DeSimone Auto Center City

I received all the documents provide. please be advise that the services promised where to be...

handled at our facilities at no actual cash value. Customer cannot go else where for the services and get reimbursed. I will how ever reimburse her for this last inspection that she took care of at [redacted], but moving forward these are services that we will honor internally and not participate in third party. thanks in advanceElvin C[redacted]General ManagerKia on the BLVD

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted], I do not see the message from Bob- but please fee free to bring me all of that information and I will gladly refund your money.  Elvin C[redacted]General Manager Kia on the BLVD###-###-####

There were miscues from prior managers that are no longer with us. Once it was brought to my attention it was handle and expedited. She has been solved.Elvin C[redacted]General Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I WILL GIVE THIS FILE TO GENE D[redacted] TO HANDLE & DISCUSS

please dont close the file yet--bob b[redacted] has left the company & we are unaware of this complaint as he was handling. I am forwarding this complaint to gene d[redacted] the owner