DHI Mortgage

DHI paid the invoice supplied by the buyer on the closing disclosure [redacted] was responsible for mailing the check at closingThe check was returned to the title companyThey attempted notify buyer but had no response as I understand it.We required insurance and put it on the CD per normal within the industryOnly the buyer is notified from that point forward if there is a lapse etcWe acted properly and according to standardBuyers complaint is a title and insurance issue not a mortgage oneWe cannot fix what we do not know about or responsible foe

DHI paid the invoice supplied by the buyer on the closing disclosure. [redacted] was responsible for mailing the check at closing. The check was returned to the title company. They attempted notify buyer but had no response as I understand it.We required insurance and put it on the CD per normal...

within the industry. Only the buyer is notified from that point forward if there is a lapse etc. We acted properly and according to standard. Buyers complaint is a title and insurance issue not a mortgage one. We cannot fix what we do not know about or responsible foe.

Complaint: [redacted]
I am rejecting this response because:  I have already spent a ridiculous amount of hours on this issue.  DHI Mortgage is pushing the responsibility back on me, the borrower, who is the ONLY ONE that is NOT to blame.  DHI is unwilling to accept any responsibility for their actions, or lack thereof.  I will be filing a complaint with the [redacted].
Sincerely,
[redacted]

We paid the invoice supplied to us. That invoice is provided by the customer. At closing [redacted] states that they routinely go over all parts of the disclosure which includes the insurance piece. Buyer needs to speak to the manger at [redacted] and to the manager at DR Horton Insurance in order to get the correct info on how this was handled by their respective companies since the employees she has spoken to do not have the authority to resolve and accurately state what occurred. Even the mortgage holder is required to be notified when insurance is not in place and we were notified either.

Initial Business Response /* (1000, 6, 2015/11/02) */
This is the DHI Mortgage site and while we are an affiliated company we are not part of the builders warranty or home building operation. The complaint needs to be made to the division home builder where the home was built.