Dexcom Inc

Go with another brand. Dexcom sent a sensor which expired over 4 months ago. The sensor did not separate from the applicator, again. This is the second one in a row I had difficulty applying to my body. The replacement arrived two days after the delivery date. I have had to rely on the finger p[censored] method for three days now. Unfortunately, Dexcom has already been paid by the insurance company. This product is completely unreliable. At least the adhesive patch worked.

I dont support companies that have communist cuck liberals as spokespeople!
GET RID OF JONAS!
LETS GO BRANDON!

Ive been using the Dexcom 6 for a little more than 2 months. I had read all the reviews (most dated 2 or more yrs ago) with all the complaints about how "bad" the Dexcom is. I was concerned I had made an error. 2 months later? I have not a single complaint. My sensors have worked for 9+ to 10+ days as expected. The readings can be different than my meter, by about 10 - 30 points. Suggestion to all who complain about that. READ THE DEXCOM BROCHURES! They tell you all about the delayed reaction since the Dexcom is in your superficial skin zone, NOT IN YOUR BLOODSTREAM. A finger stick will ALWAYS be closer to exact because it is drawing ACTUAL blood, not the blood sugar as it slowly moves into your skin to be detected there by the Dexcom. I love the Dexcom! My readings with the Dexcom are often within 10 points of my meter reading. The only times there is a big difference is when my BG is raising or dropping quickly due to eating or taking insulin. Again, see my earlier point about bloodstream sample versus skin sample. I love my Dexcom 6! So glad I take the step to use it. Fantastic! Thank you Dexcom! As for cost? Check with your insurance. My prescriptions for Dexcom (3 - sensor and transmitter and receiver) each cost me $45 per month. I need 3 sensors per month ($45/month) 1 transmitter every 3 months ($15/month) and 1 receiver per year ($4/month). That makes my avg monthly Rx = less than $65.00. If you have no insurance, look to one of the coupon Rx sites for their help. They can save you 10-30% on the cost of your Rx. The best thing about the Dexcom 6? It is CONTINUOUS! You wake in the morn and see how your BG was overnight. With the Libre? You wake up to see... nothing for 7+ hours. If you want to see something? You gotta wave the device over the sensor. Try that on a crowded bus, train or plane. If I need to know my BG with my Dexcom 6? I pull the receiver out of the holster on my belt, press the button and see where I am. No arm swipe and I can see as far back as I care to view, up to about 48 hrs. Awesome! Thank you Dexcom!

I have tried the G6 for 3-4 months now and its been the worst mistake I've ever made. I am changing back to the FreeStyle Libre 2. Never had a failure. The Dexcom 6 works about 10 % of the time so do NOT waste your time or money. It also bruises and makes you bleed. When they get the bugs worked out and redesign the applicator it may be worth it. Good in theory but it just does not not work!

I have had increasing reliability problems with the sensors lasting a few to several days, but usually not for 10 days. This makes me have to order more frequently and my insurance coverage does not reimburse their part for sensors that don't last 10 days. Sometimes I can get a sensor started again by pushing hard on it. Some times that works at least for another day or two. From a reliability standpoint this is not a solution ready for the market. If only I didn't hate sticking my finger. Also, someone else mentioned that insurance will not cover test strips even though you require calibration and a back-up method for when the sensors stop working. I have attached a couple of screen shots of the meter - one for a couple of hours and one for about 12 hours. You can tell from display there is something wrong. And this last time I got an alarm showing 50, so I stoked up on coke and sugar tablets, when I really was not having a low reading.

My daughter has had her pump and CGM for two years now. The past 3 months, the sensors have been an absolute fail! We literally just went through three sensors in one week because of fails. Dexcom/Tandem have done nothing but replace the product. Their advice was to suggest the sensor be placed on her abdomen. Umm, that's exactly where it has been each time of the fail. Very frustrating. She doesn't want to use the product anymore and would rather go back to finger p[censored]. Tandem needs to do something about this. I can't keep my 15-year-old healthy if their product continues to fail.

Over the last couple of years, Dexcom quality has been very bad, sometimes having to go through 3 sensors to get one to work. I would rather go back to pking my finger instead of fighting with this issue anymore and honestly Dexcom does not appear to be doing anything about it.

Been on Dexcom 2 years , after suffering though glue change that has burnt my skin Horribly and sensor error codes I’m done! It is so transparent what this company is doing!I think it is Criminal and I hope someone will start a class action law suit against how they have intentionally systematically been hurting people and defrauding insurance company’s and Medicare selling defective products!

I am have used Dexcom for 4 weeks now. Every damn time I take the sensor off the adhesive has given me a bad rash/burn. Each time the rash/burn has gotten worse. It itches and it burns! It is awful. Dexcom is supposed to be sending me overlay patches which I have been trying to get for a couple of weeks now. I keep getting an e-mail that they are on their way but when I check the tracking number, no such number exists. Dexcom is a waste. The pictures below if they came out do NOT give the actual rash and burns I received any justice!

Dexcom G6 worked great during insertion @ Dr’s office on wife’s Apple 7. Bought a new google pixel 5, 5G- Spent hours attempting to download working dexcom 6 app- no luck

My Son recently lost his dexcom transmitter and when insurance wouldn't let us order a new one I called dexcom and they sent one within 2 day. We always order from Dexcom until we switch insurance and now we have to order from oak park medical. I wish we could still order from Dexcom because they have always been so great. Oak park is an awful company to order from. Thank you Dexcom!

Been diabetic for 68 years. Have problems with low blood sugar unawareness. Dr. prescribed the Dexcom system in 2017, saying this system would be a godsend for me.
Well, it's not! Sensors do not last the time they are supposed to. Sensor errors, not working when I need it to. They may work, maybe 2 days, maybe 6 days, maybe 8 days tops. Medicare will not cover blood glucose test strips because I'm on the Dexcom G6. My Dr. prescribes test strips, at 5 a day, since I'm on the Dexcom G6. When the system is not working, I have to do manual tests. Today, while at the pharmacy, trying to get answers about my test strip prescription not being filled, I showed the pharmacist and technician, that my Dexcom was not working, and only said "sensor error". It hadn't worked in over 3 hours! How am I to know, where my blood sugar is, if it doesn't work, and Medicare won't cover test strips needed. Dexcom is not dependable, so I'm ending it's use. It's hard to even give it a 1.

I have been on dexcom 6 for 1 year. I LOVE IT! I have called customer service in past and got excellent service. But my receiver quit working for a week but was able to use my app on my phone. I called 2 times that week but no one was able to fix it. The last phone call I made was to someone who shouldn't be allowed to speak with patients. I am older and he was so condescending and just plain rude. Yes he fixed my receiver and I am grateful for that but he treated me like I was stupid then told me he was one of the supervisors. I couldn't believe it! I have had diabetes for 40 years and the dexcom is the best thing that has come along. Also I am older sometimes a little confused but I have had a wonderful career as a RN for 38 years and would never speak to one of my patients the way I was spoken to! I needed to say something and hope and pray that they improve their Tech Support department because I am afraid they will lose customers and I can't recommend this product to anyone.

Through many conversations with Dexcom technical and customer support I've gotten absolutely nowhere closer to being able to properly run the Dexcom G6 app on my Android device. Dexcom has a limited list of select devices that their software techs have received FDA approval for running their software that connects (via bluetooth) to the CGM sensor. The latest list is pathetic at best and it is irritating that Dexcom's system is set up this way. My Samsung phone needs to be replaced and of the 3 different Android models that I chose NONE are currently supported by Dexcom.
I've contacted Dexcom and the best information I was able to extract from customer support is that they will NEVER approve a Motorola phone and the latest LG and Samsung phones are "in the pipeline" (so what timeframe does this mean?)...
Being a diabetic sucks! Dexcom shouldn't rain on our efforts for happiness through dictating what phone we can or can't purchase! Hope you're listening Dexcom...

I've been on the phone with Dexcom, Samsung, and my carrier for over TWO months trying to find out why my G6 will not work with my new (compatible) Samsung A21 phone. It "may" connect after nearly 45 minutes, but then, after about 5 minutes, says "signal lost" and it never connects again. My wife has the identical SM-A215U phone and hers does the same exact thing when installing the G6 app. Every time I call Dexcom with this issue, they go through the same troubleshooting and it is never resolved. They claim to escalate to engineering, but I never hear anything back. Dexcom is covered as far as any damages, as I have not been "hurt" by this device, and the best I can do is file a small claim to get any sort of compensation (cost of phone, etc). I've been using the Dexcom receiver since this started and see no resolution in sight. It would be really nice if I could carry only one device (phone) and know my A1C at a glance, but it appears as though Dexcom is ultra-focused on the new shiny object (G7) and I won't be feeling any joy anytime soon with the G6.

If there was a lower rating, I would have chosen it. Although the product itself (G6) is not bad, accuracy is a pretty consistent problem (20-40 points lower than finger stick) especially when starting a new session. BUT DEXCOM'S CUSTOMER SERVICE IS ABSOLUTELY HORRIBLE! In the 5 months since starting this CGM system, we have had 3 instances involving shipping of monthly supplies, receiving replacements for defective supplies, and missing supplies. Last rep told me they had "no connection to the shipping dept." & that they couldn't "give me a time frame for receipt due to backlog issues". Have an appt. w/ diabetes dr. in 8 days & will be exploring other options.

I'll start with I think the device Dexcom G6 is amazing. Love it. But in the infinite wisdom of saving a buck, the Dexcom Management has determined that customer service should be outsourced and not paid much attention to. I've been trying to order new sensors for a month and a half and I get nice people who have no idea of how to get their product to the consumer. They don't follow up, it's like they don't need you. I've paid for my refill but still hasn't arrived. They said it was delivered yesterday (I work from home), it wasn't. This will be my last refill I will be switching to a company that isn't so cheap. I wonder if they are cheap with the construction of their product too?

Got a rude awakening when I switched from Minimed (which I think is also crap) to Dexcomm + tandem pump. They tell you that you can pair the transmitter with your android phone. So I bought the whole system and when I went to set it up turns out they only support a few select Android phones. WTF? It is not like they have a list of the minimum amount of memory, OS level, and/or nand space. No, they just have a list of phones. I have an expensive high-end Motorola phone but they don't support ANY Motorola phones.

Check the list prior to buying. https://www.dexcom.com/compatibility/dexcom-g6-app
I am really really pissed because now I have to buy a dedicated Dexcom device which is the size of a phone that I have to carry. DEXCOM get your act together and hire some competent android developers.

I’ve been on Dexcom for about two years. 12 months g5 and 12 on G6. It is my personal opinion that dexcom has change the glue to keep people from restarting old sensor. This has been terrible for me. I went for 18 months with no allergic reaction until they said they changed the glue. It is hurting a lot senior people like my self on Medicare. I’ve had to change sensors within 4 to 5 days because of a burning rash that takes 3 weeks to go away.I would hope that they would take another look at how terrible this new glue is hurting seniors before they get in a lot of trouble!

I have been using Dexcom G6 for a couple of years. Recently they changed the adhesive material on the sensor (they actually changed it in December 2019) Since the change I have been complaining about the horrible rash the adhesive causes on my skin. I am NOT allergic to anything. The rash continues to worsen and takes about 3 weeks to fully heal. Their customer service lied to me from January until this September, saying nothing has changed in their manufacturing process. Then I get a hold of a technical support person and was told they had changed the adhesive. I hope others who are experiencing this know that they are not alone. Dexcom refuses to help and tells me to contact my doctor. I am officially switching to the FreeStyle Libre 2 (with alarms!) and will be happy that I dont have to deal with the Dexcom customer service [censored] any more!