Desert Valley Towing

We have received the above complaint and reviewed the file in its entiretyMs [redacted] purchased a Ford Mustang through a lien saleThese vehicles are sold as is with no warrantiesAll customers are made aware of this and are required to sign documentation stating they understand this informationWe do not provide mechanics to fix vehicles and/or provide diagnostics on vehiclesCustomers are welcomed to inspect the vehicles prior to purchase but all sales are finalShould you have any questions or need any further information, please contact me

We have received the above complaint and reviewed the file in its entiretyMs***’s vehicle was impounded by the California Highway PatrolMs*** failed to oblige by the requirements to pick up her vehicle within the lien waiting periodTherefore, the vehicle was legally retained by our
CompanyMs*** attempted to file a complaint with the California Highway Patrol and was unsuccessful, proving that we had abided by the rules and regulations set forth to us not only by that agency but by the Department of Motor Vehicles as wellOur staff has gone above and beyond the requirements set forth upon us to resolve this issue amicably with Ms*** however have been unsuccessful Should you have any questions or need any further information, please contact me