Dick Hannah Dodge

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:At this point nothing has been done to fix the damage caused by the dealership or the warranty issues.Not only do I still have the past issues to deal with now my car is leaking oil on my garage floor. To their response to my first letterI have never made any special request to have a manger on the premises during my service. In fact, I have had very little dealing with the manager. I have had three vehicle inspections with three different assistants because they can't seem to retain any employees. The service manager/director has never made himself present for the vehicle inspections. The only raspiest I have made is for the dealership damage to be repaired and to take care of the warranty issues.As for the loaner car, that was part of the deal made when I purchased the vehicle as a Customer for Life member.The dealership states that I have been disruptive on each visit. This is simply not true. I believe I have been very patient for the last five years trying to get these issues taken care of. It was only the last visit that I approached customers to let them know what they are going to get into too. Most of the customers came to me first to comment on how long I had been there.To whom ever is reading this, you can view the first letter and read about the service issues. The conversations with the customers were a two way street and they did not mind talking to me at all. I fact, more than a few of them agreed with me because they have had some of the same issues.The repeated attempts from the one sales person (I think his name is [redacted]) was him walking up to me and proceeding to get right in my face telling me I can't talk to there customers or he will just shadow me all day long. I told him that was fine, waited for him to step back, and proceeded with my day.It is true that ([redacted]) called and the Vancouver Law Enforcement came out. The police officer approached me and ask, nicely, if he could have a word with me. We proceeded to actually have a great conversation and had a couple good laughs as well.I would like to state, in no way did the officer (as the dealership put it) escort me of the premises. He actually agreed that as an American consumer I have the right of free speech and do what I feel necessary to get my issues taken care of. The only thing the officer said was, if I wanted to proceed with my actions I would just have to move out to the sidewalk, off the Dick Hannah property. I told him that I understood. I went back into the service department and told the service writer to call me when they were done with the car. I was actually grateful because being on the sidewalk actually made it easier to fulfill my task.The dealership states that they can't find any foundation for my behavior. They obviously have bigger issues than I thought.As stated, I have been very patient for the last five years. It is now time to exercise my American rights of free speech. I see that the dealership is trying to come up with an excuse about not having a needed filter in stock. They knew about the appointment 2 1/2 weeks in advance and what the service appointment type would comprise of. I would think they could come up with a better excuse than that.Not only that, But this is the first I ever even heard about it. They never mentioned a word. Because they know it's bogus.Again, please read the first letter and you will understand what all is going on. After the last appointment, changing filters and seals, my car is now leaking oil on my garage floor.In conclusion, I hope at some point this will all be taken care of so I can worry about more important things in life. This is not something I enjoy wasting time on. I have bigger and better things to do with my time. I still need to make time this week to write the Attorney General.I hope someday this is all resolved and I can try to bring business in to the dealership instead of turning business away. Sincerely,[redacted]

Revdex.com
PO Box 1000
Du Pont, WA 98327
March 8th, 2016
[redacted]
Revdex.com Resolutions Consultant
Re:     [redacted] [redacted], complaint ID [redacted]
Ms. [redacted]:
 
Thank you for the opportunity to respond to the complaint filed with your office by [redacted] [redacted].
We...

have spoken with [redacted] and her husband Justin and we are currently working with them to resolve the issues with their truck.  Repairs will be done at no cost to them and we will provide them with a loaner car to drive while repairs are completed, per their request.
Sales tax on the optional service contract the [redacted]s purchased was charged consistent with Washington state sales tax code.  Despite the fact that the customers reside in Oregon, as a Washington dealer we are require to charge this tax.  We have verified this again with the Washington State Department of Revenue.  Despite this, we have refunded the sales tax amount on the service contract to them as a matter of goodwill. The [redacted]s were not charged retail sales tax on the vehicle itself per the out of state resident exemption. 
It is our policy to offer customers who have a current relationship with a local credit union the option of financing with that credit union first before shopping other lenders.  We apologize for not allowing the [redacted]s this courtesy and have reviewed the policy with all involved.  We are also in the process of submitting requests to all credit reporting agencies to remove all inquiries that were unnecessary. However, this process takes some time and may require the customer’s direct request.
Sincerely,
Youssef I[redacted]
General Sales Manager
Dick Hannah Chrysler Jeep Dodge Ram

Complaint: [redacted]I am rejecting this response because:
 
 
I would like like to address the dishonesty of the response from Dodge. I was promised by Ken D[redacted] a meeting with the GM due to the numerous faulty repairs done by his shop however, That never happened. I presumed contacting the GM via email, the GM did not feel he needed to meet with me. Dodge did absolutely nothing to make this right. After the GM at Dodge did not wish to meet with us and did not continue conversation to resolve the issues. KIA took the dodge back as a trade in and got me into a different vehicle that is SAFE and operates properly. This is not a vehicle that I wanted or was satisfied with getting but the most important face is it is safe for my family. Dodge does not deserve any credit for the efforts of ending this nightmare, in fact while the Journey was drove a cross the street after the "repairs" so I could get my personal belongings out the check engine light came on once again. 
 
Regards,
[redacted]
 
Sincerely,[redacted]

Complaint ID: [redacted]
 
Customer Information:[redacted]Daytime Phone: [redacted]Evening Phone: [redacted]E-mail: [redacted]
 
 
 
Thank you for the opportunity to respond to this complaint filed by...

[redacted] to your office. Mr. [redacted] purchased a new Dodge Caravan from us on June 26, 2016 and was unhappy with some light corrosion and and surface rust on the underside of his vehicle. This was present from the factory and was the same as other vehicles that we inspected with him. Mr. [redacted] contacted Chrysler and started a case with them and even visited another dealer only to be told that this was a normal condition. Chrysler denied him any assistance as this is normal with all manufacturers. In the ongoing interest of customer satisfaction we were able to find a vehicle that had less surface rust on the underside of the vehicle and was acceptable to Mr. [redacted] and we traded him out of the vehicle at our expense as Chrysler denied any involvement. [redacted] is now driving his new vehicle that has more options and we believe he is satisfied.
 
 
Sincerely,
Ken D[redacted]
Part / Service Director
Dick Hannah Chrysler Jeep Dodge Ram
360-944-3245
[redacted]

To Whom It May Concern:
 
RE:  Complaint ID [redacted]
[redacted]
August 31, 2016
 
 
To Whom It May Concern:
 
We apologize that our response was not clear as to how we addressed Ms. [redacted] response to her issues with the vehicle she purchased from us.  After several email exchanges with the General Manager of the Chrysler store, it was determined that Ms. [redacted] would prefer to trade her Journey in on a different vehicle.  Because the Journey was originally purchased used at our Kia store, our Kia store General Manager, Rachel S[redacted], then met with Ms. [redacted] to facilitate the trade.  By stating that “we” have met with Ms. [redacted], Mr. D[redacted] simply meant that representatives of the dealership had met with her, including the Kia store General Manager, not himself specifically.  We did not intend to mislead anyone via the lack of specifics in our response.  We apologize for the frustration and lack of service Ms. [redacted] believes she has received from our dealerships and sincerely hope that her new vehicle meets her needs.  We stand ready to assist Ms. [redacted] should she have any future issues with her new vehicle.
 
Regards,
 
Jennifer H[redacted]
Vice President
Dick Hannah Dealerships

June 1, 2015
 
 
Revdex.com
 
ATTENTION: [redacted]
 
RE:  [redacted]
 
COMPLAINT ID #: [redacted]
 
 
Dear Ms. [redacted]:
 
 
In response to the above complaint, I have tried to contact Mr. [redacted] by telephone on numerous occasions.  I personally left voice mails on May 2nd, 6th, 8th, 9th, 14th 16th, 18th, 20th 21st, 23rd and 26th.   I tried emailing him on May 22nd and received no response there either.   So far, all of my attempts to try and contact him to resolve this matter have gone unanswered.
 
It is apparent that Mr. [redacted] does not want to talk with us directly and allow us a chance to resolve any issues that he may have.  We stand ready to assist Mr. [redacted] in any way we can. 
 
Please let me know if you have any further questions or concerns.
 
Sincerely,
 
 
[redacted]
Service Director
Chrysler Jeep Dodge Ram
[redacted]@dickhannah.com

Thank you for the opportunity to respond to the complaint filed by [redacted] to your office.
[redacted] brought his vehicle to us on December 8, 2016 with concerns of having a rough idle. We diagnosed his vehicle and suspected a problem with the cylinder heads which were covered by his...

manufactures warranty. After the removal of the cylinder heads it was discovered that he had driven in water and ingested it into the engine. We notified him of the issue and informed him that manufacturer’s warranties do not cover water ingestion and that he would have to turn it in to his insurance or pay for the repair. The engine had a new air filter in it and evidence of deep water on, around and in the engine. Mr [redacted] had not discussed this incident with us prior to us discovering the internal damage to the engine after removing the heads. Mr. [redacted] was NOT charged for removing the cylinder heads and elected to tow his vehicle out after he found out that he did not have a warrantable concern.
We are truly sorry for any inconvience that this may have caused.
We remain commited to the satisfaction of our customers and will assist him any way that we are able to.
 
Sincerely,
Ken D[redacted]
Part / Service Director
Dick Hannah Chrysler Jeep Dodge Ram
[redacted]
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: it was not normal rust. Photos to be posted on next response to Hannah Dodge Salesman Woufe I[redacted].
Hannah Dodge Salesman Woufe I[redacted] charged me $1,280 to exchange. Sincerely,[redacted]

RE:  File #[redacted]   To Whom It May Concern: I have reviewed the file and repair order for [redacted]. We are committed to satisfying him as a valued customer and will gladly work with him in an attempt to take care of any problems or issues that he may have with his vehicle,...

repairs or billing.  As such, we were able to contact him and come to a mutually acceptable resolution by refunding him his additional out of pocket expense.  We look forward to his future business.   Regards,   Ken D[redacted] Parts & Service Director Dick Hannah Chrysler-Jeep-Dodge-Ram Desk 1-360-944-3245 Ext 1345 Cell 1-360-601-8480 kd[redacted]@dickhannah.com www.dickhannah.com