Dianes Lingerie & Loungewear

Response:Customer did not receive their package and filed a lost package complaint with ***Customer tried to reach us by phone / email and was not able toWe have issued a store credit for the full amount of the order, which is how the order was originally paid for.Sent on: 10:09: AMSent by: [redacted]

Revdex.com:At this time, I have not been contacted by Supreme regarding complaint ID [redacted] .Sincerely, [redacted] ***

Supreme does charge a 30% surcharge to its customers that live in CanadaThis 30% surcharge has been reviewed and approved with the Canadian Border Services AgencyThe assumption that these goods qualify for NAFTA treatment is incorrectIt is not an automatic process and there is a rigorous process that the items must go through in order to claim NAFTA certificationUnfortunately, we were unable to claim these certifications

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

A full refund was issued to the customer for the missing order on October **

Revdex.com:At this time, I have not been contacted by Supreme regarding complaint ID [redacted] .Sincerely, [redacted]

The customer was issued a store credit for their return on 6.**

At this time, I have been contacted directly by Supreme regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here]
The company contacted me through email asking me what item that I ordered was missingI responded and gave them the
details of the itemThey have not resolved this issue
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Unfortunately, having an item in your cart does not secure the merchandise from our inventoryThe merchandise is not set aside for the customer until they have successfully checked out. This customer has placed successful orders with us in the past, and we have no record of the customer
contacting us

Response:Customer did not receive their package and filed a lost package complaint with [redacted]. Customer tried to reach us by phone / email and was not able to. We have issued a store credit for the full amount of the order, which is how the order was originally paid for.Sent on: 11/**/2016 10:09:53...

AMSent by: [redacted]

Supreme does charge a 30% surcharge to its customers that live in Canada. This 30% surcharge has been reviewed and approved with the Canadian Border Services Agency. The assumption that these goods qualify for NAFTA treatment is incorrect. It is not an automatic process and there is a rigorous...

process that the items must go through in order to claim NAFTA certification. Unfortunately, we were unable to claim these certifications.

We have reached out to Ryan once again, after reaching out to him and leaving a voicemail on April **. We have offered to locate a replacement which we can send out as soon as he sends the damaged item back to us.

Revdex.com:
I have reviewed the response in the form of a refund made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

A full refund was issued to the customer for the missing order on October ** 2016.

Revdex.com:At this time, I have not been contacted by Supreme regarding complaint ID [redacted].Sincerely,[redacted]

The customer was issued a store credit for their return on 6.**.16.

Revdex.com:At this time, I have not been contacted by Supreme regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]