Destination Maternity Corporation Reviews (40)
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Destination Maternity Corporation Rating
Description: Maternity Clothing Stores
Address: 232 Strawbridge Drive, Moorestown, New Jersey, United States, 08057
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Review: At 38 weeks pregnant, I was having a fair amount of back problems and decided to go to Motherhood to purchase a support belt. Ive always had great customer service and have never had a problem exchanging any product due to size. Recently, on 4/29, at store #[redacted], I purchased the [redacted] maternity support belt to relieve back and pelvis pain. I was in between a large and medium and the sales lady suggested I go for the large so I did. When I got home, I realized the instructions are printed on the inside of the box, forcing me to rip the box apart to figure out how to put it on. I wore it 2 times and both times, the belt seemed loose and puckered around the velcro, which nearly doubled around me. A couple days later, I went into the same store with the receipt, the product and the mangled box to try and exchange it for a medium. The lady told me there was no way she could resell it without the box in good condition and she was sorry but there was nothing she could do for me. I was 38 weeks pregnant and drove 20 miles out of my way to exchange the product. I am extremely disappointed with the unprofessional demeanor of the sales lady today and with the fact that I had to open and mangle the box to get the instructions on how to use the product. If Motherhood cant back up their product, they shouldn't be selling it. I would appreciate any help you can give me in resolving this matter, especially given the sales lady told me to purchase the large which was ineffective.Desired Settlement: Just want my money back here. I tried to resolve it with the company with two different emails to headquarters and both times they said I would be contacted by a manager at the store. Both times, I heard nothing and when I told the headquarters of this the last time, they never replied.
Business
Response:
We will be sending the customer an email explaining the return process via her email. We will supply her with a free return label, once we receive the item we will send her a check in the amount she paid for the item. We also have discussed the issue with those that failed to follow-up promptly to this customer so this situation can be avoided in the future.
Sincerely,
Destination Maternity Corp.
Consumer
Response:
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Review: I placed an order for 11 items from www.motherhood.com on June 13th. The total of the transaction was $164.73. The amount of this transaction displayed immediately from our [redacted] checking account. Today is Friday June 14th and when I logged onto my checking account online, I noted a total of three transactions pending from www.motherhood.com. The first transaction was the $164.73 on June 13th. The next was for $159.04 on June 14th, today. But yet there is a third noted for $37.12 pending for June 17th. I have been on the phone with their customer service department for a total of 48 minutes with a representative named [redacted] and still can not get a clear answer for the charges. I'm being told that this is the way they charge for the transactions. The first deduction was "simply a hold" on my account to make sure the funds were available then I am being charged for each individual item as it ships out. However, what I can not wrap my head around is that the two subsequent charges do not add up to $164.73, but rather $196.16. I'm being told repeatedly that the first "hold" will "fall off" and I will just be charged the remaining two charges, however like I previously stated those charges do not add up. Even IF these terms of "holding funds" are somewhere on the website, what I can not understand is the need to charge repeatedly for one total order. Why not just take the funds out from the beginning? We are like many American families living paycheck to paycheck and these business practices really put my family in a bind. So at this point, although all three of these transactions are still "pending", the amounts are deducted from my checking balance and as of today total $360.89 for a order of $164.73!Desired Settlement: The ultimate desired outcome would be the removal of these subsequent charges from my checking account along with an apology, some type of compensation, and an overall change in their billing practices/policies.
Review: I purchased clothing at one of their retail stores using my debit card. They automatically signed me up for a free trial of a magazine ([redacted]) without my knowledge or consent. They used my debit card information without my knowledge or consent so when the trial ended my card was automatically charged for a renewal fee. I was able to get the charge refunded by [redacted] magazine, however, this practice is completely UNACCEPTABLE. The company STOLE my debit card information, gave it to another company and signed me up for an unwanted service without my consent. This policy is completely unacceptable and I would think ILLEGAL. Even if there is some loophole through which they are legally operating this scam it should stop immediately. I will never purchase from this store again knowing this is their policy.Desired Settlement: Stop stealing your customers' payment information and signing them up for unwanted services for which they will eventually be charged without their knowledge or consent.
Review: I was in a Motherhood store in May and the sales associate asked if I would like a free copy of Parent magazine - I said no, because then they will start charging me - she told me in no uncertain terms that this would NOT happen - that you get ONE issue and then an opt-in/out mailer to let them know if I want a subscription. I was stupid enough to believe her. About a week ago I received my "free issue" - and yesterday I found a charge for $20 to my debit card. I called Parent's magazine - it took me about 20 min to find a phone # and a nice gentleman named [redacted] quickly assured me he would resolve the problem and my money will be refunded in TWO WEEKS. He also suggested I contact Motherhood since they were the ones who gave me misinformation. I called Motherhood to tell them I was very upset about the lack of ethics - I did NOT give them my info for this purpose - but obviously they used my debit card (used for the in-store purchase) and passed it along for a subscription. The gal at Motherhood told me that when I signed the keypad (for my purchase) that unless I "uncheck" the box (which I did not see and was not pointed out to me), I am agreeing to this subscription! I just went to the Motherhood FB page and a very unhappy hubby just posted that the same thing happened to his wife. I believe this is an unethical practice - when signing the electronic keypad it is understood that I am authorizing my purchase in the store - not agreeing to purchase something else that was not disclosed to me. On top of that, the sales associate was either uninformed herself or completely lied to my face. Times are tough right now and I did not have that $20 in my account. I had to transfer funds in order to avoid bank fees and now have to wait 2 weeks to get my money back. If this is not already illegal, it should be and businesses should be punished for taking advantage of their clients and abusing their private information.Desired Settlement: Desired outcome would ideally be an apology, policy change and legal action. At this point, I fully expect to get my money back and a nothing less than a full reimbursement will be acceptable. However, this type of practice is unacceptable. I hate to think how many other customers are getting charged without their permission and the stress this creates.
Business
Response:
In response to this compliant I will display what information the customer will receive and they have two options, one to decline the offer and secondly to agree to the offer. Only after agreeing to the offer will the customer be charged as outlined below:
When a client agrees to sign up for Parents Magazine the signature pad will state the following message:
Review: I made a purchase at motherhood maternity on 5-16-2013 for the amount of $71.37. They charged my bank account $71.37 two times.The associate told me that there common business practice is to charge at order time a pending charge and then remove that pending charge and replace with real charge once order ships. She then proceeded to inform me that my order shipped that day (5-17-2013 ). I asked why other charge was not removed since it shipped ans she said could take 5-10 business days. Both charges were pending however, the total was coming out of my balance. Therefore using up funds I had allocated for other bills. On 5-17-2013 there was another purchase for 17.53 posted to my account. I called motherhood maternity and asked what charge was for. The associate told me one shirt was back ordered so they placed another charge ( not debit ) to my account for the item that did not ship, and that I would be having another charge for 53.84 posting to my account for the merchandise that did ship, at the present time the 53.84 has not posted to my account. I had three credit card bills scheduled to come out of my account on 5-17-2013, because motherhood kept charging my account I had to borrow $50.00 to prevent my account from over drafting and my credit card payments declining which would have costed me more money in reject and late payment fees. Motherhood Maternity refuses to correct situation, they even wanted me to provide them with my debit card number again via phone. I refused because of excess charges already on my account and they obviously already have my debit number. I do not know when I can pay back the money I borrowed or when Motherhood will stop charging my account, or replace funds they wrongfully took from my account. I feel was account has been charged appropriately Motherhood should pay me $100.00 for the money I had to borrow and the trouble and lost time they have caused me.Desired Settlement: I would like the additional charges removed as well as $1000.00 for time spent borrowing money to prevent account over drafts, late fees, reject fees, and time spent on calls to my bank and Motherhood in an attempt to resolve issue.
Business
Response:
See Attachment:
Consumer
Response:
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Review: [redacted]
I am rejecting this response because:
I have ordered from this company before without having multiple pending charges. (March 2013). I frequently order online from multiple without being charged multiple times. The company refused to call my bank and have additional charges removed unless I provided bank account number again. I refused due to the fact that the company had already charged me twice for entire order and again for the item on back order. I did not want to be charged again. I would like to reiterate that I had to borrow money to prevent my account from over drafting ( preset automatic bill pays ) because I only allocated enough funds to pay the motherhood for my order once, not multiple times. The associate s at motherhood refused to assist me at all until I filed complaint with Revdex.com. I did not accept gift card because I no longer wish to be a motherhood customer due to the way I have been mistreated by the company, I do feel that I should be compensated for time wasted trying to resolve this issue and because I had to endure the embarrassment of borrowing money to protect my account from over drafting and to prevent rejected payment and late fees.
Review: Made 2 purchases from Motherhood Maternity. Unhappy with refund/exchange practices and policies by this particular store and corporation in general.
I made 2 purchases from Motherhood Maternity. The first purchase I made in store and paid cash for my item. I went to the store last night 8.25.14 to return my item with tags attached and original purchase receipt. I was told that I couldn't recieve my cash back for my item because they needed to retain a $300 cash balance in their register at all times. The options I was given was to come back at a later time to see if they had enough money in their register at that time to honor my refund, store credit/exchange, or be mailed a paper check. I am 2 weeks away from my due date. I should not have to come back to the store repeatedly to try and make a return nor should I have to wait 2 weeks for a paper check to be mailed to me when I paid cash!!! Nor do I want to exchange or purchase anything else from this store after this poor customer service experience....In regards to my other purchase. It was an internet purchase in which I also tried to return at the store the same evening. Upon purchasing I didnt realize that you couldn't return an internet purchase at a store in order to recieve a refund. Their policy is you have to mail it back to them at your expense in order to recieve a full refund minus any shipping charges...I paid 15.99 for this purchase plus tax and $16.00 in shipping already for a total of $34.15...I shouldnt have to pay for shipping again to get a refund. I was also told I could exchange this item in store. The practices they have in place are designed to hold your money hostage and make it as difficult as possible to get your money back to where you get so frustrated you just say forget it. This is horrible customer service. I feel as if someone is playing a joke on me. I dont understand how anyone can thing these practices are logical. If I weren't so mad it would be funny to think that this is actually considered acceptable by their company. I called the customer service # ###-###-#### last evening only for a gentlemen to put me on hold to tell me someone would call me back in 90 minutes. To my knowledge no one called back. I called the corportate offices of Destination Maternity today 8/26/14 @ ###-###-#### only to get a receptionist...I asked to speak with someone in the corporate office regarding a complaint I had and she told me I had to speak with customer service. I explained I spoke with customer service last night and they did nothing to help me. She advised she couldn't transfer me to someone in corporate and advised again I would have to speak with customer service. I hung up on her. I want this resolved properly just as any other consumer would.Desired Settlement: I want a full refund for both of my purchases including any and all shipping charges I have incurred!!!
Business
Response:
Customer’s Statement of the Problem:Made 2 purchases from Motherhood Maternity. Unhappy with refund/exchange practices and policies by this particular store and corporation in general. I made 2 purchases from Motherhood Maternity. The first purchase I made in store and paid cash for my item. I went to the store last night 8.25.14 to return my item with tags attached and original purchase receipt. I was told that I couldn't recieve my cash back for my item because they needed to retain a $300 cash balance in their register at all times. The options I was given was to come back at a later time to see if they had enough money in their register at that time to honor my refund, store credit/exchange, or be mailed a paper check. I am 2 weeks away from my due date. I should not have to come back to the store repeatedly to try and make a return nor should I have to wait 2 weeks for a paper check to be mailed to me when I paid cash!!! Nor do I want to exchange or purchase anything else from this store after this poor customer service experience....In regards to my other purchase. It was an internet purchase in which I also tried to return at the store the same evening. Upon purchasing I didnt realize that you couldn't return an internet purchase at a store in order to recieve a refund. Their policy is you have to mail it back to them at your expense in order to recieve a full refund minus any shipping charges...I paid 15.99 for this purchase plus tax and $16.00 in shipping already for a total of $34.15...I shouldnt have to pay for shipping again to get a refund. I was also told I could exchange this item in store. The practices they have in place are designed to hold your money hostage and make it as difficult as possible to get your money back to where you get so frustrated you just say forget it. This is horrible customer service. I feel as if someone is playing a joke on me. I dont understand how anyone can thing these practices are logical. If I weren't so mad it would be funny to think that this is actually considered acceptable by their company. I called the customer service # ###-###-#### last evening only for a gentlemen to put me on hold to tell me someone would call me back in 90 minutes. To my knowledge no one called back. I called the corportate offices of Destination Maternity today 8/26/14 @ ###-###-#### only to get a receptionist...I asked to speak with someone in the corporate office regarding a complaint I had and she told me I had to speak with customer service. I explained I spoke with customer service last night and they did nothing to help me. She advised she couldn't transfer me to someone in corporate and advised again I would have to speak with customer service. I hung up on her. I want this resolved properly just as any other consumer would.
Regarding the customer's in store purchase, on her receipt the following is stated:
In Store Purchase Return Policy:
Merchandise purchased in our stores, which is unworn, unopened, and undamaged with the original receipt and tags attached may be exchanged for merchandise or a store credit, or returned to the store location for a full refund within 30 days of purchase.
'Special Occasion' and 'As Is' tagged merchandise is final sale and may not be returned or exchanged.
Refunds will be issued to the original method of payment used, or by store credit or corporate mail check. The refund type will depend on the original payment method used.
Also, on her receipt the following is stated: Cash refunds are subject to the availability of register funds. If register funds are insufficient, a check will be issued from our corporate office and will typically mailed within 14 calendar days.
Based upon the time that the customer states she returned to the store, we routinely make a night deposit and we normally would not comment on the amount of money we would carry in a store at any given time due to security reasons. So the option of either returning or receiving a corporate check in the mail within the timeframe stated on both the receipt and displayed at the register location for all to review prior to any purchases is something that may not have been possible. Being offered the corporate check was the best option based upon the customer not wanting to go back to the store.
Our Online return policy is agreed upon by all online users when they make a purchase, this is displayed on the website and is explained in detail what is allowed and what is the customers responsibility. The policy reads as follows:
Internet & Phone Order Return Policy:
You now have two options for how to Return OR Exchange your Internet order.
Option 1: Return or Exchange at a Store:
You may Return or Exchange Internet or Phone Orders at any Destination Maternity store location within 45 days of the date of delivery for new merchandise or a Store Credit only.
If you wish to receive a refund to the original payment method used on your order, you must mail in your return. To do this, please refer to the mail in policy below.
Returns or Exchanges at the store must be unworn, undamaged, and have original ticketing attached.
Special occasion merchandise is considered FINAL SALE and cannot be returned or exchanged at a store location, please return via the mail in method.
There are no original payment refunds on Internet orders when returning to a store location, please use the mail in method.
You will need to bring your original invoice with you when going to a store to make a return or an exchange OR a copy of your web order information.
Our Canadian stores or Leased Store locations (such as Macys) DO NOT accept Internet orders or exchanges.
Option 2: Return or Exchange by Mail:
A full merchandise refund, excluding shipping charges, will be issued on unworn merchandise within 45 business days.
All returned merchandise must be unmarked with original ticketing & tags attached.
Hosiery, lingerie, and swimwear may be returned when unworn and in original packaging OR with original ticketing.
We DO NOT accept returns for soiled or washed merchandise.
We do not accept In-Store purchases to be returned via the mail.
All Internet/phone orders returned by mail will receive a refund credit issued to the original form of payment.
All split payment order purchases made with a gift card and a creditcard will receive refund credit FIRST to the original gift card used for the purchase, then the remainder of the refund will be issued to the creditcard.
It is your responsibility to pay for the shipping of unwanted items back to us.
At the time of this complaint, we have sent her an e-label as an exception to our rule, and upon review with the store it was discovered that they did not have sufficient funds for her in store return, please see notes below:
PER CCL CUST WENT TO STORE TO RETURN STORE PURCHASE ADVISE HER OF NO CASHIN REGISTER SENT COURTESY E-LABEL FOR ORDER [redacted] TRK[redacted] 08/27/14
ONCE WE RECEIVE THESE ITEMS, THE REFUNDS WILL BE MADE ACCORDINGLY- THE ONLINE RETURN WILL BE CREDITED TO THE METHOD OF PAYMENT AT THE TIME OF THE ONLINE ORDER AND THE STORE RETURN WILL BE MADE VIA A PAPER CHECK. ONCE AGAIN THIS IS AN EXCEPTION TO OUR DISPLAYED RULES AND OUR RETURN POLICY AS STATED ON OUR WEBSITE THAT SHE AGREED TO WHEN UTILIZING THE SITE..
SINCERLY,
MICHAEL *. S[redacted]
DESTINATION MATERNITY CORP.
Review: I placed an order online on 4/21/2013 with Motherhood Maternity, order number [redacted]. The order was paid for and I selected general ground shipping. I allowed the adequate amount of time for the package to be delivered, however it was not. I called Customer Service and was told that the address provided was "undeliverable" by the post office. This information is untrue as I have ordered from Destination Maternity prior to this and the goods were delivered, additionally I have an account set up with Destination Maternity so the shipping and payment information are already in the system. In any case, I was directed to call USPS. I contacted USPS and was told that the package is being sent back to Motherhood by error. I then contacted Motherhood Maternity Customer Service to come to a resolve to have the package shipped back to me. The customer service representative that I spoke with was extremely rude, unhelpful, and unprofessional. She stated to me that the package does show that USPS is sending it back, but it will go to "returns" and I cannot have it. She also stated that the two dresses that I ordered are not in inventory, therefore they cannot be reordered, so she just needs to refund me. I explained that I purchased the dresses for a reason and I don't want my money back, I just want the order I placed and to please just send the package back to me via UPS and that would be fine. She said that there is no way to send the package back to me. I asked to speak with the department that handles "returns", the customer service representative said they do not take calls. I asked to speak with her manager, she stated that there is no manager on the evening shift and she would have someone call me the following morning. I have yet to receive this call. This is completely ridiculous. As I'm sure any business owner would agree, if there is an error on the sellers behalf and a consumer is not wanting their money back, but simply wanting the product they ordered and paid for (especially now since it is unavaliable)...get the product to the consumer.Desired Settlement: I would like the package that I purchased from Motherhood maternity retrieved and overnighted to me via UPS.
Business
Response:
Revdex.com
Review: I purchased 3 cases of [redacted]! from the [redacted], TN Motherhood Maternity store in October (I still have the receipt). And as I have worked through the cases I have tasted 6 defective [redacted]! products purchased at this store. I was informed by a store representative there had been a recall because some of the products were defective. Subsequently, I contacted the store and asked to replace the 6 defective [redacted]! I received since the store is aware of the problem. I was told no. I then contacted Customer Service and again I was told no. I purchased the product from Motherhood and they are not standing behind the product they sold me.Desired Settlement: I would like a replacement of the 6 defective [redacted]! products I received.
Business
Response:
Unfortunately the product that the customer would like us to replace is not currently being carried by Destination Maternity, we do not manufacture this product but carry it as a vendor. Recently there has been some quality issues with the product and we cannot say when the product will be available thru our company at this time. It was never stated if the customer returned the product in question, if they had- did they receive a refund? If they have received they refund we'll consider this matter handled, if not please have her contact us.
Thank You,
Destination Maternity Corporation.
Review: Unwanted catalog!!Destination Maternity keeps sending me catalogs despite the fact that I have requested to be removed from the mailing list. THIS IS THE THIRD REQUEST I HAVE MADE!!!Three phone calls were made on October 25, 2013The manager on duty, [redacted], informed me that my address does not appear in her computer and that it would take several months to be removed from the mailing distribution list.I called another store called [redacted] which advertised in the catalog and was told that [redacted] is the parent company of Destination Maternity. When I called that phone number which was ###-###-####, I was told that [redacted] is NOT the parent company of Destination Maternity.I called the store again and [redacted] informed me that I should e-mail the District Manager, who is [redacted]. This is aggravating! Consumers such as myself have EVERY RIGHT to have their privacy respected!!!Desired Settlement: 2 CONDITIONS MUST BE MET IN ORDER TO HAVE THIS MATTER RESOLVED:1) If I receive a letter in the mail stating that my wishes to be removed from the mailing list has been honored and that I WILL NO LONGER RECEIVE ANY CATALOGS OR OTHER MAIL FROM [redacted] AND ANY OF ITS AFFIILIATED COMPANIES, I will be satisfied.2) A phone call from the District Manager of the store MUST call me or else I will report this matter to the FEDERAL TRADE COMMISSION!!!
Business
Response:
Review: I purchased 3 pairs of pants online. They had a buy 2 get 1 free deal. I paid over $300 for the 3 pairs of pants. One of the pairs of pants shipped from a store and the other 2 shipped from their warehouse. I had the pants for about 2 1/2 months. During that time the pair that shipped from the store started to ahow significant wear. They were coming apart at the seams and I could even see through where the seams were. I continued to wear them but then I noticed a whole in the crotch. Not in the seam but in the actual fabric. I have purchased several pairs of pants and I had never seen such terrible quality especially for a pair that was so expensive. I'm not sure if they were worn before since they were shipped from a store or what. When I called customer service they kept reciting their return policy. I did not wish to return these pants but to get another pair of the same pants and send these ones back. I asked to speak to a manager and she said she would file a complaint and one would call me back within 24 hours. I received a call back 2 days later. I missed the call. The man Fred left a message saying they would give me an exchange or store credit as a one time courteousy. I was very happy to hear that. When I called him back he did not answer so I left a message. I continued to call him and he never answered even though he said he would be in the office until 5. He said on the message he noted my account and that I could call customer service directly if I could not get a hold of him. When I called customer service I told them I wanted to exchange the pants for the exact same pair. The man said they did not have them in the warehouse. I said I would go with a size up since they had them for sale in a size 29 online. He said they did not have a size 29 either. I was very upset as all I wanted was the same pair of pants I had just purchased 2 1/2 months earlier. He said all he could do was have Fred call me back on Monday. This was on Saturday. I had been dealing with this for days and spent hours on the phone. In the meantime I am unable to wear the pants I purchased. I expected them to at least last throughout my pregnancy. I have 3 months of being pregnant left and I feel that this is all wasted time in which to be wearing the pants I purchased. Since I was able to order the pants online in a size 29 but they somehow were unable to exchange them directly I decided to go ahead and order the 29's. I am waiting for Fred's return call on Monda. I just feel very wronged by this company that they are unable to exchange my pants for me when they were so defective and of such poor quality. I in turn am having to spend more money to get the pants that I want. I had only washed the pants maybe 5-6 times in the 2 1/2 months of owning them and I feel that for pants that cost $160 they should have lasted much longer. I feel like the company could have exchanged my pants for the size 29's but they would not do so.Desired Settlement: I was hoping to just exchange my pants for the same pair but since they were unable to do that I ended up ordering another pair. Now at this point I just want to get my money back since I do not want store credit because I do not wish to wver purchase anything from this company again.
Business
Response:
Customer has been refunded for this item on 7/11, see below:
Merchandise refund -159.99Shipping refund 0.00Sales tax refund -12.00Restocking charge 0.00 ========TOTAL -171.99
Review: On 4/22/2013 I received charges to my account from this store, for the amount of $20.00.Having not shopped there is quite some time, these charges are quite questionable. According to [redacted], people have noticed similar charges to their accounts, all originating from this Motherhood store. According to several reports, Motherhood has monthly sales quotas placed on their sales staff. When these quotas have not been met, the sales staff collects previous account information and begins billing previous clients. This is not acceptable.Desired Settlement: DesiredSettlementID: Replacement
I would like my money returned, along with a letter of apology for this inconvenience. I would also like to have all of my information expunged from the Motherhood database. I will no longer be a client, nor do I wish continued solicitation from Motherhood, or any of its affiliates.
Business
Response:
April 26, 2013
Review: My parents bought me clothes. They didn't fit. So, that same day, I went to the store, and tried to return/exchange for clothes that fit. I had the receipt with me. The staff said to me they couldn't process any returns, because it was purchased at [redacted] mall, and we had to go back there to return, same store, different mall. They said they could only do an even exchange. I told them that I had the receipt, and I read the return policy to them. Still they refused. So I asked for a managers number politely, 5 times at least, and never got it. They said there manager was in church, and wouldn't pick up, and wouldn't pick up for my call. They never tried to call anyone. They wouldn't even give me a customer service number, after asking multiple times for it.
I called [redacted] mall store, and spoke to a staff member about problem, and put her on speaker phone, so the [redacted] staff could hear. I asked [redacted] staff to walk them through the return process. On my phone! The staff at [redacted] grudgenly argued and kept saying they couldn't do the return/exchange. I continued to ask for a managers number, with no response from the 2 women staffing [redacted] motherhood.
While standing at the register, I looked up online the cust service number, and they said they couldn't do anything, bc they deal only with online orders. So I continued to ask the cust service person for someone's/anyone's number, a GM, or manager. She originally said she didn't know the info, but then she took my number, and said someone would contact me in 3-5 days.
I will never shop or endorse this store or brand. Even the things that fit me, that my parents purchased, I Will return.
This was one of the most unlawfull experiences I have been subject to. My receipt was with me, tags on the clothes, and purchased that day! And the staff refused to return my items. The policy is clearly stated on the receipt.
Worst of all, I have a small child at home, and the 2 hrs I spent out of my house, trying to get clothes that fit me, was a complete waste of time. I had to get a babysitter just to come to the store! I can't drive all of the way to [redacted], I don't have that capability. Because, I ended up standing at the register for an hour, and still left without the clothes that fit me, I am horribly upset. Now only to have to return to the store, and hire a babysitter again, to return/exchange, when it should have been handled correctly the first time.
I don't have the time, or money to play these games. What the staff did tonight was unlawfull. The return policy is clearly written on the receipt. And nothing was wrong with the clothing, my parents just purchased earlier In The day.
Horrible staff and poor cust service.Desired Settlement: I have waisted so much of my time, and energy on this. I want some kind of compensation for my harassment in the store, and unlawful consumer rights violation. A return is expected, and I still need pregnancy clothing. But I am truly discussed with this, and my time waisted. I have never been treated like this in my life, and I've worked in high end retail establishments.
Business
Response:
The District Manager called and spoke to the customer and investigated the issue. The purchase was made at [redacted], and same day they went to [redacted] store to return. The store was unable to do so because the register was unable to do the transaction. That location has had issues regarding refunds from other locations, this is currently being looked at to resolve. The staff kept explaining to the customer that they wanted to do the return, but it is not allowing them to do it. The customer did call the original store who said they could do the refund because the initial purchase was made at that location, according to the staff this infuriated the customer even more. The store team did all they could in my opinion.
After investigating, the district manager called the customer back and explained the technical issues, and apologized. She thanked him very much in getting back with her, and though it inconvenienced her and her parents, she understood. The parents have since made the return.
Review: I placed an online order 7/2/2014 around 8:30am, using www.motherhood.com. There where several items advertised on sale for $6.99, and some where marked 50% original price. I decided to place and order based on the sale prices advertised. My account was charged, and order confirmation was sent out. At 4:30pm I received a voicemail from motherhood, stating the order I placed was going to be canceled, due to a pricing error. If I wished to keep the order I would need to pay full price and they would give me 20% for the mistake, plus free shipping.
How can a company advertise a price online and then try to change it after checkout. I'm not showing anything in their terms and conditions that say they can change the price after order confirmation are sent it. It seems like false advertisingDesired Settlement: I would like the company to honor the price that was on my invoice that I paid, and ship my items to me.
Business
Response:
Revdex.com
Review: I've exchanged so many emails and phone calls over 2 months with A Pea in the Pod regarding the refund they're supposed to give. Most importantly, the customer service never answered and the answering machine picked up every time and asked me to leave a name and phone number. I've left my information over 10 times, NOBODY called me back. So email was the only way to communicate. Finally, one of the representative emailed me saying their supervisor's going to contact me by phone. I was happy to hear, however, once again, nobody contacted me. I was already very frustrated and disappointed at their customer service. It shouldn't be this hard to get my money back since I've returned everything and they never gave me money back. I don't understand. I've exchanged over 30 emails but all the representatives I've talked were just repeating the same thing!!! They completely ignored what I said and didn't try to listen.
Basically, I've returned a total of 8 items and they only gave money back for 6 items. They haven't sent me the refund of $52.10.
The problem here is that same numbers are repeating that are $52.10, $29.77 and $22.33.
I returned ONE item which was $52.10; item# [redacted]. So it would make everything so much easier if they gave me $52.10. HOWEVER, they split in $29.77 and $22.33 processed as of 5/17/13. I don't know why so the problem started from here because it may look like they refunded two different items. And then I've returned 2 items which total was $148.86, however, they only refunded partially $126.53. And it's impossible to get only partially refunded because $148.86 is from order #[redacted]; item #[redacted] AND #[redacted] which is each $74.43. So where's missing $22.33. This was my question all along but they claimed to gave me $22.33 already on 5/17/13. They are two different transactions.
Next, I had also returned the item # [redacted] total of $29.77. Tracking # [redacted]. It says it was processed on May 22nd. So since they didn't receive this return until the 22nd of May, they couldn't have refunded me on the 17th of May. They are also two different transactions, however, they saw this same numbers repeating and they thought they had refunded me.
I was extremely frustrated the fact that they wouldn't look into more carefully and repeated same emails over and over. I wasted so many days about this and still haven't received my refund. Nothing has resolved since the last time I emailed them on 6/21/13. I waited and didn't hear from any one from A Pea in the Pod.Desired Settlement: I want my $52.10.
Business
Response:
We have sent her the refund requested, no one at the customer service dept can recall this situation and any contacts focused around this refund cannot be found due to the timeframe. Had it been brought to our attention it would have been refunded immediately as the records do show she did not receive her requested refund. Last contact was June 2013? No call or email was sent requesting that the manager of the dept contact this customer. Had that request been made it would have resulted in the same outcome- the refund. The refund could take up to 4 weeks to be received. If they do not receive it in that time frame they should call and ask for the manager of the dept.
Thank You,
Customer Service Manager.
Review: On 04/07/14, my husband went to this store and purchased for me two jeans. On 05/04, I went to the store to either exchange or refund one of the jeans. It had the tags attached to it and I had the receipt. I was denied to exchange or return the jeans because the workers claimed that the jeans were already worn. I told them that of course they were worn since I tried them on. They kept arguing that they were used and I kept telling them that I did use them when I tried them on and had them unfolded in the bag for almost a month so it is obvious that unfolded clothing are going to be all wrinkled. They were not even professional at handling this situation. One of the workers was giving me an attitude. They obviously do not know how to work with their customers and appreciate that it is us customers that have them on business.Desired Settlement: I will like to have my refund since I did not like the jeans they sell and I did my part in order to get a refund. Jeans had tags attached to it, I had my receipt, and went to the store for a return within the time frame they have in their policy.
Business
Response:
We have sent the customer a free return label via their email. Once we receive their item we will generate a company check for the amount requested. I have made the store operations team aware of this issue and that the customer did in fact return to the store within the proper timeframe. However I am not able to review the item in question and whether or not it was worn beyond a typical trying them on for fix timeframe. But we will accept the customer's statement that they were worn just for sizing. We offer our apology for this and will direct the store personal to be careful in the future when situations such as this occurs.
Thank You,
Customer Service Manager
Destination Maternity Corp.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Review: I used PODS for moving. Unfortunately they have way over billed me. They have also added a protection plan that I DID NOT authorize. They tried to withdraw on 06/10/13 4284.84 at 1121am, 06/11/13 4284.84 at 1118 am, 06/12/13 4284.84 at 1114am, 06/13/13 4284.84 1115am, 06/13/13 1000.00 at 1215 am, 06/13/13 1000.00 at 325pm, 06/15/13 2890.06 at 1118pm, 06/16/13 2890.06 at 1114 am, 06/17/13 2890.06 at 1122pm, 06/18/13 3091.20 at 1118am, 06/149/13 3091.20 at 1204 pm, 06/20/163 3091.20 at 1117am. My bank finally shut my debit card off for fraud. These charges where never authorized by me. They have over billed me each month my bill should have been 139.99 but each month they billed me 201.14, and 1 month on 09/18/12 they took 536.22 out of my account. They where never authorized to take any money out of my account for I was paying my bill each month until I found they were over billing me. Now they are trying to tell me I owe 3792.69, .which I do not.Desired Settlement: I think they should give me my belongings, because I have already paid for them by them over billing me each month.
Business
Response:
We are a Maternity Clothing company and do not provide PODs for moving, I believe this was sent to us in error.
Destination Maternity Corporation
Review: Two months ago I purchased some clothing at the Motherhood Maternity outlet in [redacted], Oregon. The sales clerk offered a free (no obligation) trial offer of 1 Parents Magazine. After the first magazine, she told me I would receive a letter from the magazine with an offer to subscribe. I received my trial magazine and decided it wasn't something I was interested in committing too, however, I never received a letter regarding a subscription. Today, I looked at my bank account and noticed a strange charge of $20.00 taken out on May 6, 2013. This charge was made out to "Motherhood-Parenting". I immediately began searching the internet to verify my suspicions of a scam. Sure enough, a LOT of people have blogs concerning this exact issue. I was interested to read about all of the other individuals that have faced the exact issue I am now facing. People buy items from Motherhood Maternity, using their debit/credit card (which is VERY common nowadays) and would be billed for a subscription to Parents Magazine a month or two later, without their authorization. Motherhood Maternity and Parents Magazine need to be stopped! This is a very sneaky scam and I for one want my $20.00 BACK!! I NEVER authorized this $20.00 to be removed from my bank account and can't believe that Motherhood Maternity is allowed to save credit card information to use at a later date/time at their discretion. What a violation of my rights!I am absolutely disgusted with Motherhood Maternity and Parents Magazine and I will be sure to spread the word about this ridiculous scam they've conspired!! I will never again shop at this store and will make sure nobody I know does either! Both businesses should be SHUT DOWN for such an immoral business practice!SHAME on both businesses...if you can even call them businesses, more like predators that should be removed from public view!!Desired Settlement: DesiredSettlementID: Refund
I demand a full refund of my stolen money! I NEVER authorized Motherhood-Parenting to take ANY money out of my bank account and I want it back. $20.00.
Business
Response:
The procedure this trial is as stated below:
Once a customer completes their transaction the cashier asks the customer if they want to have a trial for the Parenting Magazine, if the customer states yes, then the trial is started. Also it is explained that after the initial 60 day trial the magazine will turn into a normal subscription and they will be billed the $20.00 cost. On the receipt it is also stated that if they do not want to continue the subscription that they should call the number and cancel this prior to the auto renewal. Based upon the complaint either the instructions regarding the magazine subscription was not understood or the notification of how it operates was not stated properly. We have notified the magazine company to refund the subscription fee and to remove the customer from future magazine. We also have advised our store representatives to make sure the customers are fully aware of how the free trial works and how to discontinue it if they select not to continue beyond the free trial period.
Consumer
Response:
From: Revdex.com of Metro DC and Eastern PA <[email protected]>
Date: Sat, Aug 3, 2013 at 11:45 AM
Subject: Fwd: Complaint # [redacted]
To: [redacted] <[redacted]>
---------- Forwarded message ----------
From: [redacted] <[redacted]>
Date: Fri, Aug 2, 2013 at 1:05 PM
Subject: Complaint # [redacted]
To: [email protected]
Hello,
I filed a complaint ([redacted]) back in May. The company I filed a complaint against refunded my money recently, so I wanted to make sure that this was known by the Revdex.com. Today I received an email from the Revdex.com saying that this was being transferred to a different branch and wanted to be sure they knew that this has been resolved also. (Not sure why it took 2&1/2 months for the Revdex.com to realize this was through a different branch). There was nowhere on the branch's website to contact anyone to inform them of the resolution, so hopefully this is the correct area and if not it can be forwarded appropriately.
Thank you so much for all of your help.
Review: My order was initially placed in the beginning of July. Upon receipt of several shirts, I washed one according to instructions (on cold separately due to a dye issue) and then combined it with the rest of my order. It stained two of the other shirts. I was unable to get the dye stains out. I called customer service and they advised that I could send the three items back, select an alternate for the shirt that leaked dye all over the other two, and that they would replace the two shirts that had stains on them as they were stained to the point they were not wearable.
A week passed, so I emailed customer service to see where my replacement shirts were. I was advised at that time returns generally take 2-3 weeks to process, which seems to me to be very excessive. I spoke with [redacted], who was able to locate my return and have it processed. Shortly thereafter, I was notified by email that ONE of the replacement items was going to be sent out. I had requested three items total, one replacement of a different style due to dye damage, and the other two as an even exchange due to they had stains all over them from the first shirt. I called back to customer service and [redacted] was able to locate the two shirts that were supposed to be sent to me as an even exchange in addition to the replacement item. Supposedly the "returns department" was unable to check inventory and verify the item's availability. ??
I received the shirts today. One of the shirts sent back to me as an even exchange WAS THE SAME DAMAGED SHIRT that I returned. When I called customer service to ask what they were going to do for me, [redacted] was unable to help as the shirt in the size I had initially ordered was out of stock. [redacted] did not verify if the shirt was on back order or if different sizes would work. I was then hung up on. I called back, and asked for a supervisor. At this point of course, I was very angry as this has been 3.5 weeks since I initially placed my order and I have been unable to get all my items that I have paid for.
The agent advised me the supervisors were unavailable. I was not allowed to hold. The manager will call me back within 24 to 48 hours. This is simply unacceptable customer service. A refund of the price of the shirt was not offered. At this point, it has taken MUCH more of my time than it should have. I did three extra loads of laundry and used one whole stain stick. I had to run to the post office for an errand I would have otherwise not had to do. I feel I am owed additional compensation. I would like a replacement shirt and an additional shirt for my trouble instead of a snotty attitude and being disconnected by customer service. The attitudes of the agents I spoke to with the exception of [redacted] has been completely unacceptable and I can't recall ever getting such terrible service. I'm already 5 months pregnant, and I will be wearing maternity clothes for a small amount of time. Delaying getting the product to me for this long, and then sending damaged items that I returned back to Motherhood Maternity shows their agents don't care about their job. Additional training may be needed.Desired Settlement: I want two replacement shirts in exchange for the damaged shirt that was sent back to me. Considering the amount of extra time and stress this has caused me, I don't feel that request is excessive.
Business
Response:
Upon review of the compliant there were areas where additional assistance could have solved this problem. One it should have been a merchandise exchange and not a return/re-order. That is what delayed the customer from getting the replacement items promptly. When we receive the returned item, depending on the specific code entered on the return form would indicates to us if it is merchandise failure or just a simple return, since that form is unable to be verified we cannot speak to that. However we did put into practice that anything being returned/exchanged due to a product failure is to be assigned code **, this will indicate to the Returns dept. that is should be removed from inventory. Since this problem took so long to resolve in addition to the items being shipped currently, we will be sending this customer a $25.00 gift card for her troubles. Lastly, the comment about being hung up on by [redacted], all of our calls are recorded and monitored for QA assurance. I was able to retrieve the call and towards the end of the call I heard both the rep and the customer talking without the other party hearing the conversation. We did some checks and [redacted]'s line was not on mute but based on what was occurring it seemed that both lines were encountering a "mute" issue during their call.
Consumer
Response:
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Review: [redacted]
I am rejecting this response because: I was also charged an additional $24.18 on my credit card that I did not authorize. I do not see a refund at this time, the charge was placed on 7/27/13, supposedly according to [redacted], there is a refund showing on the Destination Maternity side, but I do not have a refund more than a week later. This is unacceptable, the bank would not have taken so long to batch and post a return (I used to work for the bank and know how their processing works).
Regards,
Review: On March 16, 2014 I purchased clothing from Destination Maternity's website due to an advertisement that I had came across. The advertisement was promoted as "Spend $125 and receive $75 back for [redacted].com and $50 in Bump Bucks." It was stated that you would receive the $75 gift certificate once your order had been processed/shipped and in your shipping confirmation email you would also receive your $50 Bump Bucks. The following day I had received the shipping confirmation email that had my $75 [redacted].com and $50 Bump Bucks information. However to my surprise the $50 in Bump Bucks could only be used when you spent another $125 purchase and the $75 [redacted].com could only be used on select few [redacted]s on their website and is more of a coupon than an actual gift certificate. What I mean by this is that when you go to [redacted].com through the email with the information, it takes you to a limited number of [redacted]s that are participating with this advertisement. When selecting the [redacted](s) you are able to click on a few options, the options are "$10 off a $15 purchase, $5 off a $10 purchase" and so on When looking up the rules for this advertisement it is not stated that in order to use the $50 Bump Bucks that you will need to spend another $125, it says "REDEMPTION... Offer is valid at Destination Maternity, [redacted] and [redacted] Maternity stores from 4/2/14 to 4/6/14 during store hours and online at destinationamaternity.com, [redacted].com, [redacted].com and [redacted].ca from 12:01am ET 4/2/14 to 11:59pm ET 4/6/14 on a qualifying purchase amount indicated on your receipt..." No where in this information does it say that you will need to spend another $125 in order to use the Bump Bucks. I do understand it is stated on qualifying purchase, but this information is very limited. In regards to the [redacted].com $75 gift certificate, the rules for this advertisement does not state that when accessing the website you would have a limited number of [redacted]s to choose from, because if you go to [redacted].com not through the website from Destination Maternity (email), there are unlimited number of [redacted]s available to choose from. Also it does not say in the rules that this $75 gift certificate would be more a coupon, spend X and receive X off, thus resulting in you still paying X amount of money to use this. It is made to sound that as a gift certificate you would not need to spend further money, except the tip and such, but not X amount.
After emailing Destination Maternity's customer service, I received an email stating "We apologize that you are experiencing difficultly finding a participating [redacted] in your area using our [redacted].com promotion and are unhappy with the offers.... If you have further questions please feel free to contact us at..." Therefore I did contact the company by phone since not only did they disregard my concern for the Bump Bucks from my initial email, but also did not help to solve my dissatisfaction with this advertisement. Upon talking to a representative from their Customer Service department I explained my dissatisfaction with the offer due to the lack of information from their rules and redepmtion page. The rep took my information and stated this would passed onto management and that I should receive a phone call from the company in twenty-four business hours; this was Friday March 21, 2014. When going through my emails today, Monday March 24, 2014 I found one from Destination Maternity stating "all details and redemption rules are available through the website... these are optional codes and are not mandatory..." Therefore not only did I not receive a call from the company so that we could discuss my dissatisfaction with this promotional advertisement, the lack of information from their rules and redemption page, but that as a customer my voice and concerns have not been heard nor are taken serious.Desired Settlement: My desired outcome from this situation would be that I am issued $50 in Bump Bucks to be used toward any amount of purchase, due to the lack of specification from their initial advertisement and be presented with a $75 gift certificate at my choice of [redacted]; not a coupon or discount as how it is currently being offered. If this request can be made, I would like to have my credit card refunded the full amount and allowed to keep the merchandise due to the misrepresentation of the advertisement and disregard of my concerns as a customer when I have went through what I believe is the right channels to have my voice heard and acknowledged.
Business
Response:
This is a response regarding the customer statement that we were offering gift certificates for our promotion of Bump Bucks and also our Rest.Com promotion. Attached are our website's promotional emails that are sent to all customers, nowhere is there any indication of these being Gift Certificates, also at the bottom of these promotional emails the rules for the promotion are fully explained. Also, below is what is on the attachments:
[redacted].COMOffer is available only at above [redacted] Maternity® location until 3/23/14, while supplies last, and with a purchase of $75 or more. One certificate code per customer per qualifying purchase. Qualifying purchase is determined after discounts and before applicable taxes, fees and shipping charges are added. The following do not count toward total qualifying purchase: gift cards, prior purchases, [redacted] products and charitable donations, applicable taxes and fees, international orders, “Can’t Find Your Size” purchases, [redacted] Magazine subscriptions, and purchases at leased and licensed locations. Offer is subject to change without notice and may not be combined with other coupon offers. Certificates have no cash value. [redacted].com certificates cannot be replaced if lost or stolen. Offer may be void if qualifying purchase is returned or exchanged. This offer may not be reproduced, sold or exchanged. Minimum spend requirements at participating [redacted]s and online retail websites. Limit of one (1) gift certificate per visit to a [redacted]. Other restrictions apply. [redacted].com Customer Service can bereached at [redacted] or ###-###-####.
For our Bump Buck promotion:
[redacted]BUMP BUCKSISSUANCEOffer is valid at [redacted] Maternity® stores until 3/23/14 during store hours and online at [redacted].com and [redacted].ca until 11:59 p.m. ET 3/23/14 on every qualifying purchase of $75. Qualifying purchase is determined after discounts and before taxes, fees and shipping charges are added. The following do not count toward total qualifying purchase: gift cards, prior purchases, [redacted] products and charitable donations, applicable taxes and fees, international orders (other than Canada), “Can’t Find Your Size” purchases, [redacted] Magazine subscriptions, and purchases at leased and licensed locations. Offer is subject to change without notice. Offer may be void if qualifying purchase is returned or exchanged. This offer may not be reproduced, sold or exchanged. Lost or stolen Bump Bucks cannot be replaced. Bump Bucks have no cash value. Offer cannot be combined with employee discount. REDEMPTIONOffer is valid at Destination Maternity®, A Pea in the Pod® and [redacted] Maternity® stores from 4/2/14 to 4/6/14 during store hours and online at destinationmaternity.com, [redacted].com, [redacted].com and [redacted].ca from 12:01 a.m. ET 4/2/14 to 11:59 p.m. ET 4/6/14 on a qualifying purchase amount indicated on your receipt. Limit one offer per qualifying purchase. Qualifying purchase is determined after discounts and before taxes, fees and shipping charges are added. Each offer may only be used once. The following do not count toward total qualifying purchase: gift cards, prior purchases, [redacted] products and charitable donations, applicable taxes and fees, international orders (other than Canada), “Can’t Find Your Size” purchases, [redacted] Magazine subscriptions, and purchases at leased and licensed locations. Offer is subject to change without notice and may not be combined with other coupon offers. Returns will result in a credit of the retail price less the portion of the applicable discount and are subject to the applicable return policy. Offer may be void if qualifying purchase is returned or exchanged. This offer may not be reproduced, sold or exchanged. Lost or stolen Bump Bucks cannot be replaced. Bump Bucks have no cash value. Bump Bucks must be presented and surrendered at time of purchase. Offer cannot be combined with employee discount.
Also, once the customer places an email with us they will receive an email confirmation, (attachment #2) this outlines their order and it advises them of what Bump Buck they have earned and also how to get their CERTIFICATE from Rest.com. Nowhere does it state that these are gift certificates and the rules are totally outlined on our advertisements we send, our confirmation emails and such.
As far as the customer compliant regarding the Rest.com locations that participate, not all [redacted]s choose to participate, we cannot control what locations agree to this offer and those that the customer may want to participate. The signup of the [redacted]s are totally up to the ownership of those locations.
Thank You,
Customer Service Mgr.