DermActiv LLC

Complaint ID: [redacted] Customer Name: [redacted] To whom it may concern, I would like to preface by stating that the customer has been issued refunds for the products that they orderedThe customer has been issued a refund of $(Celluxe product cost) for the charge on 03-08-2015, as of 04-21-The customer has been refunded $(DermActiv product cost) for the charge on 03-08-2015, as of 04-21-Please allow — business days for the customer to receive these refundsOn 02-22-2015, two orders were placed; one for our Celluxe and one for our DermActiv skin care treatment to try for a 14-day trial period paying only $(Celluxe) and $(DermActiv) for shipping and handlingIf a customer feels that days is not enough time to try the product(s) they are urged to contact us via email or phone to obtain an extensionIf we are not contacted prior to the end of the trial(s), then once their trial expires, they will be billed for the product(s) of which they have receivedAll of which is covered on our order pages, our website and within our terms and conditionsSince no contact was made prior to the end of the trial periods, the customer was billed for what they have receivedWe apologize for any inconvenience that this matter may have caused the customerAgain, the customer has been issued refunds for the products that they orderedThe customer has been issued a refund of $(Celluxe product cost) for the charge on 03-08-2015, as of 04-21-The customer has been refunded $(DermActiv product cost) for the charge on 03-08-2015, as of 0/1-21-Please allow — business days for the customer to receive these refundsShould you have any other questions or concerns, please feel free to reply to this responseThank youRegards, Celluxe and DermActiv Support

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
Terry Hamilton

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*** *** * *** *** *** RE: Comments/Notes Thank you, *** *** Accounts Recovery Specialist Direct Email: *** Disputes/Chargeback Email: [email protected] Skype: *** Hours of Operation: Monday - Friday 9AM - 4PM US EST 2/9/2015 9:16 AM FROM: 8646423705 TO: 9702211239 P. Complaint ID: *** Date: 02-09- Customer Name: *** *** *** To whom it may concern, I would like to preface by stating that the customer has been issued a refund for the product that they orderedThe customer has been issued a refund of $(DermActiv product cost) for the charge on 01-15-2015, as of 02-09-Please allow -business days for the customer to receive this refundOn 01-01-2015, an order was placed for our DermActiv skin care to try for a 14-day trial period paying only $for shipping and handlingIf a customer feels that days is not enough time to try the product(s) they are urged to contact us via email or phone to obtain an extensionIf we are not contacted prior to the end of the trial(s), then once their trial expires, they will be billed for the product(s) of which they have receivedAll of which is covered on our order pages, our website and within our terms and conditionsSince no contact was made prior to the end of the trial period, the customer was billed for what they have receivedWe apologize for any inconvenience that this matter may have caused the customerAgain, the customer has been issued a refund for the product that they orderedThe customer has been issued a refund of $(DermActiv product cost) for the charge on 01-15-2015, as of 02-09-Please allow - business days for the customer to receive this refundShould you have any other questions or concerns, please feel free to reply to this responseThank you Regards, DermActiv Support

Complaint ID: [redacted] Customer Name: [redacted] To whom it may concern, I would like to preface by stating that the customer has been issued 2 refunds for the products that they ordered. The customer has been issued a refund of $86.69 (Celluxe product cost) for the charge on...

03-08-2015, as of 04-21-2015. The customer has been refunded $87.63 (DermActiv product cost) for the charge on 03-08-2015, as of 04-21-2015. Please allow 2 — 10 business days for the customer to receive these refunds. On 02-22-2015, two orders were placed; one for our Celluxe and one for our DermActiv skin care treatment to try for a 14-day trial period paying only $3.95 (Celluxe) and $4.97 (DermActiv) for shipping and handling. If a customer feels that 14 days is not enough time to try the product(s) they are urged to contact us via email or phone to obtain an extension. If we are not contacted prior to the end of the trial(s), then once their trial expires, they will be billed for the product(s) of which they have received. All of which is covered on our order pages, our website and within our terms and conditions. Since no contact was made prior to the end of the trial periods, the customer was billed for what they have received. We apologize for any inconvenience that this matter may have caused the customer. Again, the customer has been issued 2 refunds for the products that they ordered. The customer has been issued a refund of $86.69 (Celluxe product cost) for the charge on 03-08-2015, as of 04-21-2015. The customer has been refunded $87.63 (DermActiv product cost) for the charge on 03-08-2015, as of 0/1-21-2015. Please allow 2 — 10 business days for the customer to receive these refunds. Should you have any other questions or concerns, please feel free to reply to this response. Thank you. Regards, Celluxe and DermActiv Support