Diamond Parking Honolulu

I shopped at *** store yesterday, Aug. 5th. I entered the covered parking lot from the Mauka entrance. I parked in an area parallel to the sidewalk. Upon returning to my car,I had a parking ticket for $45. There was no sign indicating that "NO parking" was allowed in that space. Also, there was no marking in that area on the ground (e.g. striping) that it was a no parking area. I frequently shop at *** and have parked in that space before when it was open.
I think this is a "parking trap" to gain parking revenue from unsuspecting customers.

We parked at the First Hawaiian Parking in Kapahulu. We specifically parked in the banking stall and used the ATM machine and the parking gave us a ticket attempting to extort $45 and $75 if we do not pay by 15 days. This ticket is erroneous and a mistake.

On 6/26/19 I was issued a monthly parking permit for lot *** and was charged $277.25 to park from 7/1/19 through 7/31/19. The morning of 7/15/19 I was unable to find my parking permit, wrote a note to explain this, and left it on my dashboard. I promptly called the Diamond home office to explain my situation and had to call twice because of the length of time I was put on hold for each time. I finally got through to someone that morning on 7/15/19 at 7:14am Hawaii time. I was told to look for my permit again and if I still couldn't find it they would send a replacement permit. At 9:09am I was ticketed for "no advance payment" when the vehicle's license plate was registered to my monthly permit. Fortunately, Diamond waived this ticket because it was the first one and I did give them notice of my situation. They informed me this is the last time they will do this. After work, I checked again, took out everything from the vehicle and still could not find the permit. This is the first time this has happened to me. I called Diamond on 7/15/19 at 3:47pm Hawaii time to request a replacement permit and was told I must pay $25 and it would take several days to arrive. I cannot park there at the moment because Diamond will ticket me $45 each time I park without the paper permit even though I already paid $277.25 for the whole month. I have only parked there 9 times this month and we are halfway through the month. Essentially, no matter what I do I have to pay more money to park elsewhere while I wait for another permit, or if I don't pay a replacement permit cost I still have to pay to park elsewhere. This company is shaking me down for every last penny. I called Diamond's home office three times on 7/16/19 and was not able to speak to anyone to address this issue. Mahalo for any help.

While parked at Diamond Parking lot H445, my family and I received a ticket for leaving the lot. We were unaware that this was not allowed, as we saw no conspicuously posted signs stating the terms and conditions of parking in the lot when we entered and parked. We also saw no signs for the penalties for unauthorized vehicles, so did not realize that we could not park here and then go across the street. Upon returning to our car, we had received a parking “notice” that was clearly designed to look like a parking ticket for a $45 dollar fine for leaving the lot. This seams unreasonable for a lot that is free to park in and had no clear penalty signage. Upon receiving the ticket we looked around for a sign but found only a small rectangular sign posted fairly high on a light post that only said “*** Customer Parking Only.” We would have been happy to find parking elsewhere if the parking lot rules had we been aware of them (We will not be parking here and leaving again now that we know) and found it very frustrating to receive such a high fine.

I want this bill deleted. My reference # is ***. I am a senior citizen who parked in the *** plaza which its most favored visited tenant SAVERS is located. I parked in one of the stalls that is all the way in the back on Monday 6/10. This particular day was busy I roamed around a few times, the parking lot was full the only ones that were empty were the ones in the back so I parked there. THERE IS NO BIG SIGN WARNING YOU NOT TO PARK IN THE LAST ROW STATING YOU NEED A SPECIAL PERMIT TO PARK THERE. MAYBE WITH ALL THE MONEY YOU COLLECTED THROUGHOUT THE YEARS/MONTHS YOU CAN PUT A BIG SIGN LIKE THE STANDING SIGNS THAT SAVERS USES FOR A SALE/DONATE HERE. I was shocked to see a ticket on my car. Please be mindful that this ghetto shopping plaza all walks of life need to be accommodated which are the elderly and disabled. If I saw a huge sign telling me not to park here special personnel permit needed I would have not parked there. This $45 charge is absurd because I am retired on a fixed income.

I parked in a stall I’ve been parking st for the last few months daily and I walk out and see a notice from Diamond Parking for $45. I called and told the person on the business phone that I had paid a parking stub and she told me to provide the stub that I no longer have. I looked up on reviews and apparently they do this all the time to people who park regularly and it is a scam. I’m not understanding why you would want me to pay 45 then if I don’t pay 75 dollars for a parking stall I paid for.

On Saturday 3/23/2018 my partner and I dined at Sasabune restaurant in Honolulu. We parked in the lot behind the restaurant. We were unaware that this is a paid lot as it is not well marked. The stall itself wasnt marked and I dont recall seeing other prominent signage. We parked at approximately 7pm (for a 7pm reservation) and were ticketed by 7:16pm. This short interval seems extremely predatory. Additionally the fees of $45 and $75 seem excessive and not commensurate with other locally owned parking lots. We would have happily paid for parking if it were well marked. The lot isn't very well lit at night so perhaps your company should invest in installing lighting near the parking signs or install additional signage.

I was stuck in United Parking's Expo Building garage for more than 30 minutes. There was no visible number to call the company to let them know that an entire line of traffic was stuck in the building. No one answered the help button the entire time all of us were there. It took the owner of the building to call 4 different numbers to find someone who could come down and let us out. We paid $6.14 to park there and almost had to stay there. The customer service was atrocious and there was someone behind us who had to get to the airport and may have missed their flight because of this. And in the end the person they sent to open the gate was rude. I attempted many different ways to find a contact for them to take the complaint directly to them, but to no avail. I want my money back and the time I wasted to be paid back as well. I will never visit the business in the Expo building again because of this.

The Diamond Parking automatic pay station at the *** has been out for months. This has not been rectified and although Diamond has told me that they are not responsible, their name is clearly plastered all over the machines. Further to that, they suggest, since their hourly machine is not working, to go to the pay station manned by people and pay for an all-day pass, which is bait-and-switch tactics to get you to pay a higher parking fee than you normally would if you were there for only a short time, making this practice illegal.

Further to this, nothing has been done to fix this, and they continue to ticket your card despite a faulty and non functioning parking system.

My husband drove to the *** to mail a package. He was in the post office for 15 minutes and came out and there was a ticket on the car. He parked in the lot specific to the Post Office and directly in front of the Post Office. He went straight into the post office and walked straight out. He was surprised to discover that he is being charged to park while using a federal post office. We believe this charge is erroneous at least, fraudulent at worst. The company is preying on a senior citizen and US air force veteran who cannot imagine having to pay for parking at a federal Post Office WHILE USING THE POST OFFICE!

Diamond parking manages ***'s parking. At the faculty of music is a broken pay station. And Diamond parking, instead of fixing the situation (which has been out at least 2-3 months minimum), has a lousy sign on their service saying "Go to this station and buy a ticket and come back." And then if you don't have time to do so - because who comes early enough to spend 20 minutes driving around looking for a working station? - they ticket and fine you. This is wrong. Point blank. They need to fix their payment system and not expect customers to lose their time because their system didn't work.

They need to get this problem fixed and in the mean time, stop ticketing people who are there to do business with the people that they work for.