DHL Express

DHL appreciates being given the opportunity to research and address our customer's concerns. We sincerely apologize for the delivery service issues our customer recently incurred with DHL.

 

Our records indicate that the shipment AWB [redacted] was delivered on April 26, 2014 to [redacted], [redacted] as listed on the waybill.  We have researched our customer’s concern and please know that DHL has conducted a follow up investigation.  After extensive research and recovery attempts, we have not been able to recover our customer’s shipment from the delivery address. 

 

We urge our customer to proceed with the claims process.    

 

Once again DHL would like to apologize for the service issues involved. Should you have any further questions regarding this matter, please do not hesitate to contact me at your convenience.

 

Sincerely,[redacted]

DHL Office of the President

I have a customer in Mexico, he needed it to send me a part to repair. I asked him to send it ASAP. He went Friday 06/24 to the office in Villahermosa, Mexico to drop it , paperwork, etc.

It was Tuesday 06/28 and the part was still in Villahermosa, It did not move an inch.

We took it and mail it using [redacted].

The tracking number was: [redacted]

July 9, 2016  
Revdex.com 
4428 North 12th Street Phoenix, AZ 85014Case # [redacted] – [redacted]   DHL appreciates being given the opportunity to research and address our customer's concerns.   In order to complete the claim process, the bill to party, Postal Annex #[redacted] can contact our customer service department at ###-###-####. Our customer service team will assist in getting that process started.   Once again please extend our sincere apologies to our customer regarding this unfortunate incident.   Sincerely, Mark L[redacted]
DHL Office of the President

DHL appreciates being given the opportunity to research and address our customer’s concerns.  We sincerely apologize for the frustrations our customer encountered regarding their shipping experience with DHL (DHL Waybill [redacted]). Our records indicate that the shipment...

#[redacted] was sent with a delivery commitment for January 30, 2014.  The shipment arrived at the destination Service Center in [redacted] on January 29th and was placed on hold due to bad weather conditions.  The shipment was sent out for delivery on January 30 and delivery could not be completed due to bad weather conditions.  The shipment was delivered on January 31 at 8:00 pm, signed by [redacted].  After reviewing all the details, it was determined that this shipment would not qualify for a service guarantee refund due to the uncontrollable weather delays during transit. Regretfully at this time DHL has determined to not be responsible for the issues that contributed to the delay and as such we are unable to reimburse our customer for any charges incurred with the delivery or transportation of this shipment.  Should you have any further questions regarding this matter, please do not hesitate to contact me at your convenience.  Sincerely,[redacted]DHL Office of the President

May 5, 2016
Revdex.com 4428 North 12th Street Phoenix, AZ 85014 RE: Complaint ID [redacted] – [redacted]

DHL appreciates being given the opportunity to resolve our customer’s concerns.  Please accept our sincere apologies for the delay in response.  Every matter of this nature is taken very seriously and investigated thoroughly to ensure our customer’s receive a fair and reasonable outcome.
 
DHL will have a member of our Retail Team reach out to Ms. [redacted] to further discuss this matter involving her DHL Invoice [redacted]4 and how to keep her account safe.
 
Please extend our sincere apologies to Ms. [redacted] for any inconvenience or misunderstanding she may have experienced as a result of this situation. 
Again, on behalf of DHL Express we do apologize for any inconvenience this may have caused.
 
Sincerely,
 
Tara G[redacted]
DHL Office of the President

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I can only except the response when I am called by the President of the company and get to speak with him.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,

DHL appreciates being given the opportunity to research and address our customer's concerns.  Our records indicate the shipment was recovered from the wrong delivery location and redelivered correctly on July 10 2015. It was signed for by [redacted] at 13:30, at address [redacted] in Newark as request by our customer.Once again please extend our sincere apologies to our customer regarding this unfortunate incident.  Sincerely,[redacted]DHL Office of the President

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I understand the response, but it is a blatant shirking of responsibility. I waited by the door for the package but the driver never knocked or rang the bell. The note was left without any real attempt at delivery. 

Regards,

DHL appreciates being given the opportunity to research and address our customer's concerns. Please advise our customer that further details are needed in order to provide resolution. The details needed may include but are not limited to:· DHL tracking number...

Upon receiptof more information, DHL can proceed accordingly with this complaint. Once again please extend our sincere apologies to our customer regarding this unfortunate incident.  Sincerely,[redacted]

[redacted]DHL Office ofthe President

DHL appreciates being given the opportunity to research and address our customer's concerns. We sincerely apologize for the delivery service issues our customer recently incurred with DHL. We have confirmed that the claim was in fact filed by the account holder/bill to party [redacted] located in Hong Kong. The account holder has already received the final resolution of the claim. DHL does apologize again however the specific details of the claim are confidential records, and can only be discussed with the bill to party.  We kindly encourage our customer continue working with the supplier regarding the claim and any further refunds.Once again DHL would like to apologize for the service issues involved.Sincerely,[redacted]DHL Office of the President

DHL appreciates being given the opportunity to research and address our customer's concerns. We sincerely apologize for the delivery service issues our customer recently incurred with DHL. We have researched our customer’s concern and please know that DHL has conducted...

a follow up investigation.  After extensive searches of our Service Centers, including warehouses, docks, vehicles and lost and found facilities, we have not been able to locate our customer’s shipment.  Unfortunately, the shipment has been declared lost.  We urge our customer to contact the shipper to file a loss claim with DHL Mexico for the shipment.  Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely,[redacted]DHL Office of the President

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
im ready contact to mexico office those said don t have any responsibility the only have responsibility is on usa . dhl usa want respond for all expenses due for this shipment , im lost to many government documents cost  a lot time to buy a gain and dhl said only we apologize I don t think so. 

Regards, 

September 20, 2014

[redacted]

RE: Complaint ID [redacted] – [redacted]

DHL appreciates being given the opportunity to research and address our customer's concerns....

DHL is researching this matter.  We appreciate the feedback and have brought this to the attention of our Billing Management Team for review.  I will let you know as soon as new information is available.   

Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Should you have any questions or comments, do not hesitate to contact me.

Sincerely,

[redacted]

DHL Office of

the President

June 9, 2014 Revdex.com [redacted]RE: Complaint ID [redacted] – [redacted]DHL appreciates being given the opportunity to research and address our customer's concerns.  Please advise our customer that...

further details are needed in order to provide resolution. The details needed may include but are not limited to: ·         DHL tracking number  Upon receipt of more information, DHL can proceed accordingly with this complaint.  Should you have any questions or comments, do not hesitate to contact me.  Sincerely, [redacted]DHL Office of the President

[redacted]  [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and I am sending the supporting documents of my claim. These documents include the original claim opened with DHL, the tracking number of the package and other supporting documents to back up my claim.

Regards,

DHL appreciates being given the opportunity to research and address our customer's concerns.   We sincerely apologize for the service issues involved with this shipment (#[redacted]).

The shipper holds the claim rights for this shipment and DHL Hong Kong has...

been contacted to review this case with the shipper in order to research if a goodwill gesture can be offered to return the shipment free of charge. 

DHL in good faith is attempting to resolve this situation for our customer within our standard procedures.  At this time we consider the matter settled with the Revdex.com.  We urge our customer to contact the shipper directly for further information regarding this matter.

I apologize for any difficulties which our customer may have experienced.  Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Should you have any questions or comments, do not hesitate to contact me.

Sincerely,

[redacted]

DHL Office of the President

March 24, 2016
Revdex.com 4428 North 12th Street Phoenix, AZ 85014 RE: Complaint ID [redacted] – [redacted]

DHL appreciates being given the opportunity to research and address our customer's concerns. We sincerely apologize for the delivery service issues our customer recently incurred with DHL.
Under DHL policy the rights and responsibility for cargo claims belong to one of two parties: the shipper, or the Bill To account holder as they contracted with DHL to carry the goods.  The customer will need to reach out to the Shipper, [redacted], for any refund or replacement.
Unfortunately, DHL is unable to locate a copy of the notice.
I have further researched the situation with our DHL office in Iraq and they would be more than happy to assist the Shipper with compensation. I have been asked to have Mr. [redacted] have his brother, Mr. [redacted], contact DHL Iraq because the phone is always shut off.
Once again please extend our sincere apologies to our customer regarding this unfortunate incident.
Sincerely,
Tara G[redacted]
DHL Office of the President

RE: Case # [redacted] - [redacted]DHL appreciates being given the opportunity to research and address our customer's concerns. We sincerely apologize for the service issues our customer recently incurred with DHL. Unfortunately we do not have enough information...

to proceed with researching the case. Please advise our customer that further details are needed in order to provide resolution. The details needed may include but are not limited to:DHL Shipment waybill number(s) Shipper/Recipient information.Upon receipt of more information, DHL can proceed accordingly with this complaint. Once again please accept our apologies for the issues involved. Sincerely,[redacted]DHL Office of the President