Designer Audiovideo Reviews (4)
View Photos
Designer Audiovideo Rating
Description: AUDIO-VISUAL EQUIPMENT-SUPPLIES & PARTS
Address: unknown, Mattituck, New York, United States, 11952
Phone: |
Show more...
|
Web: |
|
Add contact information for Designer Audiovideo
Add new contacts
ADVERTISEMENT
Review completed by: Ashley Lynne Smith
Email: [email protected]
December 4, 2023
__________________________________________
Product Review and Support Desk Contact and Help Information:
[email protected]
Model # AAPKFL100123973
ONN HOT PICK MINI SPEAKER PRODUCT REVIEW/purchased at WALMART COM, Central, SC, Black Friday Deals, 2023.
[email protected]
1-833-516-2630
Mon-Fri 7am-9pm CST / except major holidays
Review: I order psb speakers from this company. They were not a authorized dealer so I decided to cancel my order. This company refused to cancel my order over the phone. I was told I had email them stating I wanted to cancel my order, I did so and they sent me out a cancelation form. I filled out the form as they asked and sent it back to them. They said they emailed me back that they never recieved the back page were I sign that I want it canceled. So they went forward and shipped the item. I contacted them saying that I sent all the necessary forms back to them. They said the product was shipped already that I would be charge a 25% restocking fee and shipping both ways. Since they shipped the product my bank would not hold the charge and as soon as the charge went through they contacted [redacted] and rerouted the shipment back to themselves. So they recieved full payment and there product back. They went on to email me saying they had the cancelation form signed by me so they had the necessary rerouted the shipment back to themselves, by saying this to me via email they are admitting they had the required forms to cancel this. That was there reason for not canceling this order, they claimed they never had them.
To sum this up- They acted as if they never had the proper forms to cancel the order so they could ship it out and get a tracking number to charge my card and as soon as they got there money the rerouted the shipment back to themselves so at a minimium they could charge me shipping and restocking fees!Desired Settlement: Full Refund!
Consumer
Response:
At this time, my complaint, ID [redacted] regarding Designer Audiovideo has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]