Diamond Dust Boutique

I ordered items from Diamond Dust Boutique (2 felt/ velcro Christmas trees with ornaments and big/ little sister outfits). Vendor sent request for payment after I inquired how to order freon the Facebook sales page Payment requested for $35 (included $5 shopping for 2 trees) and $22 (for outfits). Payment was sent. Then vendor sent request for address. Actress was sent. No ETA was provided for items ordered. Mid-December, no items received, so request for ETA was sent TWICE after no response received on first ETA inquiry. Was told I was have items by December 20. I expressed concerns with that date, so I requested a new address for the items to go to. Vendor approved request and had fastened delivery by December 20. December 20 arrived, no items received. Inquiry sent for delivery status TWICE after no response received on first delivery inquiry. Tracking through USPS provided. Inquiry was sent on showed date as tracking indicated items shipped on December 20 (but didn't indicate where items were going), which is when they should have delivered. Vendor claimed they didn't know when they shipped, but that the tracking wasn't accurate and they made a post on the Facebook sales page about items shipping out late. December 24, no items received, tracking says delivered to old address. Inquiry and refund request sent. Vendor made excuses, brought up my concerns with delivery delays with old address (irrelevant, items should have gone to new address), said items were "delivered and in my possession and would need to be returned to her in order to get a refund". Items were delivered to the old address and are not in my possession. Vendor has since removed me from the Facebook sales page.