D&G Professional Brokerage

Complaint: [redacted]
I am rejecting this response because:
Like I said in my argument, it was agreed that July 2014 would be my last service with your company.  It was clear in the note screen when I spoke to 3 other people at your business.  It as clearly noted that my last service would be July, which was read to me off your wonderful system. The error is on your lack of understanding your computer system.  I received the automated phone call and rejected the service.  I did speak to [redacted] and told him not to perform his services at my residence.  He said that he would not do anything and let your office know, as well as he clarified that I woud not be billed.  Whether or not he is lying to me or lying to you is irrelevant because like I have received in the past, a yellow receipt on my door signed by [redacted] that he was there and the performance that was performed at my house each time.  I did not receive that from him this time because he never performed any services.  I have asked for a refund and I am still asking for a refund. You took $74 from my acccount for supposedly a one time service call.  Even if I was to continue the services it wasn't $74 everytime you came out to spray. So either way you are taking money that does not belong to you.  Unless you can provide proof that he was there at my residence and actully sprayed and performed services and not just proof that you are billing me I am still going to argue my refund. I still have not received copies of the note screens that you promised you would mail to me prooving all previous conversations.  You promised you would give me the name of the person I spoke with regarding another financial error on your part and I still have not received any additional information from your office prooving your case.  I would like you to refund my money so that we can all move on with our lives. This is rediculous and your business and and customer service needs major improvement. 
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Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as my account is truly cancelled and my credit card is not charged for any further services.

Mr. [redacted],I apologize for the negative experience you had with a prior Technician of ours.  I have reviewed your account and at no time did we have notice that you were moving.  The reason your account was cancelled was because you refused to take service, and you went with...

another company.  You signed up for a 2 year quarterly agreement, which is 9 billable services. You only completed 7 services total.  Per your contract it states that if you don't complete the service agreement, you will be charged a $200 fee.  Now since your military and you have moved I waive cancellation fees as a courtesy. If you send me proof of your new address in Colorado, I will be more than happy to remove the fees. You can email the proof to [redacted]@e[redacted].com. Thank you[redacted]

I used D&G Professional Brokerage to transport our X-terra from Colorado Springs, CO. to Tampa, FL. and I was very pleased with their service. They quoted me for 750 and that's exactly what I paid. They only required a $150 deposit and the rest would be given once the vehicle was dropped off. They had the best deal out of anyone I could find. They delivered my car to my parent's house since we were still in CO. without any issues. It took a total of 3 days to get to Florida. The company was very professional, and courteous. They managed to work with us even with short notice since we decided to have our car delivered about a week before our move. I read many terrible reviews of other companies and I was worried to have our car delivered, but they were absolutely great!