Denver Carpet Brokers

Initial Business Response / [redacted] (1000, 8, 2015/07/31) */ [redacted] Purchased carpet for his personal residence, After original order was place [redacted] decided to have a different carpet installed as a runner on his stairsI modified the the order and ordered the new product for his stairsWe ask for to ten days from order to installAs a favor I told [redacted] I would drop off the carpet to be bound for installation on his stair caseWhen the carpet came in it Had pole damage from the millI reordered the carpet still within ten days of the original order dateI had told [redacted] that I would call him when the carpet was finished from the binding company [redacted] sent me a text with a question mark as the the body of the textI had no idea who sent it so no response from meHe was upset so at his request I refunded him $We owed him $ Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/08/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) I sent a question mark as a text because I did not get a response from my text two days earlierThis guy repeatedly did not return phone calls or text from my wife and meI never knew the carpet he ordered was damagedThere was just a complete lack of any communication on his part

Initial Business Response /* (1000, 8, 2015/07/31) */
[redacted] Purchased carpet for his personal residence, After original order was place [redacted] decided to have a different carpet installed as a runner on his stairs. I modified the the order and ordered the new product for his stairs. We ask for 6...

to ten days from order to install. As a favor I told [redacted] I would drop off the carpet to be bound for installation on his stair case. When the carpet came in it Had pole damage from the mill. I reordered the carpet still within ten days of the original order date. I had told [redacted] that I would call him when the carpet was finished from the binding company. [redacted] sent me a text with a question mark as the the body of the text. I had no idea who sent it so no response from me. He was upset so at his request I refunded him $200.00 We owed him $187.00.
Initial Consumer Rebuttal /* (2000, 10, 2015/08/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I sent a question mark as a text because I did not get a response from my text two days earlier. This guy repeatedly did not return phone calls or text from my wife and me. I never knew the carpet he ordered was damaged. There was just a complete lack of any communication on his part.