Denver Integrated Imaging South

Initial Business Response /* (1000, 15, 2015/12/10) */
The insurance carrier confirmed the overpayment and assured no reprocessing or recovery of funds would be made. A refund was issued to the patient.
Initial Consumer Rebuttal /* (2000, 17, 2015/12/15) */
(The consumer indicated he/she...

ACCEPTED the response from the business.)
I have received the money I was owed after 8 months. I feel that the only reason I received the money owed me is because I requested help from the Revdex.com. I appreciate the help of the Revdex.com.

Complaint: [redacted]
I am rejecting this response because: I have heard the excuse that it was being taken to the accounts processing department multiple times.  I will accept their response once I have the money in hand. 
Sincerely,
[redacted]

At time of service the insurance representative instructed [redacted] staff to collect  $319.30 from the patient.  When the insurance company processed the claim at different benefit level, the clinic had to contact the insurance company for confirmation.  When that confirmation...

is received the clinic will know if a refund is due to the insurance company or to the patient and make the refund accordingly.  We expect an answer very soon

The payment by the insurance company is in review.  In cases like these the clinic collects the amount the insurance company instructs at time of service.  When payment is made in a different amount the case must be reviewed to confirm payment process.  Confirmation by the insurance...

company is important, because an audit at a later date could result in the insurance company recovering funds from the clinic if they deem an overpayment was made by the insurance carrier.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Final Consumer Response /* (2000, 6, 2015/10/02) */
After filing this complaint, a check dated September 25, 2015 was received this week for the full amount of the refund we expected. We consider this issue closed satisfactorily at this point in time.

The clinic was able to confirm with insurance carrier the overpay is to be refunded to the patient.  $203.28 will be processed as a refund and mailed to patient by 10/4/17

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].
If I do not receive a check within 2 weeks, I will notify the Revdex.com again.
Sincerely,
[redacted]