Dependable Appliance Service

Revdex.com and [redacted].....first , yes you were scheduled for 3/** and were notified of the cancellation as you requested an after 4 on any day...priblem is that in your area we are there earlier, so to give you after 4 it would need to be on a friday as the tech comes back to the office as it is...

payday to pick up his check.now the two # s we have for you , one ends in [redacted], the other 6381...now if you had requested to us that you needed an after because thats when your wife gets in , how is it she took time off , just wondering....next , you called our office over this past weekend when our office is closed..we did return your call at 11:31 am this morning 3/**/17....before this complaint was issued..you did not check nor did any one tell you that we most certainly did return your call.I do understand the frustration when buying a new product and that product not working , especially on the same day as you purchased it...but, the consumer needs to be flexible when scheduling as the tech has 10-12 calls that day and is easier for us to give you a time frame and have someone there rather than you give us a time frame and have to re cordinate 11 other people....its all logistics...we try to adhere the best we can ........please let the office know as the call is on hold at this point......thanks steve

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
This resolution is acceptable IF they call me like it says in their response. So far, no phone call.

** and [redacted].......I just wish that customers like yourself who will find the time to go onto sites like thee Revdex.com and yelp to complain about the company thats trying to assist you would contact the mfg or the store they purchased from to vent that anger and to give them a bad review....WE ARE...

TRYING TO HELP YOU AND EVERY ONE OF OUR OTHER CUSTOMERS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BUT.....OUR HANDS ARE TIED WHEN WE NEED AUTHO AND NEED THE PART, WHICH LG WE CAN ONLY ORDER PARTS DIRECTLY THRU LG, SO MY ADVICE TO YOU IS TO TAKE THE LIKE YOU DID HERE AND FIND THE CORRECT PHONE # OF LG AND GIVE THEM A CALL AND IF THAT DOESNT WORK CONTACT WHERE YOU PURCHASED FROM, YOU MAKING A RIDICULOUS COMPLAINT ABOUT ME WHEN IM THE ONE TRYING TO HELP YOU IS NUTS.....WE CAME WE DIAGNOSED, WE CONTACTED LG WE ORDERED THE PART , THATS ALL I CAN DO TILL THEY SEND IT TO ME , I HOPE YOU FULLY UNDERSTAND THIS NOW AND RETRACT YOUR REVIEW , THEN I WILL STEP IN WITH THE MFG AND SEE WHAT I CAN DO FROM MY REP, BUT SLANDERING ME IS NOT THE WAY TO GO ABOUT THIS........STEVE

Complaint: [redacted]
I am rejecting this response because:  THEIR  SERVICE  IS NO LONGER NEEDED.  IT SEEMS  THIS COMPANY  DON'T KNOW  MANUFACTURER  PROCEDURES  ON ORDERING PARTS.  THE WARRANTY  COMPANY REASSIGNED THE JOB TO ANOTHER COMPANY  WHO CAME OUT NOTED  THE PROBLEM ORDERED  THE PART WITHIN A WEEK AND FIXED THE REFRIGERATOR.   SO DEPENDABLE  THEY ARE NOT AND THEIR SERVICE IS NOT WANTED. YOU CAN  CLOSE THIS  AS UNRESOLVED BECAUSE  THEY DID NOT DO WHAT THEY WERE SUPPOSE TO DO.   THEY NEED TO STOP PUTTING THE BLAME ON EVERYONE ELSE AND CHECK TO SEE HOW TO BETTER THEIR SERVICE.
O
Regards,
[redacted]

WILL CONTACT THE  CONSUMER TO LOOK AT REFRIGERATOR ICEMAKER AT NO CHARGE...OBVIOUSLY IF THERE IS A PROBLEM , ANY PROBLEM WITH THE ICEMAKER WE WILL STAND BY IT AND REPAIR AT NO CHARGE , BUT OF COURSE IF SOMETHING ELSE IS WRONG WITH THE UNIT WE WILL ADVISE CUST OF WHAT THAT ISSUE IS AND IF THERE...

WOULD BE ANY CHARGES FOR THAT...I DO NOT KNOW WHY SOMEONE IN MY OFFICE WOULD NOT HONOR THIS IF IT IS STATED ON HER BILL , AND FOR THAT I DO APOLOGZE AND WILL CALL CUSTOMER AND GET HER INTO THE SCHEDULE...AGAIN MY APOLOGIZES...[redacted]

Review: We purchased four [redacted] appliances and extended warranties in October 2013. By November 2014, our microwave panel completely stopped working. During the second week of November, we called [redacted] and they set up an appointment for a representative from Dependable Appliance to come out and service our request. They were supposed to arrive between 8 a.m. and 12 p.m. on the [redacted], and they finally showed up at 7 p.m. After looking at the microwave for less than five minutes, the representative determined the control panel needed to be replaced, said he would order the part, and left. We were told the part would take 7-10 business days to arrive and be installed. After the 10 days had passed, we called the company repeatedly, but they never answered their phone or returned our numerous messages. A few weeks later, we were having a problem with our ice maker. We called [redacted] and they set us up with another appointment with Dependable Appliance for December *. Again, they were supposed to show up between 8 a.m.-12 p.m. Nobody ever called or returned our calls to them. They showed up again at 7 p.m., looked at the refrigerator for less than five minutes, and left. During this appointment, we were advised that they had ordered the wrong parts for the microwave and we would have to wait even longer for the repairs. On December **, Dependable Appliance called me to set up a repair appointment for the ice maker and told me the microwave part had still not arrived. The appointment was set for December **, and I was told they would call me in the morning to give me a time frame for repairs. Nobody called and nobody showed up. Throughout this process, we called [redacted] twice to advise of the problem we were having with Dependable Appliance. The last call was made the evening of December ** when we were told by the [redacted] representative that she would follow up with us on December ** after reviewing the notes from the service request, noting that she was concerned about the way things had been processed with this request. She never called back as promised, and we still haven't heard from anyone at [redacted] or Dependable Appliance. When I spoke to the Dependable Appliance representative on December **, I advised that we would be filing a complaint with the Revdex.com. Nobody has called us since, and we have now been waiting more than one month for our microwave repair. To further aggravate the situation, my husband and I had to rearrange our work schedules to be home for the appointments set up by Dependable Appliance, on one occasion even taking a day off from work without pay. We paid for services that were never rendered. Although the warranty was purchased through [redacted], Dependable Appliance failed to honor our warranty. This has resulted in an additional Revdex.com complaint against [redacted], one that details the less-than-professional service of Dependable Appliance.Desired Settlement: I want my appliances fixed, and then I never want to deal with this despicable company again.

Business

Response:

[redacted] , I do apologize you have been waiting for your parts for your microwave , but I am just the servicer , in fact frig does not even have the part yet avail to ship to you, and unfortunetly I , my company gets the blame for it . you can contact [redacted] and give them your name and the part you are waiting for which is [redacted]...once they obtain that part for you I will be more than happy to send a tech over if you still want , as waiting for a part is not my companies fault...as for you refrigerator we were there on 12/* ordered your part, called on 12/** to sched and we left message , on 12/** you called back and your scheduled for 12/**, tommorrow...the girls in the office kept you updated when you called in...everyone here knows about your service call as it multiple appliances ...doing warranty service is sometimes a double edge sword as we , my company , gets the blame but when a mfg or company does not have the part , or on a backorder it is out of my hands and the consumer should contact the manufacturer , the one they actually have the warranty thru , not the servicer....we have notified the mfg about the part not avail at this time and then it is them who would ciontact you with any resolutions and then call us to keep us updated ......again I apologize for your delay in the part but do suggest getting in touch with [redacted]...thank you .....

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

While we understand that this issue is not entirely your fault, the main problem we have had with your company is the lack of communication. We are never able to get a hold of your representatives. In fact, the information you listed in your response is incorrect. I spoke to one of your representatives on 12/**, and we scheduled an appointment for 12/**, not 12/**. I remember this because I specifically asked her if someone was really going to come out to my house the day after Christmas. We understand that this issue could entirely fall on the shoulders of [redacted], and rest assured we have made a complaint against them as well, but your company has provided less-than-adequate customer service throughout this process. If it was, in fact, the fault of [redacted], this should have no bearing on the fact that we are never able to get a hold of anyone at Dependable Appliance; the fact that we were told multiple times someone would be at house house during a time frame in which they did not show up; and the fact that an appointment was scheduled for 12/** and nobody showed up, after we rearranged our schedule to be home for the service. We will continue to follow up with [redacted], and look forward to resolving this in a timely manner.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

GOOD A M MAY I FIRST START BY SAYING I HAVE 5 GIRLS ANSWERING 5 PHONE LINES 5 DAYS A WEEK..FROM 9-5.....THOSE ARE OFFICE HOURS..AFTER AND BEFORE THAT IT GOES TO AN ANSWERING SERVICE , LIVE , AND THEN DISPATCHED TO MY PERSONAL CELL PHONE 24 HRS A DAY 7 DAYS A WEEK...I LIVE AND BREATHE THIS BUISNESS AND KEEP IN TOUCH WITH ALL CUST THAT CALL AND REQUIRE IMMEDIATE CALL BACKS AS WE ARE IN THE SERVICING BUISNESS...I HAD SAID PREVIOUSLY I AM ONLY THE SERVICER, WE , WE DIAGNOSE , WE ORDER PART , WE COME BACK AND FIX...IF I CANT LOCATE THE PART FROM MY 3 PARTS DISTRIUTERS IT GOES BACK ORDERED....AT THAT POINT THE CUSTOMER CAN EITHER WAIT FOR THE PART OR CONTACT THE MANUFACTUER THAT MADE THE UNIT , IS WARRANTING THE UNIT OR EVEN THE PLACE WHERE IT WAS PURCHASED...BUT I CAN ONLY ASSIST BY REPAIRING WHEN WE HAVE PART OR FOWARDING INFO TO THE CORRECT DEPARTMENT , WHICH WE DID......YOUR REF WAS COMPLETED AFTER THE PARTS CAME IN, IN FACT THE DAY THEY LANDED IN MY OFFICE WAS THE DAY U WERE CALLED AND SCHEDULED..IN THE FIELD WE DEAL WITH LOTS OF VARIABLES, WEATHER, TRAFFIC,TRUCK BREAKDOWS,CONSTRUCTION ON ROADS AND TAKING LONGER IN A CUSTOMERS HOUSE ON A REPAIR..SO THERE ARE TIMES WE RUN LATE OR HAVE AN ISSUE...I TRULY HOPE THE ISSUES WITH YOUR UNIT ARE RESOLVED AND IF YOUD LIKE YOU CAN CALL ME AT MY OFFICE , IM [redacted] AND I WILL ASSIST YOU ANY POSSIBLE WAY I CAN.......YOU HAVE THE NUMBER ASK FOR ME IF YOUD LIKE OR EMAIL ME [redacted] I WILL GET BACK TO YOU IF IM UNABLE TO ANSWER OR NOT IN .........THANKS [redacted]

Dependable (UNdependable!!!) Appliance Service -- has been a nightmare. The customer service is awful. I repeatedly am assured that someone will call back, and no one does. When I finally get someone who will listen to my issue, I am just given the phrase "I understand". And, again, no one in authority get back to me.
After waiting two months (so far), I still do not have my two major KitchenAid appliances repaired. The wrong parts were ordered on both of my appliances (2009 range and built-in microwave), then they said they had to send a more-experienced tech to look at the appliances ... and was told to call the office to expedite the order since I have not had appliances since August 16! The office then informed me that they don't expedite parts. I started off very patient, however, after two months of being treated like an inconvenience (for a contract that I pay monthly) this is a company that should definitely be avoided.

Review: Dependable Appliance Service's information was provided to me for my Frigidaire/Electrolux appliances that were still under warranty. The item in concern here was the ice maker needing to be replaced.

Justin was sent out and did not arrive in the time frame provided nor was I contacted. He arrived later, close to 7:30pm.

He rushed to replace the ice maker. After he left, I noticed the temperature of the freezer had risen to 2deg which I did not make a big deal out of since he had the freezer open while working.

However, once I tried to put my freezer tray back in it did not fix and I noticed the electrical cord was not property placed and was sticking out and stiff making it impossible for the ice tray to go in. Told myself no big deal, they will have to send someone back and took out the tray and would contact them the next morning.

As time passed, the temperature continued to rise and I called them 4 times and emailed over two hours with no response. It has been two weeks and I still have not been contacted regarding this, which I think is ridiculous.

Eventually the temperature rose to almost 25 degrees so I decided they are just irresponsible and spent 2 hours removing the ice maker and reinstalling it properly per online instructions and after throwing out all my poultry products including chicken [redacted] turkey burgers, sausages, I cycled the fridge and the temperature began to drop and the ice tray fit back in.

I have pictures of the electrical cord and temperature rising for them to see, but they never emailed me back or responded.Desired Settlement: $50 for lost frozen poultry.

Business

Response:

I LL START FROM THE BEGIINIG OF THE COMPLAINT...FIRST WE ARE IN THE SERVICE BUISNESS AND SOMETIMES DO RUN LATE TO SCHEDUELED APPTS BUT WILL NOTIFY THE CUST ...THEY STILL AGREED TO HAVE JUSTIN COME BY 30 MIN PAST THE TIME FRAME..WE RUN INTO MANY OBSTACLES SUCH AS WEATHER, TRAFFIC AND SOME APPLIANCES THAT NEED MORE TIME THAN THE ALLOTED AMOUT...AS FOR THE 4 CALLS AND EMAIL WE WERE CLOSED .......WE DIDNT GET THEM TILL THE NEXT BUISNESS DAY...THAT IS WHY HE DID NOT GET A RETURN CALL..ALSO FOR THE EMAIL I HAVE NEVER GOTTEN ANY EMAILS FROM CONSUMER....WE DID REACH OUT TO MR PATEL BUT WAS NOT ABLE TO MAKE AN APPT FOR THE TECH TO GO BACK WHICH WE WOULD HAVE DONE.....AS FOR THE CORD OR TRAY THE TECH IS VERY FAMILIAR WITH THIS UNIT .......IF THEY NEED TO SPEAK WITH MYSELF THEY CAN CERTAILY CALL DURING BUISNESS HOURS 9-5 MON -FRI. AND I WILL BE HAPPY TO SPEAL WITH THEM...THANK YOU

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

You never reached out to me, that is a straight lie. I have my email I sent you that evening if you are interested in seeing it. You simply ignored my calls and email, even if you got them the next day, I was not contacted and it has been two weeks.

Simply put, it does not matter how busy you are, how much of this or that, if you leave a clients refrigerator in a non-working state, you do you best to rectify the situation, not ignore them and lie to the Revdex.com.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted] MY NAME IS [redacted] I AM [redacted] IF YOU HAVE CONCERNS THAT NEED TO BE RECTIFIED PLEASE CALL ME AT MY OFFICE....I HAVE NO REASON TO LIE AS YOU STATED...I WILL DEFEND MY OFFICE EVERY SECOND OF EVERY DAY AS I AM IN THE SAME OFFICE WATCHING THEM WORK 9-10 HRS A DAY DOING THEIR BEST TO HELP EVERY SINGLE CUSTOMER..MOST OF THEM MY FAMILY MEMEBERS..I HAVE NO REASON TO LIE OR NOT TO HELP YOU....WE RUN APPROX 100 SERVICE CALLS A DAY AND HONESTLY DO OUR BEST TO SATISFY ALL ....INCLUDING YOUR SELF....SO WHEN I SEE OR HEAR THAT I OR MY OFFICE IS IGNORING OR NOT TRYING TO HELP ...I BEG TO DIFFER....I OFFER YOU ANYTIME TO COME TO THIS OFFICE AND WATCH....BUT THAT ASIDE ...PLEASE CALL ME SO AS I MAY TRY TO SOLVE WHAT ISSUES OR CONCERNS YOU HAVE ....THANKS AGAIN [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

I was able to speak with [redacted] and he showed great respect for my concerns and resolved the issues.

Sincerely,

Do not use this company. They were completely horrible. I should have read all the reviews posted online before I used them. None of them were good and I see why now.
My Electrolux machine was under warranty and I was given Dependable as an "authorized servicer". I should have know not to rely on them b/c when I set up the appointment I was told that the block was a four hour window but the tech would call a half hour away. But then even though I was in the house during my time window the tech left a message on my cell phone saying that if I didn't call the office in 5 mins my appointment would be cancelled. I called 7 mins after and the office told me he had left the area and he to be rerouted back. When I questioned that policy as harsh and not what I was told, the office staff was hostile, and claimed I was never told that. When the tech came he claimed it was the motor and they would order parts. After 2 weeks and numerous phone calls between Electrolux and Dependable it turns out the parts were never ordered. I had to start with a new appliance company who gave me a totally different diagnosis and ordered the parts right away. So Dependable was wrong as well as unprofessional.

Review: On 9/*/2015 Dependable Appliance came to my home to look at my dishwasher to put together an estimate of the replacement items that are needed. On 9/**/2015, my claim was approved. Since then I have received one call that indicated that my parts were in. When I returned the call I was told that all the parts were not in. In the past couple of months I have been receiving the run around that the parts are in or they need to contact the parts dept to confirm that the parts are in. I was told that they would return my call that day and never had. It have been 3 months that I have heard the same thing from them. According to the warranty sites, it states that they have schedule 3 service calls. This is not true. If it was then why are they telling me that the parts are not in.Desired Settlement: I would like to receive a phone call with an accurate status of my order and I would like to have my part installed as soon as possible.

Business

Response:

hello..we recieved this complaint last evening on 1/*/16 at 1 43 a m.....this repair was completed yesturday 1/*/16 by 10 00 am ......not sure why this was sent , but the reason for any delay of any repair will always be the parts which if backordered we do not have any control of..when of course those parts do come available we will always expedite getting to take care of the cust....thank you......but in regards to this customer the call has been completed and customer is happy...

Review: Their repairman came on November **, 2014. He was 45 minutes late. I have an LG gas dryer that was drying the clothes but making a lot of noise. The repairman ran the dryer for about 10 seconds then spent about 20 minutes using his Iphone for something. I know he took a photo of the model and serial number. Maybe he was texting the office. I don’t know. He then told me I need a new blower, motor, and pulley. I questioned him about that; the dryer was drying the clothes and the drum was spinning. How was it that I needed those repairs? He said that’s what I needed and I would get a call back on an estimate within 24 hours. That was on Wednesday. By Monday I hadn’t heard from the company so I called back. The person who answered apologized and said someone would call right back. They didn’t. They called back on Tuesday with an estimate of $389. My $98 fee for the first visit would be applied to the bill. In the meantime, I called a local repairmen to get another estimate. He told me I didn’t need a blower, motor, or pulley. I needed front rollers. 2 days later he replaced the rollers. The left roller was completely destroyed and the right one had nearly seized. The “Dependable” repairman hadn’t mentioned anything about rollers. My dryer now runs perfectly. EXCEPT: Dependable refused to refund my $98, insisting the diagnosis was correct and that I would eventually need a motor, blower, and pulley. Of course that could be 5 years from now, but I don’t need them now. I needed rollers. I asked to speak with a [redacted] but didn’t get past the secretary. I would love to walk into someone’s house, tell them need what they don’t need, then walk away with a non-refundable $98. The repairs I needed cost $195. I am absolutely certain I don't need the repairs their repairman stated. He also didn't mention the repairs I DID need. I am in possession of a roller that is completely destroyed, but their repairman never mentioned rollers. I feel their service was extremely inferior. I would also like to mention that they repaired my freezer about 2 years ago and I was very satisfied. That's why I called tham again and gave them some slack with the slow response.Desired Settlement: I want my $95 returned. It was spent on an estimate of repairs I didn't need and an inferior service call.

Business

Response:

wow it baffles me that the customer clearly states that he is certain what he doesnt need but was obviously uncertain what he did need which was the reason he called us in the first place...first , I am in buisness 23 years and do not take advantage of anyone...EVER!!!!!!!!!!!!!!.. so the acqusation he is accusing , I am offended ..........I am a very easy going buisness man and get along with most of my customers , approx 10,000 a year to be exact..we represent most manufacturers as well as all big box stores and would not if the acqusations this cust was saying were true...he could have easily left his name and # and I would have called him back to discuss and would have worked it out with him..instead he files a complaint with the Revdex.com of false acqusations...when some one calls for me , I cannot just stop what im doing to answer the phone at that moment , but would and always do return the call when I become avail....as for the unit in question, I have tje utmost confidence in my techs to diag a unit properly...he states the motor is struggling at the start eapesicall;y when there is a heavy load , er change the idler , roller, and blade as that s what was making noise...it also comes as a kit which is why it is sold that way from the mfg....we get the units up and running as close to brand new as possible..so the cust is happy..this is the same phrase hind sight is 20/20...now that he knows whats wrong with it he prob repaired him self , less the motor and now wants his money back.. what he paid was a service charge which he knew what it was before we went to his house , that includes the trip to the home , the diag...if the consumer decides to repair then that goes towards the repair , if they dont then its a service charge....and I did not make this company what it is today built on service charges like he says in his complaint.....we satisfy most of our customers each day like I said ....we did no wrong here and would have been more than happy to discuss this with the consumer but because I couldny get on the phone immedietly and had my sectratary do what she does best this complaint is being made.....have the consum,er feel free to call me , leave a message if I cant speak at that precise moment and I will call him back to tey to resolve and make him happy to the best of my ability.....thank you [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Let me get more to the heart of the matter. Let's assume you are correct; that I did (and still do) need a blower, motor, and pulley. I called because my dryer was making a lot of noise - like there was a sneaker inside it. Replacing the blower, motor, and pulley would not have corrected the problem of the noise. I feel my concerns, the the primary problem, and the primary solution were completely ignored. I would like an explanation of why I was not told I needed new rollers when it now (after seeing the destroyed rollers) is clear to me that that was the problem, and should have been clear to your repairman. I am requesting a refund because my concern was completely ignored.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

PLEASE LET ME EXPLAIN ONCE AGAIN....FIRST I DID EXPLAIN NOT ONLY IN RESPONCE TO THIS COMPLAINT BUT ALSO SEND YOU A PERSONAL EMAIL AS WELL....YOU WERE GOING TO GET NEW ROLLERS FROM US AS I WAS INSTALLING A KIT WHICH CONTAINS --IDLER PULLEY --ROLLERS AND A NEW BELT --WE ALWAYS DO THAT AS THOSE ARE THE COMPONENTS THAT WEAR AND TEAR THE MOST..MOST MFGS LIKE I EXPLAINED BEFORE SELL IT THAT WAY AND CALL IT A MAINTENENCE KIT....THAT IS WHAT YOU WOPULD HAVE GOTTEN INSTALLED AS WELL AS THE MOTOR WHICH YOU DO NEED NOW AND WILL CERTAINLY NEED SOON AS YOURS WAS STRUGGLING ESPECIALLY THE MORE WET AND HEAVY THE CLOTHES WERE..ONCE AGAIN WE DID NOT TAKE ADVANTAGE OF YOU NOR WERE WE GIVEN THE OPPURTUNITY TO JUST INSTALL THE MAINTENENCE KIT CAUSE HAD YOU SAID THAT MONEY WAS AN ISSUE WE ALSO WOULD HAVE ACTUALLY JUST INSTALLED OUR KIT WHICH INCLUDES ALL 3 ITEMS FOR 139$ VERSUS THE THE 189$ YOU PAID ELSEWHERE FOR JUST THE ROLLERS..SO IT APPEARS TO ME YOU REALLY SHOULD GO AFTER WHOEVER OVERCHARGED YOU FOR THAT REPAIR BY ABOUT 50-60 $$...LISTEN --I ALSO , LIKE I SAID EARLIER SENT YOU A EMAIL TO YOUR EMAIL ADDRESS AND WAS VERY NICE LIKE I AM NOW AND EVEN GAVE YOU MY NAME AND # TO CALL ME AND DISCUSS IT AND AGAIN LIKE I SAID EARLIER WE PROBABLY WOULD HAVE RESOLVED THIS ISSUE BY NOW...I RUN A REPUTABLE COMPANY AND DONT NEED TO OR WANT TO FEEL I HAVE TO DEFEND MYSELF BECAUSE A CONSUMER DID NOT LIKE THE PRICE OF A REPAIR...WE GAVE YOU AN HONEST QUOTE FOR A REPAIR THAT WAS AND AS FAR AS IM CONCERNED STILL NEEDED...LISTEN IF I JUST PUT IN YOUR MAINTENENCE KIT AND IN 1 MONTH , 2 MONTHS WHAT EVER IT MIGHT BE YOU CALL ME BACK AND I SAY , YA LOOKS LIKE YOU NEED THE MOTOR LIKE WE SAID AND ITS NOW 329 CAUSE YOU DID ROLLERS EARLIER YOUD SAY BUT WHY I ALREADY PAID YOU 189 2 MONTHS AGO.....NOW YOU WOULD THINK I WAS REALLY TAKING ADVANTAGE OF YOU , NO?LISTEN LIKE IVE SAID I DO APOLOGIZE THAT YOU FEEL THE PRICE WAS HIGH FOR A REPAIR THAT WAS NEEDED , BUT WE ARE A FACTORY AUTHORIZED COMPANY AND DO THINGS TO FACTORY STANDARDS..WE ARE NOT TECHS WHO DO THIS PART TIME NOR A NEIGHBOR OR A FREIND WHO TINKERS IN THERE GARAGE..WE ARE A LEGITIMITE APPLIANCE SERVICE COMPANY WHO DOES THINGS CORRECT ..WE MIGHT NOT BE THE CHEAPEST NOR DO I CLAIM TO BE BUT THE JOB WILL BE DONE CORRECT AND ON TIME...SO ONCE AGAIN YOU HAVE MY # AND MY EMAIL AND IF YOU WOULD LIKE TO DISCUSS FURTER I HAVE NO PROBLEM WITH THAT, BUT AS FOR THIS CASE I FEEL I HAVE DONE EVERYTHING I CAN TOEXPLAIN AND NOTHING WRONG AS FAR AS THE REPAIR...LOOK FOWARD TO HOPEFULLY SPEAKING WITH YOU SO AS WE CAN SETTLE THIS TO BOTH OUR SATISFACTION...THANKS [redacted]

Consumer

Response:

The receipt I have for the $98 visit says "need blower, motor, pulley." No mention of rollers. When I called no mention was made of the need for rollers. Rollers were only talked about after I complained.Also, as far as the motor struggling with wet, heavy clothes in it: the repairman ran the dryer for no more than about 5 seconds and there were no clothes in it. I never said the motor struggled so I don't know how he could know that.This is going nowhere. I'm done.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On June **,2013 I called & spoke to [redacted] & set Appt. for the Repairman to come after 1pm and was told the Repairman would call & verify the time. The repairman ([redacted])did call and he gave me a time but after 2 hrs I called ([redacted])and cancelled the Appt. My husband turned off the Maytag self defrosting refrigerator and it seem to defrost itself and was working. However it did stop working again and the next day, June **, 2013 I called and spoke to [redacted] to set up another appt. Again the Repairman ([redacted]) called to verify a time and did come over. He opened the refrigerator door looked inside asked what we did which was really nothing just let it defrost a little more & NEVER touched anything. The repairman ([redacted]) NEVER tested anything or looked behind the Refrigerator and I was present the entire time in the Kitchen watching him. He then proceeded to write a bill for a service charge of 69.95 plus 6.11 sales tax , a total amount of 76.06 It was NEVER disclosed tome when I made both Appts. from the Office or when I spoke 3 times with the repairman ( one time for cancellation). Nor did the Repairman ever tell me when he came to my home there would be a Service Charge. This was deceptively concealing their charges. It is NOT on their website or the business card either. I did give them a check # [redacted] in the full amount of 76.06 I called another Refrigeration Repair place on June **, 2013 and the Repairman came to my home and found the Evaporator coil full of frost due to a effective defrost termination control. Used Appliance Outlet charged me 135.00 plus 11.96 Tax for a Total of 146.96 and a 90 day Warranty on work done. I then contacted Dependable Appliance Service ([redacted]) and told them that their repairman did nothing and that I was NEVER told by anyone that there would be a Service charge and IO had spoken to 4 different people & they NEVER mentioned that to me. I was asked to fax the bill from Used Appliance Outlet to them to prove I did have it repaired and I immediately did as requested. I was told by [redacted] & [redacted] that they would not cash my check & destroy it as I did ask for it to be returned they said it was not necessary. I called my bank on Monday June **, 2013 and they confirmed it was CASHED. I call Dependable and spoke to [redacted] and she said they would sent out a refund check to me by the en d the week. On the June **, I called and they got nasty and said it would take at least 2 weeks more before they could send out a check to me - they had other billing issues. My Husband also called and got the same response. Today is July **, 2013 and I have NOT RECEIVED A CHECK OR HEARD FROM THEM. I do believe that they are lieing to me and NEVER had any intension of returning my Money. All repair places let you know up front if they charge a Service Charge. I know many that do not. There are MANY MANY complaints against this Company and They are most certainly NOT RELIABLE ! My Refrigerator was puring like a kitten after the second Repairman fixed it. I want my Service charge refunded in full ASAP .Desired Settlement: Refund my Service Charge of 76.06 ASAP Either money order or proper check.

Business

Response:

to whom it may concern, regarding this consumer...we TELL customer that when they call up for service there is a service charge that will either go towards the repair or a service charge if they decide not to repair..EVERYONE OF THEM I CAN PROMISE YOU THAT!!!!!!!!!!!!!!!!!!!!!!! so when I hear a customer telling me or you for that matter I can clearly tell you that they are LYING!!!!!!!!!!!!!!!!!!!!!!!!!!! aside from that we DO NOT have many many complaints, we handle thousands of service calls a year and try ,honestly try to assist everyone of them as best as we can...the second company in question replaced exactly what we said it would be it was the husband who attempted to repair the unit in between us and the second company , I dont know what he touched or did to the unit after we left..altough looking at the whole picture that we did and said what needed to be done and were not in any wrong doing. I hereby will refund the [redacted] s their service fee...not for any other reason other than thats what she was told and I concurred that with the office..if there was a situation they shoudve asked for the owner and I would have explained this all to them...and by all means if there is still a question they can call me as well.....thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

P.S. I was NEVER TOLD THERE WAS A SERVICE CHARGE until after I was given a Bill for it. Maybe they were too busy or thought the other person

told me. My Husband NEVER touched anything in the refrigerator, only unplugged and let it defrost for awhile. It started to work but then quickly stopped.

I then called Dependable and that;s when the Repairman came and did NOTHING except give me a bill. I call another Company and they did repair it.

They do have a lot of complaints on the Internet and I wish I had read them first. THEY DID FINALLY REFUND MY MONEY ! I WILL NOT EVER CONTACT THEM AGAIN !

THEY ARE CERTAINLY NOT DEPENDABLE !

Review: Dependable Appliance Svc replaced the ice maker in my refrigerator on 2-**-2015. I paid $267.33 with a guarantee of 3 months on parts and labor. The ice maker started dripping and I called them today, 5-**-2015 and was told I'd have to pay $79.95 for a service call. The technician supposedly made a mistake by giving me 3 months guarantee on the labor. It is only 30 days. My signed receipt says 3 months for both parts & labor. The woman on the phone refused to stand by the guarantee & when asked to get a supervisor, she hung up.Desired Settlement: I wan Dependable Appliance Service to fix my ice maker at no charge.

Business

Response:

WILL CONTACT THE CONSUMER TO LOOK AT REFRIGERATOR ICEMAKER AT NO CHARGE...OBVIOUSLY IF THERE IS A PROBLEM , ANY PROBLEM WITH THE ICEMAKER WE WILL STAND BY IT AND REPAIR AT NO CHARGE , BUT OF COURSE IF SOMETHING ELSE IS WRONG WITH THE UNIT WE WILL ADVISE CUST OF WHAT THAT ISSUE IS AND IF THERE WOULD BE ANY CHARGES FOR THAT...I DO NOT KNOW WHY SOMEONE IN MY OFFICE WOULD NOT HONOR THIS IF IT IS STATED ON HER BILL , AND FOR THAT I DO APOLOGZE AND WILL CALL CUSTOMER AND GET HER INTO THE SCHEDULE...AGAIN MY APOLOGIZES...[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

This resolution is acceptable IF they call me like it says in their response. So far, no phone call.

Please do not ever use this company. They have been "trying" to fix our dishwasher from November 2015 (currently May of 2016). They have been in our house 5 times, with no success. The last visit, the same repair man came back, and after being rude seemingly in a hurry, left after 10 minutes speed out of our block and crashed his vehicle. He is OK and was back to work on Monday.
I spoke at length with Steve a manager who reminded me they do over 100 service calls a day, yet over 3 years they only have 1 positive review online. This place seems like a scam. He does not want to document the visit on Friday, and offered to send another repair person out to diagnose the issue which means a minimum of 2 more visits before we might have a fix.
I declined his offer as he does not have the time to send a repair person to spend an hour at the house and watch a full cycle and can only offer 15 minutes. After 5 visits I would hope that someone who is doing everything they can cannot offer you an hour to properly diagnose the issue.
I have reached out to the manufacture and have asked for another service provider. I would suggest you try to do the repair yourself before you give these guys a call. It is not worth the aggravation, at the end of the day Steve will get paid and you will be waiting for the repair.
The other reviews are accurate, as much as you do not want to believe them.