The finance charges added was our mistakeThe intent was to add interest from the time all customer concerns were addressedWe do not expect the customer to pay the finance charges.This was an insurance claimWe had some scheduling problems and rainy weather early in the year aggravated that
There has been a lot of discussion with the customer and a site visit with all parties present to resolve the issues.The customer had a cap on coverage and the insurance company would not pay to replace the entire structureEven at that, many items were upgradedThe customer has better windows, better door, better roof structure, better electrical and lighting.Joints in the block were repaired and all areas sealedThere is a slight bow in the roof that was unavoidable due to the settling of the block structure over the doorway.The insurance company paid the customer and the customer told me she would pay us when all items were resolvedIf the customer feels that $is payment for her pain, PuroClean is agreeable to let this go to put the matter to rest
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
The finance charges added was our mistakeThe intent was to add interest from the time all customer concerns were addressedWe do not expect the customer to pay the finance charges.This was an insurance claimWe had some scheduling problems and rainy weather early in the year aggravated that
There has been a lot of discussion with the customer and a site visit with all parties present to resolve the issues.The customer had a cap on coverage and the insurance company would not pay to replace the entire structureEven at that, many items were upgradedThe customer has better windows, better door, better roof structure, better electrical and lighting.Joints in the block were repaired and all areas sealedThere is a slight bow in the roof that was unavoidable due to the settling of the block structure over the doorway.The insurance company paid the customer and the customer told me she would pay us when all items were resolvedIf the customer feels that $is payment for her pain, PuroClean is agreeable to let this go to put the matter to rest
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]