in her car **d never gave her the trade in v**ue even though she asked the s**esperson **d the fin**ce m**ager.
When she arrived home she re**ized she had never c**led the insur**ce comp**y so she parked the car **d did not drive it until we drove it back Monday. D** H**l was kind enough to explain that the car was in fact registered **d insured since we were **ready insured. We didn't know that insur**ce comp**ies **lowed a grace period to replace cars, we didn't know the paperwork we received would serve as the registration. Why wasn't it explained?
The car she received had a stain in the back seat. The same stain the s**esm** had identified earlier during the test drive **d advised her that she would not get that car. We later learned that they tried to remove the stain **d there were no other similar cars available so the agent gave her the same car. The attempt to remove the stain did not work, **d the agent never communicated **y of this to my wife. We were able to have the seat replaced on Monday after D** H**l interceded on our beh**f.
I would **so like to add that **though we requested ch**ging the fin**cing during our meeting with D** H**l he strongly suggested it wasn't the best option. I underst**d that once you sign the agreement you have little to no recourse, unless of course the de**er agrees so we relented. He provided us with ** extended stain **d dent protection at no addition** cost, **though we didn't ask how long the protection is for. We are grateful for his efforts to try **d make things right but the experience was very traumatizing for my wife. She c**’t stop t**king about how victimized she feels. Shame…
The end result of this orde** is that she has a great new car. BUT she feels that she was victimized by the staff, especi**ly the fin**ce m**ager. It is clear that the corporate go**s are not the same as the ones that are advertised by Toyota. No Pressure…? Your comp**y has taken what should have been exciting purchase **d just made it a reminder of being taken adv**tage of. I don't think she will ever truly ever enjoy the car **d we will definitely never return to [redacted] Milham.
As a husb**d I’m upset that my wife, that is trusting **d kind wom**, was taken adv**tage of by the staff at [redacted] Milham. I wonder if the owners know what is going on **d if they condone it? I wonder is Toyota is aware of how their br**d name is being tarnished. I know that we will do everything within our power to tell everyone that will listen. In today’s electronic age there are m**y mediums that consumers c** use.
I hope like D** H**l said you c** use this as a learning **d teaching tool for your staff. I hope that you c** use this letter to reev**uate your corporate go**s. Profit vs customer service. Successful comp**ies have learned that good customer service tr**slates to profit.

I apologize my response is late. we have adressed all the customers concerns and believe we have come to a favorable solution. We make every attempt to satisfy every customers concerns. I apologize I was on vacation for 2 weeks. This caused a delay in our response.
 
Thank you for your diligence in response to customer concerns,
 
 
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: The advisor was aware that my vehicle had a problem. I took my car in as I always do for safey check prior to going on a long distance trip. The day that I picked up my vehicle and made payment ;
I was told  that they heard a noise in my car. I have the written documentation from Toyota where I was told to monitor my vehicle although they knew that I was going on a long trip. It was the central [redacted] Toyota who found out what the problem was and informed milham Toyota with  my consent. Milham Toyota should take responsibility of this situation as they took my money for services knowing that there was something wrong with my vehicle. Milham is trying to cover themselves as a result of them being in the wrong. I need to be compensated for the damaged that was done. When I followed up with the director of milham, he had denied knowing anything about the noise coming from my vehicle and that they do not have documentation regarding my statement. I am very surprise that they are commenting about the noise concerning my vehicle. Milham Toyota put me and my family at risk by not practicing the safety law. 
Regards,
[redacted]

Review: I purchased a 2006 [redacted] on January 20th, 2014 from [redacted] at Dick Milham [redacted] on [redacted]. After test driving the car, I brought to [redacted]'s attention the wrench light that was on, on the dashboard. It also had a "thunking" sound in the undercarriage. As soon as we walked inside, the pressure to buy was on. I re-iterated that I would not be buy anything until those items were addressed. He then went to his Used Car Sales Manager, [redacted], to ask his opinion on the wrench light (assuming [redacted] had no idea what it meant). [redacted] came over to my husband and me and proceeded to tell us that this wrench light was just a typical "maintenance light". That it was a light that came on when the car needed regular maintenance i.e., oil change. That they had indeed given the car an oil change and had just forgotten to turn off the light. He will have his service department turn this light off. Trusting [redacted], I proceeded with more questions about our trade, etc...to try and finalize a sale. I brought to [redacted]'s attention again about the sound I was hearing in the under carriage. Another person, [redacted], came over and said he will take it out for a ride to see what he hears. When [redacted] returns, he says he had a [redacted] that made the same sounds. It is usually a shock or something minor, his car did the same thing and we should just do what he did which was; "turn up the radio" so that we couldn't hear it anymore. My husband and I looked at each other as if we were uneasy about this, but we trusted since this was a [redacted] dealership that they understood [redacted] cars. We knew we were buying a used car and that there were going to be things like shocks that needed to be replaced eventually. There were small issues like broken headphones and broken dashboard compartments that I was going to deal with or replace myself because of the age and price of the car. I decided to go through with the buying the car and trading in my other vehicle. I had absolute trust in everyone who I had talked to. [redacted] seemed ignorant, [redacted] and [redacted] backed him up to confirm these were no major issues. The entire time, the [redacted] name was stressed. They know this brand, their service department is specialized in Ford's and I should feel comfortable. This was one of their main selling points for an additional regular service warranty (which I declined). I took the car home that Monday night with my 6 month old daughter and 10 year old step daughter in the car with me. That Tuesday we had a large snowstorm that kept me in the house for two days. When I finally got the car out on Thursday, the wrench light came on again. Feeling uneasy, I looked the light up right away in the service manual. The light is a Throttle Control/Transmission Power Train Fault. My heart sank. This is a serious issue. I have put myself and my two daughter's lives in jeopardy. I called Dick Milham Ford right away and explained my concerns. They told me to bring in the car so they could "take a look at it". These were the same people who took a look at it before. I felt unsure, but had no other option. They confirmed that this was an issue and that my car needed a valve replacement. They ordered the part right away and I would receive my car on Monday. Monday turned into Tuesday, which turned into Wednesday or Thursday which then turned into next week. That next week, they had finally told me the part was being remade and they had no idea when it would be in, that they would hopefully know more by the end of that following week. That following week came and went and I hadn't heard anything. I was only offered a loaner car when I had complained that I needed to ask my dad for his. I went into Dick Milham Ford on Monday, February 17th to hopefully get some answers. At this point the knot in my stomach had grown and I felt unsafe driving anything they had their hands on. Honestly, I just wanted them to return the car. I talked with [redacted] (sp?) first, the Used Car Sales Manager. He knew who I was and knew the issue and I could tell from the start he had his guard up. He snapped at everything I said and was rude from the get-go. After insulting me, I asked if he was being a "[redacted]", which then we got up and started yelling at me about my language and he wouldn't deal with me anymore. I admit my choice of words could have definitely been better, but didn't think that I had insulted him to the extent of his reaction. I felt like this was a way to say that I was being disorderly even though I felt as if he was the one giving me attitude. I then asked to talk to someone else. He brought the other Used Car Sales Manager, [redacted], out to talk to me. The very one who confirmed that the wrench light was just a regular maintenance light. He said he remembered me. Every thing that I brought up was a run around, pointing the finger at every other person and claiming that he knew nothing. At some point, as a manager, you have to take some responsibility for your employees. It is your job to look into things when they are brought to your attention. Especially if you know you have a less than educated sales representative giving you the information. Finally, I talked to [redacted] who is one step down from the General Manager. He said that they are fixing the problem and not having me pay the apparent $800 that it takes to fix it. He made me feel as if he was doing me a favor by doing this because I bought it "As Is". They aren't even looking at the noisy undercarriage. I simply told them that I wanted them to take the car back, I do not want to have anything to do with Milham Ford anymore. I wouldn't trust the vehicle when it would finally come back to me anyway. He refused. Instead he tried to trade me into a "nicer, newer car", one that had more miles on it than the one I bought. I don't see how he thought this would rectify the situation. He didn't seem to get the point that I want nothing to do with them. They lied to me, they misrepresented their product. I would have NEVER bought the car knowing that it had this issue. For all that they claim to know about Ford's, I can not fathom that they had no idea this car had this problem beforehand. Not to mention, now I'm making payments on a car that I have barely driven.Desired Settlement: I would like Dick Milham Ford to return the car I bought from them for the price I bought it with all taxes, tags, etc... A complete return. I want absolutely NOTHING to do with them. I would never trust or feel safe in anything they had. At the very least, I just want Revdex.com to know about this issue.

Review: I purchased the warranty called "Protect All" from Milham Toyota, the **. [redacted] sold the warranty to me and at the time of sale **. [redacted] said that "if someone 'keys my car' then it is covered and he also said that "you are buying a new car so there is no reason that it should not look new for some time and this coverage insures that". Unfortunately I have to use this coverage now, some one "keyed" fuel tank cover and Milham Toyota is saying that "keyed" or any other paint issue is not covered under this warranty. I consider the sale of "Protect All" coverage to me was made under false pretense. I am also told that Milham Toyota will not cancel the "Protect All" coverage and refund my $499. I have already reported this issue to **. [redacted] General Sales Manager Milham Toyota and have not received any response.The vin number of my car is below:VIN # [redacted]My car is Toyota Corolla LE 2013 Model.Desired Settlement: I want refund for this coverage because it is dealer specific. I can not use this warranty at any other Toyota dealership, and I don't want to deal with this cheater.

Business

Response:

[redacted], Please find that attached signed contract for the “Protect All” vehicle sealant warranty. I highlighted 3 key areas of the contract, “EXTERIOR” section listing the exact conditions/occurrences covered; Dent and Ding protection section stating visible paint damage is not covered and the OWNER’S SIGNATURE section signed by the customer acknowledging that the customer has read and understands the coverage and conditions. If I can provide any additional documentation and or information please don’t hesitate to contact me.

[redacted]General ManagerMilham Ford Toyota Scion3810 Hecktown RoadEaston, PA 18045P: ###-###-####F: ###-###-####[redacted]

Business

Response:

{Please see below & attachment.}

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

The business manager **. [redacted] said "Keyed" is covered and he said it in front of my wife, my 19 year old daughter, and the salesman **. [redacted]. Now **. [redacted] is going back on his word and saying that NO paint issues are covered (said it to me over the phone on 8/7/2013). I trusted his WORD and that was my mistake. The attachment is only showing what is written and the response from the dealership is not addressing the main issue which is the verbal acknowledgement made by the business manager **. [redacted] that "Keyed" is covered.

The man (**. [redacted]) said to me that "You are buying a new car and there is no reason that it should not look new for some time, if your car is "Keyed" this warranty will fix it".

Regards,

I had a horrible experience here where they promised me a car at one price and when I came for my appointment to test drive the vehicle they sold it to someone else for a higher price! They did not try to make things right by offering me another car at the price I was quoted, in writing, they offered me a lesser car at a higher price! They dismissed me with no apologies and basically treated me like trash. Awful experience! Lied to my face and treated me like garbage!

First let me explain that we have been doing business with [redacted] Milham for m**y years, we have purchased our current car **d serviced three others over the past 10 years. We came to [redacted] Milham because we believe it was a comp**y that was honest **d customer service oriented. We live in S[redacted]d drive 30 minutes each time we come for service, but it was worth it because we were treated respectfully.
On Saturday my wife left to have the tires **d oil ch**ged in her 2011 Toyota Corolla. She had ignored the repeated emails asking to schedule ** appointment with a representative to trade in her car. She just w**t ** oil ch**ge **d new tires.
When she arrived she was quickly approached by s**esmen **d it became clear that the repairs were never the intent. In fact the repairs were never made, **though the s**esm[redacted]d the fin**ce m**ager took great pride in bringing up the fact they waived the non-existent service fees. She went with the s**esperson **d was truly impressed with the new Toyota Corolla. It is a great improvement over the previous model.
She made it clear that she would consider the purchase if she was given the same de** she had. That de** included 0% interest rate. She was offered sever** option by the fin**ce m**ager. One of the option was a 0% interest fin**cing de** with $2,000 down. In addition she was **so offered a 3.99% interest option with no money down. They kept pressuring her, REFUSED to show her the 0% offer again after the first time, even though she REPEATEDLY requested to review the offer. The fin**ce m**ager put the papers in the drawer, left the room **d kept focusing on the monthly payment. We **so found it interesting that when we went to the website for the b**k the interest rate offered to the public was a full percent less. When we c**led the b**k **d they said that’s up to you **d you de**er. Guess my de**er needed to add profit at my expense.
She was given THREE options that she was not even aware of. An extended mainten**ce pl**, Gap insur**ce **d mech**ic** protection pl**. They were never explained nor was documentation provided. We fin**ly received the expl**ation **d the documentation after speaking to D** H**l the following Monday. The payments that were origin**ly agreed to 72, were increased to 76 without her knowledge to include these options.
She traded in her car **d never gave her the trade in v**ue even though she asked the s**esperson **d the fin**ce m**ager.
When she arrived home she re**ized she had never c**led the insur**ce comp**y so she parked the car **d did not drive it until we drove it back Monday. D** H**l was kind enough to explain that the car was in fact registered **d insured since we were **ready insured. We didn't know that insur**ce comp**ies **lowed a grace period to replace cars, we didn't know the paperwork we received would serve as the registration. Why wasn't it explained?
The car she received had a stain in the back seat. The same stain the s**esm** had identified earlier during the test drive **d advised her that she would not get that car. We later learned that they tried to remove the stain **d there were no other similar cars available so the agent gave her the same car. The attempt to remove the stain did not work, **d the agent never communicated **y of this to my wife. We were able to have the seat replaced on Monday after D** H**l interceded on our beh**f.
I would **so like to add that **though we requested ch**ging the fin**cing during our meeting with D** H**l he strongly suggested it wasn't the best option. I underst**d that once you sign the agreement you have little to no recourse, unless of course the de**er agrees so we relented. He provided us with ** extended stain **d dent protection at no addition** cost, **though we didn't ask how long the protection is for. We are grateful for his efforts to try **d make things right but the experience was very traumatizing for my wife. She c**’t stop t**king about how victimized she feels. Shame…
The end result of this orde** is that she has a great new car. BUT she feels that she was victimized by the staff, especi**ly the fin**ce m**ager. It is clear that the corporate go**s are not the same as the ones that are advertised by Toyota. No Pressure…? Your comp**y has taken what should have been exciting purchase **d just made it a reminder of being taken adv**tage of. I don't think she will ever truly ever enjoy the car **d we will definitely never return to [redacted] Milham.
As a husb**d I’m upset that my wife, that is trusting **d kind wom**, was taken adv**tage of by the staff at [redacted] Milham. I wonder if the owners know what is going on **d if they condone it? I wonder is Toyota is aware of how their br**d name is being tarnished. I know that we will do everything within our power to tell everyone that will listen. In today’s electronic age there are m**y mediums that consumers c** use.
I hope like D** H**l said you c** use this as a learning **d teaching tool for your staff. I hope that you c** use this letter to reev**uate your corporate go**s. Profit vs customer service. Successful comp**ies have learned that good customer service tr**slates to profit.

Review: I have been harassedby the sales person Richard S[redacted] since I purchased the vehicle o 8/15/14 at 12:13pm stating that I need to come there asap to give thea copy of my drivers license that was originally givin to make a opy of on 8//14my first time stopping by the dealership. I have have recvd voicemessage stating I need to come there aap along with text messages staing need to come there asap, needs to be done today. I beleive this should have been taken care before I left the dealership n 8/15/14. I have saved all my messes and fax confirmations. I jus poke wth the sales managertoday that gave an attitude about the whle situation and he also stted I need to come down to give another copy of my license. I explained to himit has already been done 3 timave hi thedates-1st 8/26/14 2nd-8/30 and emailed also on 8/3/14. Was told it will take up t days to process, so I alled pendot to clarify t my copy of my license.Desired Settlement: I want the calls to stop.

Business

Response:

[redacted]'s paperwork has been processed. Thank you for your help.

Review: I purchased a 2008 [redacted] from Milham on 3/3/14 from salesman [redacted]. On Thursday 4/10/14 my 2 head lights and my 2 fog lights stopped working. I called the dealership the next day and explained my issue and they made an appointment for me to bring the car in that night at 9:30PM. I brought the car in and the manager on duty checked the lights and said they had to keep the car overnight to check the issue because he couldn't immediately determine the issue. I received a call the next day telling me that all they could see was that all 4 bulbs blew because they were old and since they were not manufacturer bulbs the cost would not be covered. I explained to the manager that I had just purchased the vehicle 37 days prior and could not understand how all 4 bulbs could blow at the same time. No other explanation was offered. I reluctantly paid for the repair of $102.12 because I needed my car for work. That same day I called the dealership and left a message with [redacted]. I also called back and spoke to a manager named "[redacted]". I explained the issue to him and how I shouldn't be responsible to pay for the repairs because I believed this issue was pre-existing and he stated that he HAD NOT heard of any situation where all 4 bulbs were blown at the same time and offered to speak with the service department and call me back. I never received a call back. That Monday 4/14/14 I left a message with [redacted] regarding the issue and never received a call back. Yesterday 4/15/14 I called and spoke with a [redacted] and explained the issue. He was very helpful initially, he contact the service department and called me back to inform me that the service department was not willing to refund me any fee, but that he was willing to refund me half of the repair. I told him I didn't think that was good enough and I deserved a full refund because this issue was pre-existing. I told him if that was the best he could do I was declining his offer and would go another route to receive a full refund. He then told me he was with drawing his offer and good luck with my endeavors. This is a perfect example of BAD customer service. They were all smiles and helpful when I was searching for the vehicle. They were quick to put me in a vehicle because it was a "GREAT" vehicle for me, as they said. But now a little over a month I'm having a rare issue with the car and no one wants to help. I'm looking for a full refund of $102.12.Desired Settlement: Full refund of repairs $102.12

Business

Response:

Please have the customer contact [redacted], we feel we should take care of issue for customer

Review: On 5/26/14 we went to Dick Milham to purchase a 2011 [redacted]. We had completed the online pre-approval and were told by someone at the dealer that we were approved for the loan, which we were. The vehicle was marked at $13,700. We put $500.00 down on the vehicle, bringing the total to $13,200.00. I understand that we were financing the taxes, tags, title, etc. During this process, we were advised by the finance guy, [redacted], that Toyota Financial Services had approved the loan however we were "required" to purchase the extended warranty on the vehicle as well. We were NEVER advised what this was going to cost. Once all the paperwork was completed, [redacted] never went over anything with us on the paperwork, just shoved them in our faces advising sign here here here here, etc. It was closing time and he basically wanted us to get out of there. The following day, when I called my insurance company to add the vehicle to my policy, they offered financing. I didn't have the paperwork in front me and estimated that what was financed was between $14,000 and $15,000 but didn't have the exact total. They came back and although the interest rate was higher, the payments were $85-$90 less a month, which didn't make sense. When my husband got home from work that night, I had him bring all the paperwork in to review and instead of the $14K-$15, they put through financing for $18,848.67. As I started reviewing what all was financing, I contacted Toyota Financial to question the extended warranty because that added almost $3K to the financed amount. I asked them why it was required, and they stated it was not. I then contacted Dick Milham and spoke to [redacted] again, and he accused me of lying stating that he has been in this business for several years and would have never stated that it was required. My husband and I BOTH heard him physically state that this was REQUIRED by Toyota to approve the loan which was false. As I started reviewing more of the financing, there was a charge on there as well for $659.00 listed as maintenance. When I questioned [redacted], he advised this is the "2 year free maintenance" we advised. So I had stated that this is a misrepresentation because it's not truly free, it is being financed and with interest which was not explained nor advised to us either. Had I not have questioned it, I would have never known. I personally feel that he was very misleading and the sales tactics he used were unethical. I requested that he remove the additional extended warranty being that it was NOT required as he previously stated as well as the "free" maintance as we do not want those services. He was very rude and advised that we needed to sign papers to have that removed. He faxed them to me on 5/28. I returned them promptly the same day. Since I have requested 3 times in writing from them that I wanted something from them in writing with their signatures that these charges have been removed and what the true financed amount is. We are 3 weeks later, Toyota Financial STILL does not have our loan in the system and I STILL do not have anything in writing from the dealership as requested multiple times confirming these items were removed either and what is the true financed amount. If this company has done this to my husband and I, I'm certain that they have done this to other people as well and I feel that action needs to be taken against this company to protect the consumers. I believe they are an unethical company and the way that [redacted] handled this situation was unethical and something needs to be done.Desired Settlement: I'm not certain what I'd like, however action does need to be taken. I feel we were taken advantage of and the fact that we are 3 weeks out now from when we purchased the car and have had no satisfaction from the dealership, something needs to be done.

Consumer

Response:

I would ultimately like to see the $500 deposit returned to me due to the fact that they lied about the extended warranty. They falsely stated 2 years free maintenance bwhich was not really free, they added $659 onto the financing with interest. In addition they are now stating we owe them $258 for sales tax on a warranty we cancelled on the 2nd day of owning the car. I think they need to compensate me for their unethical business practices and falsification or misrepresentation of products.

Business

Response:

I apologize my response is late. we have adressed all the customers concerns and believe we have come to a favorable solution. We make every attempt to satisfy every customers concerns. I apologize I was on vacation for 2 weeks. This caused a delay in our response.

Thank you for your diligence in response to customer concerns,

Review: I have had this truck for 9 months.I brought the truck in for the same leak issue 8 times, in March, April, May, July twice, August, September and October.When it rains a puddle forms on the passengers side floor. I believe the floor is getting rusted out underneath the carpet.For this last leak repair 2 weeks ago they sent a guy to my house to fix the repair and he said he had to order parts. I've had to get rental cars each time. When I call to speak to someone I'm told to leave a message and I don't get a call back. I called over a week ago and I have yet to get a response back. They claim to be able to fix anything.Desired Settlement: I want the vehicle repaired. If it cannot be repaired I want it replaced or my money back.