Diamond Painting & Home Improvement

I am standing by my initial response, as she keeps changing her complaintthank you [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below This a request to reopen this case as the Business did not properly address my complaint as identified above The business filed an incomplete response by not responding to the major defects concerning their workmanship as described in my complaint or to the damage done to my furniture Attached are five photographs which represent a tiny snapshot of the poor quality of their work performed They claimed that I told them that my California house was painted inside and outside for the amount of $ That's an incorrect statement The correct amount was $ That doesn't matter anyway because it's irrelevant Their comments stating "she kept changing her mind on the color" is overstated Rather, there was only one time that I changed a color which represented a small amount of paint Diamond Painting was not supposed to paint the entire room without my preapproval of the paint [redacted] agreed up front that he'd paint one wall then get my approval That didn't happen That room didn't take gallons of paint as they stated I did compliment the work in the beginning but as the work progressed, that was not the case and I began documenting the problems I started documenting the problems when [redacted] hung the first door "upside down." I showed my lists to [redacted] and I was told to hold on to them until the work was completed and then they would address all of the line items My list was beyond a punch list I even pointed out these items when [redacted] appeared on site The fact that the bright white color of paint can show blemishes is not true as evidenced by the beautiful work just completed by a new contractor; his work is flawless Had Diamond Painting properly "prep" the walls and doors there would not have been any blemishes They claimed hat my house was a "disaster of a house." My home is no different than any other New England home that has uneven walls, floors and etcfrom settling Even brand new homes are not spared any of these same issues A good carpenter skilled in the art knows how to work with these issues so it should not have been any different with Diamond Painting I did request all new doors because they damaged every door by the improper installation of all of the hardware The doors could not be saved Diamond Painting didn't even explain the improper cuts of the hinges Those cuts had nothing to do with the door jams or the cuts on the doors themselves The Contractor's Board did come out and investigate and as a result did violate them and that violation does appear on the Board's website under their company nameTheir comment about a central vacuum system is irrelevant As mentioned above, the five attached photos represent a tiny snapshot of their poor work I have approx more photos ready to send you at your request Once you review these photos you'll appreciate why I'm requesting a full refund as these photos speak louder than my words writtenI request Diamond Painting to return to my complaint and make a "complete response" to the Revdex.com to all of the issues described in my complaint as their response just submitted to the Revdex.com does not correctly answer the issues Further, I request a certified check in the amount of $22, This does not include damage to my furniture Rather, their insurance company stands ready to pay me for the furniture they damaged Regards, [redacted]

I was contracted by [redacted] in January to remove casing and install new casing, crown molding, remove and install new interior doors not hardware as she wanted to reuese the old, and paint all walls and ceilings and closets.We first met I gave her an estimate of 28,she was not happy with that stating that in CAshe had her house painted in and out for 2,I told her that she was changing the color and to do it correct she would need coat primer and coats of paint she said no, I then gave her an estimate of 24,to for only coat of paint on all walls ceilings, and doors project was started on 01/23/we removed all casing, doors and a ketchen Island I then spoke to her about the door jams and wall being extremly uneven and therefore, the crown molding would not lay flush and door would not be flush without replacing the door jams she understood and signed a document stating we went over it and she understood we wasted about gallons of paint because she kept changing her mind on the color, once in came time to paint the trim I brought samples over painted a inch strip on the molding she picked the color and the high gloss I explained to her that the High gloss would show every imperfection she understood She was very happy every day she would call me to tell how happy she was and what a great job [redacted] was doing (he is working miracles out of disaster of a house) I spent a lot of time helping her I went with her to about different appointments looking for a kitchen home depot as she kept changing her mind she wanted a kitchen that could not fit in her house the lady that came to measure fot the kitchen told her the measurements in the kitchen were different sizes thats how uneven the walls and ceiling were she understood because she seen it with her own eyes she never stated that she was unhappy until the very last day and started yelling at me because of the high gloss paint and wanted all new doorsto make this a little shorter I will just explain what happen after that I was to come to her house and clean on Monday, she called me in the morning told me not to come she had filed a complaint with the contractors board, I then spoke to them I agreed to come and fix what they wanted fixed she refused wanted nothing short of a full refund so the contractors-board closed the case, because that is not how it works, she then file a claim with my insurance company they offerd her she refused that wanted 24,and then put this complaint in I have done and tried everything to make her happy she wants all her money back because she has buyer remorse, she complained about the electrician she hired and she had central vacuuming put in and the next day had it removed and bought a new one from a different company and was unset because the other company wouldn't give her her money backThank you [redacted] *** Diamond Painting and home improvement, Inc.Warwick, RI