DHL Express

The dispute on the account is still pending, however is being actively worked by the DHL Billing Team. Billing Management is also assisting regarding this dispute. The Billing Team is currently working directly with the customer regarding the resolution.DHL in good faith is attempting to resolve this situation for our customer within our standard procedures. At this time we consider the matter settled with the Revdex.com. Sincerely,[redacted]DHL Office of President

DHL appreciates being given the opportunity to research and address our customer's concerns. DHL has researched this matter.  We appreciate the feedback and have brought this to the attention of our Local Management Team for review.  We will certainly use...

this information to improve our customer experience and have already taken steps to enhance our process.Our records indicate that shipment number 3397562416 was delivered on March 26, 2015 at 3:52pm.Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely,[redacted]DHL Office of the President

[redacted]  [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I hope this issue does not occur in the future for both myself and any other customer.
Regards,
[redacted]

Information from DHL are NOT TRUE.DHL Delivery agent entered into the community by pressing Buzzer. I was waiting inside the house and I only opened the gate but DHL just left a not INSIDE the community and did not deliver the product.How can they enter but not deliver the product ?I immediately called DHL care and explained to come back and deliver it as I was waiting for the product for 1 week. Spoke to 5 different agents to get the package but no one called me back with an update as they promised. 2 agents, 2 managers and an agent for Revdex.com complaint spoke to me but none of them gave me an update or fix the issue. - DHL did not leave a note intially.- DHL left a note inside after entering into the community but did not deliver the product. ( Note- I gave my contact number, my gate code, my neighbors code and    rescheduled this time )- DHL managers promised to call back within 1 hour but no update or call back.  I requested for a return of this package and would cost about $50 to ship it back internationally. It costed time and money for me.

October 18, 2016   Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014   RE: Complaint ID # [redacted] – [redacted]   DHL appreciates being given the opportunity to research and address our customer's concerns.   I would like to apologize to our customer for the inconvenience cause by the return of shipment # [redacted]. Our research has determined that the shipment was returned as the medication has restrictions on importing into the UK. Since the payment for this shipment was paid to a DHL Authorized Shipping Center and not to DHL directly, our customer will need contact the store that the shipment was placed from, to receive any refund that may be due. Per the receipt information, our customer will need to contact [redacted] at [redacted]   Once again please extend our sincere apologies to our customer regarding this unfortunate incident.       Sincerely, Michelle T[redacted] DHL Office of the President

DHL appreciates being given the opportunity to research and address our customer's concerns. DHL has researched this matter. We appreciate the feedback and have brought this to the attention of our Local Management Team for review. We will certainly use this information...

to improve our customer experience and have already taken steps to enhance our process.Our records indicate the shipment was recovered from the wrong delivery location and redelivered correctly on July 10 2015. It was signed for by our customers daughter at 13:30, at address [redacted] in Newark as request by our customer.Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely,[redacted]DHL Office of the President

October 18,2014 BetterBusiness Bureau [redacted]
[redacted]RE: Complaint ID#: [redacted]
DHLappreciates being given the opportunity to research and address our customer'sconcerns.  Please adviseour customer that further details are needed in...

order to provide resolution. Thedetails needed may include but are not limited to: ·        DHLtracking number  Upon receiptof more information, DHL can proceed accordingly with this complaint.  Once againplease extend our sincere apologies to our customer regarding this unfortunateincident. Should you have any questions or comments, do not hesitate to contactme.   Sincerely, 
[redacted]rDHL Office ofthe President

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

February 25, 2016   Revdex.com 4428 North 12th Street Phoenix, AZ 85014 RE: Complaint ID [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns.   Please advise our customer that further details are needed in order to provide resolution. The details needed may include but are not limited to:   ·         DHL 10 digit tracking number   Upon receipt of more information, DHL can proceed accordingly with this complaint.  Please be advised if your tracking numbers are longer than 10 digits, there may be a possibility it was sent with another business unit of DHL. If this is the case, please provide the full tracking number so that we may address these issues to them directly.   Once again please extend our sincere apologies to our customer regarding this unfortunate incident.   Sincerely,   Daniela D. [redacted] DHL Office of the President

Date: February 15, 2017 Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014   RE: Complaint ID #[redacted] – [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns.  Our courier was unable to gain access to the...

delivery location because no one would answer the buzzer. Our courier did not want to leave this package outside due fear of this being stolen.  Per our records, this shipment has now been delivered to Mr. [redacted].  Once again please extend our sincere apologies to our customer regarding this unfortunate incident.  Sincerely, Tara G[redacted]DHL Office of the President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.CUSTOMER PAYS DHL FOR 3 TO MAKE 3 DELIVERY ATTEMPTS. DHL DRIVER IS LAZY AND DELIVERS TO NEIGHBOR ON FIRST DELIVERY. THIS IS VIOLATION OF MY PRIVACY GIVING MY PERSONAL DOCUMENTS TO NEIGHBOR. DHL SHOULD TERMINATE DRIVER WHO IS LAZY!
Regards,
[redacted]

May 26, 2017   Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014   RE: Complaint ID # [redacted]   DHL appreciates being given the opportunity to research and address our customer's concerns.   I have received our customers request for...

reimbursement.  DHL conducts business in accordance with its Terms and Conditions of Carriage. These Terms and Conditions govern all of the shipments that travel through our network.  Unfortunately, consequential damages for lost revenue, travel expenses or time off work are not covered.   Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely,   Mark L[redacted] DHL Office of the President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This letter is to clarify our position with regard to DHL’s treatment of our claim and that such refund was for the insurance premium and not for our claims made under the policy.     DHL’s payment was insufficient in relation to the claims made for the insurance policies we purchased.  We feel that they are unfairly and unreasonably hiding behind the transposed waybill numbers to avoid making payment.    We would have appreciated consideration by DHL of the fact that two shipments were made in tandem and we purchased insurance on both shipments at the same time.  Both shipments had damaged goods when they arrived and we filed both insurance claims at the same time, at a time when I was dealing with a very serious illness.  Instead of the it treatment we are receiving from DHL that they feel they made adequate payment, I would have appreciated at least a response that said “you may very well have screwed up the waybill numbers when you submitted these claims, but we don’t care.”  Thank you for your time and attention to our issue.  
Regards,[redacted]

July 8, 2016  Revdex.com 4428 North 12th Street Phoenix, AZ 85014 RE: Case # [redacted] – [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns.  DHL has completed a follow up investigation and have reviewed this...

matter internally to prevent these types of situations in the future.  We always seek areas of opportunity to improve our customer’s experience. Since the shipment was tendered and paid for at a third party retail store, Postal Annex #[redacted], any request for a refund would need to be filed with them directly.  The above mentioned shipment was delayed by the [redacted] and has now been returned under DHL AWB [redacted]. The shipment was delivered on July 6th and signed by *. [redacted].  Once again please extend our sincere apologies to our customer regarding this unfortunate incident.  Sincerely, Tara G[redacted]DHL Office of the President

December 15th, 2016Revdex.com 1010 E Missouri Ave Phoenix, AZ 85014   Complaint ID # [redacted] – Jinghan Zhang  DHL appreciates being given the opportunity to research and address our customer's concerns.We sincerely apologize for the frustrations our customer encountered regarding the shipping experience with DHL Waybill 6302330646.Your experience was certainly not indicative of the high service standards our customers deserve and expect. Our records indicate that your shipment was delivered on December 13th, 2016.We will be addressing your concerns with the customer service agents that you interacted with and proper action will be taken.I can assure you that we will review this matter internally to prevent these types of situations in the future.  We always seek areas of opportunity to improve our customer experience and thank you for bringing this to our attention.Once again please extend our sincere apologies to our customer regarding this unfortunate incident.Sincerely,Jennifer B[redacted] DHL Office of the President

October 6, 2015  Revdex.com [redacted]
[redacted]
RE: ID#: [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. We sincerely apologize for the service issues our customer recently...

incurred with DHL.  Ms. [redacted] is actually located in Canada. The DHL Management team in Canada has been contacted and our colleagues have reached out to address his concerns.   Once again please extend our sincere apologies to our customer regarding this delivery issue.Sincerely, [redacted]Office of the PresidentDHL Express

January 13, 2017 Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014  
[redacted]  DHL appreciates being given the opportunity to research and address our customer's concerns.  Per our research we found that our courier delivered...

the shipment to an incorrect apartment complex. We have recovered this shipment and the package has now been delivered to the correct apartment complex. The shipment was delivered to the leasing office on January 11, 2017.  Once again please extend our sincere apologies to our customer regarding this unfortunate incident.  Sincerely, Tara G[redacted]DHL Office of the President

February 5 2016   Revdex.com 4428 North 12th Street Phoenix, AZ 85014     Case Number - [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. We sincerely apologize for the delivery service issues our customer incurred with DHL.   Please let Huang He know that DHL will investigate this matter internally to prevent these types of situations in the future.  Also please be advised the experience was certainly not indicative of the high service standards our customers deserve and expect.   Once again please extend our sincere apologies to our customer regarding this unfortunate incident.   Sincerely,   Mark L[redacted] DHL Office of the President

Chronological evidence facts sheets of DHL Gross Negligence 1-    Claiming that the route courier did deliver to the neighboring apartment to mine is false, because, I personally asked the tenant of that apartment, and she said  she did not received it 2-    My  nine years daughter,  cannot be alone  while me and my wife are not at home.   When I asked the neighbor stated that DHL’s local carrier might probably misdelivered to “Featherwood Court” instead of “Featherwood Drive”, and advised me to put that details into my claim. 3-    International shipment and its conditions. On DHL’s website, it is clearly stated in the section: “Yes, all international shipments require a signature for delivery unless waived by the shipper via No Signature Required (NSR)” Source : [redacted] 4-    Did I waive this right? No as evidenced by the SMS exchange with the local route courier. 5-    Why the local carrier did even deliver or misdeliver to the highest extent since I already advise him to not do so? Professional negligence 6-    Is my shipment  an international shipment? The answer is yes. It has been shipped from Mali to USA from KD to MD. 7-    Was it a person to person shipment? Yes In DHL’s representative response, “only person to person shipments require a signature from the customer listed on the shipping documents.” Both living persons Alternate forms of authorization Based on your web site: key agreement, closed statement and designated neighbor. In this case, your web site states “if you are absent or if your company is closed at the time of delivery, you can authorize DHL Parcel to deliver your shipment with one of your neighbors within the same street.” 8-    Did I authorize a designated neighbor to pick up my international shipment from person to person? No Source : [redacted]

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
To the Revdex.com:
At this time, I have not been contacted by DHL Express regarding complaint ID [redacted]  Thank...

you for your help.
Regards,
Raul Rivera