DHL Ecommerce

Basically LOST MY PACKAGE and BLAMED IT ON USPS. WORTHLESS COMPANY!!
DHL first documented tracking info of having a package from the seller on 6/17/19. DHL then records that this package was transferred to USPS 6/18/19 in the Loveland, CO post office. In the town where I reside and where it was to be delivered. I was in contact and filed an investigation report with USPS SEVERAL TIMES since Friday 6/21/19! Of which date this package was to have been delivered to me. USPS reports that they had never received this package at that time. I was given notification on 6/27/19 that the package had FINALLY been received by USPS on 6/27/19 in DENVER, CO. NOT LOVELAND, CO! USPS states they NEVER HAD THIS PACKAGE UNTIL THE 27TH! DHL has had to have had this package sitting in their warehouse where the contents are temperature sensitive and worth $49.18 to which the sender failed to put insurance on the package. So, basically DHL's service is so incredibly poor and inapt that I feel it is worthy of a complaint to let other businesses and unsuspecting customers know of their business practices and basically lies!! This is beyond unacceptable!!!!! UTTER INCOMPETENCE AT ITS FINEST!!! 'WORLD CLASS SERVICE' MY ***!!! BRUSH THIS COMPLAINT UNDER THE RUG LIKE DHL EXPRESS AND YOU'LL NEVER CLOSE THIS CASE!!

I received a package from Complete Wellness on May 23, 2019 however refused this same package at that time & requested return to sender (through Canada Post ref #XXXXXXXXXXXXXXXX. Hadn't heard anything as of June 10, 2019 so called DHL. A rep named Eddy confirmed my package was clearing customs at that time. As of June 24, 2019 still nothing. Talked to DHL rep & she informed me that they didn't have package -Canada Post did. I contacted Steven at Canada Post & he ended up emailing me proof that my package was delivered to facility for pickup by DHL & they had the signature to prove this was completed as of May 29, 2019. So I called DHL back again on June 25, 2019 & got Kim. She told me to email ***@dhl.com & an investigation would be opened - email sent June 26, 2019. So as of today they came back saying my item was delivered however it was not. They are just looking online at the tracking # they have & going by what that says which by the way Kim at DHL had said to disregard because when she looked into it -that wasn't my package it was someone else's. (So confusing not sure what is going on).DHL used tracking #GMXXXXXXXXXXXXXXXXXX which by the way was the same one used to get the package to me from Complete Wellness originally. When I requested return they kept same one. So I did send DHL proof of pickup signature of my package, of tracking information etc. Again, it is not my fault OR company I was sending back to for return. DHL has lost my package & I want the value of it paid by them at this time for poor service. So many categories for this complaint: customer service, delivery standards etc.

Package cleared customs on 29th March, 2019. DHL was to deliver it to the USPS once it cleared customs. I have not received package
Ordered 17 MAR 19. DHL was service used to get to USA. It cleared customs on 29 MAR 19. I called DHL 5 times. first two calls I was hung up on. Third call told me to contact customs. I did. They told me that once a package clears customs, it is re released to courrier that delivered the package to USA. DHL tells me that the USPS should be the ones that receive package. USPS has not received item and they told me that DHL was the one to deliver it to them.

My package was shipped 16 days ago, but has not yet been delivered. I am unable to track my package and no answer when I call DHL customer service.

I ordered from a 3rd party, Opensky, on 12/15/18. I received tracking information when my package was shipped using DHL eCommerce US on 12/17/18. Using the tracking number, I have tried to track my package through DHL and have contacted the supplier for help as well. The tracking information has not been updated on the DHL site since 12/17/18. Today is 1/2/19.

I have called the phone number for DHL customer service and used the tracking number there as well with no success. no one answers the customer service number. Where is my package? Why can't I track my package? I have left a Revdex.com review for Opensky as well. Maybe they will rethink their shipping service.

The can't find my package and refuse to do anything about it. Have been waiting 2 weeks for a package and they have no clue where its at. It's been over 2 weeks and tracking still says they have the package. Then when you call customer service they give you a recording that non stop says their call volume is higher than expected and ask if you would like a call back or continue waiting ***. The recording repeats this hundreds of times which is BEYOND ANNOYING!!!!!!!!!!!!!!!! Bad service and bad customer service!!!! Then when you finally get frustrated and use this option it ask you over and over to enter the number even after doing so with the area code over and over. After about 30 min a representative answered and told me I would have to take it up with the company I bought the product with and they couldn't track the package. Online tracking number still shows they have the package, so my only option is to reorder and wait. Hopefully companies will start using real delivery services like UPS or FedEx. My tracking number is *** if anyone would like to see how long they have held my package that supposedly they can't track.

Two packages missing
on July 27th 2018 I purchased a DNA kit from myheritage.com It was also mailed out that day DHL tracking number XXXXXXXXXXXXXXXX. The kit made it to
En Route
TENDERED TO DELIVERY SERVICE PROVIDER
Thu, August 2, 2018 at 3:16 AM ET
Forest Park, GA, US

and has not moved since, the second kit was ordered on July 30th 2018 also from myheritage.com the same thing happened. Tracking number XXXXXXXXXXXXXXXX it also made it as far as Forest Park, GA
En Route
TENDERED TO DELIVERY SERVICE PROVIDER
Fri, August 3, 2018 at 3:26 AM ET
Forest Park, GA, US.
I have contacted DHL they told me to contact myheritage, although they are the ones responsible for losing or miss placing my package. They wont even look for it, because my heritage holds an account with them and not me. Myheritage is hesitate meanwhile, I have waiting 42 years to find my biological father, now I think I have and sent him the dna kit to find out and the kit is lost! I look like a fool asking him to agree to take the test then when he does, I tell him it has been sent and its still not there. Not one kit but TWO! myheritage says this happens a lot. Why is this company not held responsible for their deliveries?

Never delivered and no way to contact.
I ordered from a 3rd party on amazon, the seller used this company to ship. My package reached DHL in *** on 3/19/18 with a delivery date no later than 3/22/18. I still have not received my package(3/23/18) and there is no way to contact them. The number listed rings a few times then beeps like a fax machine. Slow/late delivery is one thing but they should have a way to be contacted.

I ordered a printed picture from printerpix.com The order was placed on December 6.When the order shipped via DHL they provided me with a tracking numberWhen you track the tracking number it shows that it was delivered on December 13.The package was never delivered to me when I attempted to reach out to DHL for information they told me that they gave the package to the United States post office to deliver.So I went to the post office to find out where my package was, but the post office says they don't have it, and that I have it and can't give me any info so I have to go back to DHL.Contacted DHL 2x via email (with no response) and 3 times on the phone (2 hours on the phone) and DHL says that there is nothing that they can do...The customer (the person who paid, can't do anything) the company (printerpix) needs to flag the package or raise an issue.Dhl can't provide me with any information about delivery and said there is nothing they can do.
Account_Number: XXXXXXXXXXXXXXXXXXXX

I ordered supplements from Acupuncture Atlanta. I selected shipping with DHL. When the package seemed to be delayed, I contacted DHL. They were not able to locate the package or provide any additional information. Eventually, I received a notification from Canada Post. I had ordered a number of items but none of these were to be arriving through Canada Post. When I went to Canada Post, the package showed a sender that I did not recognize (the original tag was covered with the Canada Post tag/sticker). It gave no indication of the contents including any information from border services as to the content. I was provided with the option to pay a COD charge (which seemed excessive) and take the package or decline. I opted to decline the package. I called both the sender, DHL and Canada Post the following day. Only then was I informed that the package was a DHL package that was passed *** to Canada Post. I was given no options. The package was destroyed with no compensation by the shipping companies to take responsibility for poor communication and no refund offered by the sender as the package was destroyed.

My package is being held in the DHL ECommerce facility in Houston Texas.
I ordered a package from the website Miss A Cosmetics. My package was supposed to be delivered by October 18th. DHL has held my package since October 16th which was the last update. My local post office has yet to receive anything from their end. I paid I believe it was 3.95 so that my stuff would be shipped out from Miss A, I understand that at times things take time but since October 16th my package has been sitting in their Houston Texas locating just collecting dust and it frustrating!!! I called customer service on Wed. to ask why hasn't my package been updated and the man I spoke to stated that I would be receiving my package either by 10/20/2017 or 10/21/2017 so on Friday I checked and nothing, I called the United States Postal service and was placed on hold for 2 hours only to find out that they have nothing so nothing would be sent out to me within today. My tracking number is XXXXXXXXXXXXXXXXXXXXXX. I have also emailed DHL twice in regards to my package yet they don't respond. I also called on Friday the 20th and it said that the holding time was far to long to leave my number and name and they would give me a call back but yet they failed to do so. Please help me! This would have never happed with FedEx nor UPS. FYI makeup and sensitive items are in my package and the longer they sit in the heat the more damaged they become.

I placed an order for 2 books on XXXXXX. The package was mailed from Hebron Kentucky on XXXXXX. It was shipped through DHL ECOMMERCE. According to tracking it arrived in Stow Ohio at the DHL center on XXXXXXX at 1229 am.I hadn't received the package or any updates so I called and spoke with a gentleman on XXXXXXX he told me the package was still in Ohio and hadn't been sorted yet. He assured me that I would receive the package no later than XXXXXXX.I still have not received it and I have emailed them 4 times I get an automated reply saying they received my email and will respond within 48 hours they have NEVER YET contacted me.The shipper said it is out of his hands because he has proof that he mailed it and that DHL received it now I want my package.ProductOrService 2 BOOKSOrderNumber DHL CRAccountNumber USPS TRACKING XXXXXX