Hello,
Mr. [redacted] sent device back in April which was after the grace period of returns/exchanges. We have to mail him a check. Please provide with a correct address to be able to send his refund back. Thanks.
Complaint: [redacted]
I am rejecting this response because:
This is the exact same response you've sent already. It's insulting and completely inaccurate. You sold me a phone that was advertised as factory unlocked and it was not. That is fraud. Your ad didn't say "factory unlocked after you go through a complicated set of instructions we'll send you after you find out the hard way it's really not unlocked" - it said "factory unlocked". Again, IT WAS NOT, AND THAT IS FRAUD. It cost me an additional $95.89 on top of the $340.00 I already spent with your company in order to be able to use the phone. Your instructions were useless, as due to the fact that I needed a phone immediately for my job and had already been left without a phone for a day and a half, I was forced to activate the phone - and not with the carrier of my choice. Returning it would only cost me more money and inconvenience. Take a mulligan, guys, and refund me. I am not going away on this.
Regards,
[redacted]
Hello,
I have noted your concerns and spoken with our returns department who has confirmed receipt of your 2 orders and processing of your refunds.
I did want to note that one of your orders was for a used device in which we clearly described the condition of the device. The...
other device you purchased was only manufactured for [redacted] and not for [redacted]. [redacted] does not make an [redacted] which is exactly what we had shipped you. We are sorry that you experienced these issues and strongly urge you to full research prior to purchase about network compatibility to avoid future discrepancies.
Hello [redacted],
I see that you have store credit in your account. If you would prefer a refund kindly provide us with your address so I can issue a check for you, thank you!
Thought I would be receiving a brand new Samsung S5. Instead I received a used one. The listing on the devices-now.com does not start on the subject that it is used. You have looked buried in a "What's Included Tap" that explains that the phone is "3 Days Used". Which is an obvious lie since is the same description for all their phones. I called, emailed, and filed a claim through PayPal (since that is how I paid). They it has been 7 Days and they have not responded to any of my calls/emails/return requests. Don't bother buying anything from this place. Worst experience ever.
Hello,I have checked status with [redacted] and see that your package was delivered (see below).
Thank...
you for your patience and understanding. We truly appreciate your patronage as our client! Please feel free to call our office with any questions or concerns you may have about your order at [redacted], thank you!
Tracking Number: [redacted]
delivered
Updated Delivery Day: Monday, August 29, 2016
Product & Tracking Information
Postal Product:
First-Class Package Service
Features:
[redacted] Tracking®
DATE & TIME
STATUS OF ITEM
LOCATION
August 29, 2016 , 1:36 pm
Delivered, In/At Mailbox
[redacted]
Your item was delivered in or at the mailbox at 1:36 pm on August 29, 2016 in [redacted].
Do not order from this company! They will not respond to their phone messages and rarely to their online messages. I ordered an unlocked Iphone6 from them on Jan 3 2016 and didn't receive the phone for over a week. When I received it, it was a locked phone and they told me it wasn't. I contacted Apple and the phone company it was locked under and couldn't get it unlocked which they both told me it was locked. Now Devices Now will not respond back to me. They said they would pay to have it unlocked and would respond back to me with in 24-48 hours. It has been over 4 days and they will not respond back.
I want this issue taken care of ASAP!
Tracking Number: [redacted]
status-delivered">
delivered
On Time
Updated Delivery Day: Wednesday, August 24, 2016
Product & Tracking Information
Postal Product:
Priority Mail™
Features:
[redacted] Tracking®
Up to $100 insurance includedRestrictions ApplyPriority Mail Insurance info icon
DATE & TIME
STATUS OF ITEM
LOCATION
August 24, 2016 , 4:18 pm
Delivered, In/At Mailbox
H[redacted]
Your item was delivered in or at the mailbox at 4:18 pm on August 24, 2016 in [redacted]
I just left the AT&T store again. I performed the instructions on the phone as well as [redacted], the [redacted] technician. I was told once again that the phone does NOT work.
Complaint:
I am rejecting this response because:
Regards,
[redacted]
“We have received an inquiry from this client in regards to their device needing to be setup for their carrier on Jan 25, 2016...
4:55 PM. We responded with setup instructions on Jan 25, 2016 5:07 PM. After our response was promptly sent to this client we never received any response or notification that they were having an issue getting their device setup with their carrier. 10 days later on 2/5 we received a [redacted] case from this client who stated that they were unable to setup the device with their carrier and wanted us to pay for them to switch to a different carrier that suited them better. This of course is not covered by our policies or warranty and we gladly offered them an expedited exchange or full refund.”
10pt;">
Complaint: [redacted]
I am rejecting this response because:
From: [redacted]>Date: Wed, Sep 21, 2016 at 12:14 PMSubject: Complaint [redacted]To: "[redacted]
I just saw this email. Please reopen. I haven’t seen any other emails pertaining this matter. My current address is [redacted] same as I previously gave them.
Hello [redacted]
We are sorry to hear of the issues you are experiencing with your order and are here to assist...
you. Please know that resolving your issue in a timely fashion is our utmost priority. If you have any urgent concerns you may call our office directly at [redacted] between the hours of 9am - 5pm EST.I have created an RMA for your order. You can check status on this RMA by logging into your account and going to My Account, My Returns.
Important: Please email [redacted] when you return your item so we can initiate processing of your replacement item for you.
Please feel free to ask us any questions or concerns you may have as we will be glad to assist you
Hello,
I see that our office had refunded your shipping fee on 5/30 for the delay (Refunded amount of $12.99 online. Transaction ID: "[redacted]".).
Kindly let us know if you would like us to send you a free tempered glass as a courtesy for the delay as well, thank you!
Revdex.com:
150%;">I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I ordered what a Samsung Galaxy S6 Edge from Devices Now on a Monday and selected "expedited" shipping. The package "shipped" the day after I ordered it and I was provided a tracking number, but upon repeated tracking throughout the rest of that week the status stayed unchanged (indicating that USPS had received notification that the package was coming, but had not yet received the actual package). When I called on Friday, they stated the phone was "backordered" and offered an apology and a refund of my shipping costs, and told me I should have it by the following Tuesday. (So apparently "shipped" doesn't actually mean anything was shipped according to this company.)
I called again the following Tuesday after once again not receiving the phone (or seeing any update when tracking it), and I was told that it was shipping that day, and that the old tracking number was no longer valid, but they could not provide a new tracking number. They once again promised to refund my shipping costs, and told me I would have it by the end of the week. Repeated subsequent requests for an updated tracking number were ignored.
I received the phone on Friday (more than a week after ordering), but it was not in the condition that was described; the description read "New Buyers Remorse - These units were purchased and returned to our store within 3-14 days of use. They are in new condition with slight signs of handling if any." but the phone I received showed significant signs of handling and use including scuff marks on the back and bottom that looked as if the phone had been dropped. It was also not an unlocked phone (although it thankfully happened to be locked to the network on which I intended to use it), and did not come with all of the accessories described. I accepted the phone as it was because I did not have the patience to deal with this company any longer.
By the way, my shipping charges never were refunded.
This company rarely answers their phone. I actually got in touch with a person 2 times out of the 20+ times I called. When they do answer they give excuses and apologies (but no actual solutions), and when they don't answer their voicemail greeting warns you not to leave a message because they won't listen to it. They advise you to enter a ticket in their online help system, but they ignore those as well.
This is a company which is best avoided. The prices may look great, but you'll regret purchasing from them. I wish I had checked the Revdex.com before ordering.
Hello,
Mr. [redacted] sent device back in April which was after the grace period of returns/exchanges. We have to mail him a check. Please provide with a correct address to be able to send his refund back. Thanks.
Complaint: [redacted]
I am rejecting this response because:
This is the exact same response you've sent already. It's insulting and completely inaccurate. You sold me a phone that was advertised as factory unlocked and it was not. That is fraud. Your ad didn't say "factory unlocked after you go through a complicated set of instructions we'll send you after you find out the hard way it's really not unlocked" - it said "factory unlocked". Again, IT WAS NOT, AND THAT IS FRAUD. It cost me an additional $95.89 on top of the $340.00 I already spent with your company in order to be able to use the phone. Your instructions were useless, as due to the fact that I needed a phone immediately for my job and had already been left without a phone for a day and a half, I was forced to activate the phone - and not with the carrier of my choice. Returning it would only cost me more money and inconvenience. Take a mulligan, guys, and refund me. I am not going away on this.
Regards,
[redacted]
Hello,
I have noted your concerns and spoken with our returns department who has confirmed receipt of your 2 orders and processing of your refunds.
I did want to note that one of your orders was for a used device in which we clearly described the condition of the device. The...
other device you purchased was only manufactured for [redacted] and not for [redacted]. [redacted] does not make an [redacted] which is exactly what we had shipped you. We are sorry that you experienced these issues and strongly urge you to full research prior to purchase about network compatibility to avoid future discrepancies.
Hello [redacted],
I see that you have store credit in your account. If you would prefer a refund kindly provide us with your address so I can issue a check for you, thank you!
Thought I would be receiving a brand new Samsung S5. Instead I received a used one. The listing on the devices-now.com does not start on the subject that it is used. You have looked buried in a "What's Included Tap" that explains that the phone is "3 Days Used". Which is an obvious lie since is the same description for all their phones. I called, emailed, and filed a claim through PayPal (since that is how I paid). They it has been 7 Days and they have not responded to any of my calls/emails/return requests. Don't bother buying anything from this place. Worst experience ever.
Hello,I have checked status with [redacted] and see that your package was delivered (see below).
Thank...
you for your patience and understanding. We truly appreciate your patronage as our client! Please feel free to call our office with any questions or concerns you may have about your order at [redacted], thank you!
Tracking Number: [redacted]
delivered
Updated Delivery Day: Monday, August 29, 2016
Product & Tracking Information
Postal Product:
First-Class Package Service
Features:
[redacted] Tracking®
DATE & TIME
STATUS OF ITEM
LOCATION
August 29, 2016 , 1:36 pm
Delivered, In/At Mailbox
[redacted]
Your item was delivered in or at the mailbox at 1:36 pm on August 29, 2016 in [redacted].
Do not order from this company! They will not respond to their phone messages and rarely to their online messages. I ordered an unlocked Iphone6 from them on Jan 3 2016 and didn't receive the phone for over a week. When I received it, it was a locked phone and they told me it wasn't. I contacted Apple and the phone company it was locked under and couldn't get it unlocked which they both told me it was locked. Now Devices Now will not respond back to me. They said they would pay to have it unlocked and would respond back to me with in 24-48 hours. It has been over 4 days and they will not respond back.
I want this issue taken care of ASAP!
Tracking Number: [redacted]
status-delivered">
delivered
On Time
Updated Delivery Day: Wednesday, August 24, 2016
Product & Tracking Information
Postal Product:
Priority Mail™
Features:
[redacted] Tracking®
Up to $100 insurance includedRestrictions ApplyPriority Mail Insurance info icon
DATE & TIME
STATUS OF ITEM
LOCATION
August 24, 2016 , 4:18 pm
Delivered, In/At Mailbox
H[redacted]
Your item was delivered in or at the mailbox at 4:18 pm on August 24, 2016 in [redacted]
I just left the AT&T store again. I performed the instructions on the phone as well as [redacted], the [redacted] technician. I was told once again that the phone does NOT work.
Complaint:
I am rejecting this response because:
Regards,
[redacted]
“We have received an inquiry from this client in regards to their device needing to be setup for their carrier on Jan 25, 2016...
4:55 PM. We responded with setup instructions on Jan 25, 2016 5:07 PM. After our response was promptly sent to this client we never received any response or notification that they were having an issue getting their device setup with their carrier. 10 days later on 2/5 we received a [redacted] case from this client who stated that they were unable to setup the device with their carrier and wanted us to pay for them to switch to a different carrier that suited them better. This of course is not covered by our policies or warranty and we gladly offered them an expedited exchange or full refund.”
10pt;">
Complaint: [redacted]
I am rejecting this response because:
From: [redacted]>Date: Wed, Sep 21, 2016 at 12:14 PMSubject: Complaint [redacted]To: "[redacted]
I just saw this email. Please reopen. I haven’t seen any other emails pertaining this matter. My current address is [redacted] same as I previously gave them.
[redacted]
[redacted]
Hello [redacted]
We are sorry to hear of the issues you are experiencing with your order and are here to assist...
you. Please know that resolving your issue in a timely fashion is our utmost priority. If you have any urgent concerns you may call our office directly at [redacted] between the hours of 9am - 5pm EST.I have created an RMA for your order. You can check status on this RMA by logging into your account and going to My Account, My Returns.
Important: Please email [redacted] when you return your item so we can initiate processing of your replacement item for you.
Please feel free to ask us any questions or concerns you may have as we will be glad to assist you
Hello,
I see that our office had refunded your shipping fee on 5/30 for the delay (Refunded amount of $12.99 online. Transaction ID: "[redacted]".).
Kindly let us know if you would like us to send you a free tempered glass as a courtesy for the delay as well, thank you!
Revdex.com:
150%;">I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Great prices on used phones. I bought my phone from Devices Now and am still very happy with it. Just bought another one for my dad.
I ordered what a Samsung Galaxy S6 Edge from Devices Now on a Monday and selected "expedited" shipping. The package "shipped" the day after I ordered it and I was provided a tracking number, but upon repeated tracking throughout the rest of that week the status stayed unchanged (indicating that USPS had received notification that the package was coming, but had not yet received the actual package). When I called on Friday, they stated the phone was "backordered" and offered an apology and a refund of my shipping costs, and told me I should have it by the following Tuesday. (So apparently "shipped" doesn't actually mean anything was shipped according to this company.)
I called again the following Tuesday after once again not receiving the phone (or seeing any update when tracking it), and I was told that it was shipping that day, and that the old tracking number was no longer valid, but they could not provide a new tracking number. They once again promised to refund my shipping costs, and told me I would have it by the end of the week. Repeated subsequent requests for an updated tracking number were ignored.
I received the phone on Friday (more than a week after ordering), but it was not in the condition that was described; the description read "New Buyers Remorse - These units were purchased and returned to our store within 3-14 days of use. They are in new condition with slight signs of handling if any." but the phone I received showed significant signs of handling and use including scuff marks on the back and bottom that looked as if the phone had been dropped. It was also not an unlocked phone (although it thankfully happened to be locked to the network on which I intended to use it), and did not come with all of the accessories described. I accepted the phone as it was because I did not have the patience to deal with this company any longer.
By the way, my shipping charges never were refunded.
This company rarely answers their phone. I actually got in touch with a person 2 times out of the 20+ times I called. When they do answer they give excuses and apologies (but no actual solutions), and when they don't answer their voicemail greeting warns you not to leave a message because they won't listen to it. They advise you to enter a ticket in their online help system, but they ignore those as well.
This is a company which is best avoided. The prices may look great, but you'll regret purchasing from them. I wish I had checked the Revdex.com before ordering.