Detroit Snow Removal Corporation

Initial Business Response /* (1000, 5, 2015/12/01) */
On November 12, *** *** came in for service on her vehicleShe requested a transmission service, radiator drain and fill, and oil service with her oil and filterShe was asked if she wanted to do a complete coolant service which
involves flushing the heater core, and she declined the service stating
that her vehicle didn't need thatShe asked how long this would take and we told her that once we got the vehicle in it would take approximately 2-hoursAfter registering for service she waited in the lobby for approximately mins, then they left
*** returned a few hours later and her vehicle was still being servicedAll repair times are estimated due to unforeseen circumstances, and sometimes take longer than expectedAll fluid types arid
specifications used are to manufacturers standardsAfter performing any service, the vehicle is always inspected for any form of leaks due to part defect or human error before releasing any vehicle
On Monday, November 16, *** called arid informed the secretary, Rehna, that she had noticed transmission fluid under her vehicle, and since we were closed she had her vehicle towed to *** for inspectionShe then told Rehna that *** told her the transmission pan had started to leak due to rust and that *** had told her that it was not due to anything that we had doneRehna then told her to bring the receipt in and talk with Pete and he would be able to help her in resolving the issue
Later that morning *** came in to Main Muffler where she met with myself (Pete), she told me that after she left Main Muffler she took the vehicle home and parked it, then days later she went to work where she then noticed there was a leakSince we were closed she stated that she had it towed to
*** where they told her that there was a rust spot on the transmission pan that had opened up, and that It was not caused by the service that we did and unfortunately it was wear and tearShe then showed me the receipt where *** temporarily repaired the holeWhile looking at the receipt I
noticed that she had a complete coolant flush done as well, so I asked her about thatShe told me that there was nothing wrong with the service we provided and that she changed her mind and decided to have the entire coolant system serviced which is what I recommended to her when she originally brought the vehicle in on Saturday, November 12, She never asked for any reimbursement for this service
I told her that I would reimburse her for the transmission service that was performed due to the inconvenience even though we were not at fault but unfortunately I was not able to reimburse her for the towShe then began to get an attitude and kept telling me that we don't want her husband to come down here, and that if he did there would be trouble and he's a big man and we don't wasn't someone like that in here, and before he could come down here she wanted to come aloneShe repeated herself several times, and that is when I said to her, '*** I'm not scared if your husband would like to come in and discuss the situation he is more than welcome to, but unfortunately since there was no negligence on our end I cannot cover the tow.' She never even provided a tow billOnce again she started threatening us with her husband, and then said, "I tried to do this the nice way, but now k's going to get ugly." I apologized to her and said that if there was anything else I could do for her, I would be more than happy to
The next day called her and asked her if *** was going to charge her to put on the replacement transmission pan, and she told me yes, so I told her since I couldn't do anything about the tow bill I would be more than happy to remove and install her transmission pan for her at no chargeShe stated that since she ordered the part from ***, in good faith she wanted them to complete the job
I find it very surprising that *** originally asked for reimbursement for the transmission service and a tow charge, and then after filing a complaint with the Revdex.com her demands have grownI guess this is what she meant by things are going to get ugly
Please feel free to let me know what I can do to help reasonably resolve the issue
We here at Main Muffler strive to provide an excellent balance of customer service between the customers and their vehicles
Sincerely, Pete ***
Initial Consumer Rebuttal /* (3000, 8, 2015/12/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No No No He is lyingMy friend and I went to Main Muffler on Novapx10am my friend wanted me to go with her to her Doctor apptat 1pSo I drove I figured we had plenty of time, we sat in Main Mufflers waiting room that was packed with people, so at 12:she canceled her appointment as Main wasn't close to being done, so I asked that Pete how far Walgreens was from there he said or blocks, so my friend and I walked down there and bought some Arizona Tea and let others sit down since we had been using up the seats there forever, and it was super windy and raining and we had no car and knew nobody so how were we supposed to leave, we were gone maybe minutes and then came back and sat at Main for another hour and a halfAnd yes I did NOT want them to flush my radiator just drain and refill, but Sears let me know that Main put Ford Coolant in my Jeep, so I had Sears actually flush it and put Chrysler type inAnd I NEVER called on Monday Nov16th, I just stopped there after I got off of work around 4pm, I brought a copy of the towing bill and a copy of Sears repair bill and a copy of my bill from Main, and told Pete that I did not drive my Jeep the day after service (Fri13) because I had to clean my house as I was preparing to work days a week for the next weeks with only Sundays off, so on SatNov I left for work in the DARK at 6am, so I didn't see the HUGE puddle under my Jeep until I came home from work in the DAYLIGHT, so one of my customers on my Mail Route sent me a picture of a puddle of transmission fluid I left in their driveway, I had apxparcels that day which meant I left puddles in everyone's driveway, so I drove my Jeep hard at work ALL day while my transmission leaked ALL day, by the time I got home from work my fluid was gone, I had NO gearsI even called the Laporte Police Deptto see if they had a emergency contact number for Main Muffler, I have the office on my answering machine returning my call that they did not have a contact number for Main MufflerI did tell *** Monday when I stopped in after work that I didn't want my husband to come in there and deal with this because he was and still is beyond angry about this, now my transmission is acting up, and *** was being a smart aleck and kept saying I am not scared, now my husband is looking at having to buy a NEW transmission for my Jeep because of Main Mufflers negligenceSears told me that whoever at Main Muffler that did my transmission service SEEN the rust spot on my transmission pain, but when they cleaned out the inside of my pan they popped a hole in the rust, then they put my OLD transmission pan back on then put my skid plate back on then lowered it and put the fluid in, so there was NO way that Main Muffler knew what they did because it took a little time for the tranny pan to leak on the skid plate then leak on the groundThen on top of it all I had Main Muffler change ALL of my brakes, rotors and pads on the front and drums in the back on Oct30th (I have the receipt) and after the transmission fluid got EVERYWHERE all over the underneath, and in peoples new cement driveways at worknow I need new brakes AGAIN from the tranny fluid getting on them, and my Jeep smells terrible, like burnt fluid, and my transmission it hesitating, so far Main Muffler has cost me an extra $and I still am working days a week, so I am driving on my messed up brakes and transmission, and I went to Main Muffler for PREVENTATIVE MAINTENANCE and it has been nothing but a NIGHTMARE while I am working to hours a day days a week for almost a monthAnd I never said things are going to get Ugly, I never say that about anything, I just don't say that phraseAnd Pete informed me more than once on that Monday when I stopped in after the Chaos that I broke the Warranty because I had an emergency on the work they did on a day that they were closed Sunday, if I miss ONE day of work I get FIRED, I make $a hour and I can NOT afford to get fired, and look at ALL the time I have wasted having to get my Jeep repaired on my ONLY day off per week, I have at least hours of time involved to repair the aftermath of Main MufflerI also have PLENTY of photos of everything if anyone needs then and I know the guys that work at Sears would write me a letter or speak of what the seen, they were appalledand Pete only offered to pay for the original transmission fluid and filter change of $plus tax, and offered to install a new pan that I had to pay for the install was free, but then I would have to pay another $for the new fluid and filter, and he said NO WAY was he paying for towing since I broke the warranty because I had to have it repaired on a SundayThere was NO WAY I was going to let Main Muffler touch my Jeep again after they did this NO WAY!!!!!!!!! Sears is AWESOME, They saved my job!!!!!
Final Business Response /* (4000, 25, 2016/01/25) */
On January 23, 2016, Pete from Main Muffler spoke with Mr*** in reguards to his acceptance of a month/ 12,mile warranty and they declinedPete then asked Mr*** if the transmission was shifting properly and/or and signs of issuesMr*** stated that as of now the vehicle was functioning properly
Final Consumer Response /* (4200, 27, 2016/01/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The reason Mr*** did not accept your warranty offer is because this is the kind of warranty you would get on a Brand New or Rebuilt Transmission, and our Jeep's transmission was in Perfect shape BEFORE we took it to you for routine maintenance and it was because of your company's negligence that ran my Perfect Transmission OUT of fluid, and problems could occur from your negligence anywhere from now up to years from now, your negligence took a LOT of life off of my transmission, and FYI I went to pull out on the main road here in New Buffalo just today and it was in Drive I was at the stop sign and I pressed the gas and it didn't move and revved real high like it was in park then took off with a hard jerk, and I am sure it recorded it on the little transmission computer, now I am scared to drive it anywhere, I am devastated it has NEVER did that before and this is the car I use for my employment and I still have a payment on it, so it looks as if I will have to replace the transmission very soon because I HAVE to have a Dependable vehicle to do my job and RHD, then I guess we will have to go to Court =( I am heartbroken and it will cost me $3,(estfrom Jeep) I am just sick over this