Dermatology Associates

Spoke with business and they stated that it was their fault with submitting the bill to the insurance company under physician asstinstead of dr They stated that they pulled it from collection agency and off of credit report Will close as resolved

Spoke with business and they stated that it was their fault with submitting the bill to the insurance company under physician asst. instead of dr.  They stated that they pulled it from collection agency and off of credit report.  Will close as resolved.

The patient called our office on Friday, September 18th. She left a message for the office manager to call her back. On Monday, September 21st I returned her call. She did not answer so I left her a message. I called her home on September 23rd and again she did not answer and again I left her a...

message. I called her cell phone on September 29 and October 2nd both times her messages were full and I was unable to leave a message. I am the office manager. I care about my position and my patients. I would never not call a patient back. I have worked here over twenty years. We have over 100,000 patients and have never had a patient complaint to the Revdex.com or to [redacted], which is our largest insurer. The patient also states that she called and spoke to billing monthly. This too is not true. Billing always puts the date of phone calls in the computer and it is noted that she called on three occasions in the past years. Each time she requested copies of statements and changed addresses of where to send statements. As far as the payments being credited to the wrong patient, she did not put the account number or name on the check and did not enclose the statement. Our billing department works hard at what they do. She had bills that she did not pay. She was given the opportunity to use a payment plan. We have many patients who owe as little as $50 dollars or as much as $3000 on a payment plan. Some pay as little as $10 a month. She never paid. She was sent to a collection agency after a year of non payment. This was for her own bill not her children’s bill. We would never deny a patient an appointment for financial hardship