Denny's

Our intent would have been to offer the guest a refund had we been able to reach them or received a return call.  Based on their experience, we are happy to refund them the $10.25 they left to pay their bill of $10.14.  I would ask that they reach out directly to Robert M[redacted]...

at [redacted] to make arrangements to get their refund.  Please let me know if you have any additional questions, comments or concerns.

My name is Tom R[redacted]  I am the Director of Operations for Denny’s in the Buffalo area.  This email is in response to complaint ID #[redacted] and ID #[redacted]. These complaints are from two different individuals, however both from the same party with the same complaint. I apologize...

upfront for the slight delay in responding, but it took a few days for this complaint to get to me and to have the opportunity to look into this matter prior to responding.  I did leave a couple voice mails for you in an effort to discuss this and to let you know I was working on this and would be responding a few days late.  Thank you for your understanding.Related to both complaints, the results of our investigation and what we have been able to determine appear that some of the points in the complaint may have some legitimacy. However, there also certainly appear to be some points that are questionable in terms of accuracy/credibility.   Regardless, in the midst of concluding our investigation of these complaints and deciding what appropriate action/disciplinary action to take with the employee in question, she was terminated for an unrelated matter.We pride ourselves on treating our guests with respect while providing them with quality and timely service.  We apologize for the unfortunate experience these guests state they had.  Efforts were made by my Area Director to reach out to both complainants.  He received no response back from either of them.Can you please reply back to me so I know that you are in receipt of this email.  Please let me know if you have any questions or need any further information.Make it a great day!Tom R[redacted]Director of Operations###-###-####

My name is Tom R[redacted].  I am the Director of Operations for Denny’s in the Buffalo area.  This email is in response to complaint ID #[redacted] and ID #[redacted]. These complaints are from two different individuals, however both from the same party with the same complaint.I apologize upfront for the slight delay in responding, but it took a few days for this complaint to get to me and to have the opportunity to look into this matter prior to responding.  I did leave a couple voice mails for you in an effort to discuss this and to let you know I was working on this and would be responding a few days late.  Thank you for your understanding.Related to both complaints, the results of our investigation and what we have been able to determine appear that some of the points in the complaint may have some legitimacy. However, there also certainly appear to be some points that are questionable in terms of accuracy/credibility.   Regardless, in the midst of concluding our investigation of these complaints and deciding what appropriate action/disciplinary action to take with the employee in question, she was terminated for an unrelated matter.We pride ourselves on treating our guests with respect while providing them with quality and timely service.  We apologize for the unfortunate experience these guests state they had.  Efforts were made by my Area Director to reach out to both complainants.  He received no response back from either of them.Can you please reply back to me so I know that you are in receipt of this email.  Please let me know if you have any questions or need any further information.

For many reasons we will not be giving a refund on the pictures referred to in the complaint. While this client may have what seems to be valid complaints, it is actually out of our control and we stand by our work as a professional photography studio. Here are some examples along with explanations...

of why we will not be refunding. -Time taken to receive pictures (We asked that all parents send us a email with their child's name so that we could confirm orders and told the sponsor to inform everyone that we would not order the prints until we had confirmed with everyone. When too much time had passed we told the sponsor that we were going to go ahead and place the orders so that others who did their part did not have to continue to wait) -Any issues with the football program ( We sent all pictures that were asked of us ASAP, leaving the program editors plenty of time to work on your ads. It has been brought to our attention that the program editors put the blame on us saying that we had not sent them pictures. If this is your complaint and would like proof that we held up our end of the deal giving them plenty of time for the ads we would be happy to forward the emails so you can see for yourself) -Background selection (the background for the pictures was approved and decided upon before pictures were taken. We did not have any complaints or request to change the background day of pictures and it is now too late too change the background that was chosen for everyone. We cannot give special treatment to any of the girls)With this particular client, we have already informed her that we will reserve our right to no longer do business with her. 
For many reasons we will not be giving refunds on the MHS cheer pictures. Many of the complaints are out of our control and we stand by our work as a professional photography studio. Here are some examples along with explanations of why we will not be refunding.

-Time taken to receive pictures (We asked that all parents send us a email with their child's name so that we could confirm orders and told the sponsor to inform everyone that we would not order the prints until we had confirmed with everyone. When too much time had passed we told the sponsor that we were going to go ahead and place the orders so that others who did their part did not have to continue to wait)
-Any issues with the football program ( We sent all pictures that were asked of us ASAP, leaving the program editors plenty of time to work on your ads. It has been brought to our attention that the program editors put the blame on us saying that we had not sent them pictures. If this is your complaint and would like proof that we held up our end of the deal giving them plenty of time for the ads we would be happy to forward the emails so you can see for yourself)
-Background selection (the background for the pictures was approved and decided upon before pictures were taken. We did not have any complaints or request to change the background day of pictures and it is now too late too change the background that was chosen for everyone. We cannot give special treatment to any of the girls)
However, we are human and with a large group of girls it is possible we made a mistake, so if there is anything wrong with the editing of your pictures we would be happy to correct it and have it reprinted free of charge.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Micah [redacted]

They were impersonal towards me twice now. They had a sunshine slam for 4 all these years. Now just a 4 pancake and 2 eggs for same price. They won't let you substitute the meat for fruit or hashbrown. So I walked out after he said I would have to buy the meals at double price. Because they cannot give me anything but eggs and pancakes. When I told them I was vegetarian they should of accomadated me they they always had for the sunshine slam all these years. They really need to bring this back for someone vegetarian,on a slim budget and needs to eat too. They as a company have lost all their charm. They made me to feel so uncomfortable. I will not go back till they change their policies.

While on a trip with my family we came across this Denny's which has a big sign out front that Everyday Kids Eat FREE with an adult entree purchase. We were seated and given our menus. The Kids Menu also stated the the Kids Eat FREE promotion was for upto 2 kids meals per adult entree purchase over $6.00. We had our meal, it was just OK, not the best Denny's meal but it was not the worst either. When our check came we were charged for each of the kids meals. When I asked about it I was told it was because I chose to have water with my meal and not a soda. There was nothing in the Restaurant that indicated they were playing by unadvertised rules nor did the server explain these unadvertised rules to us at the time we ordered. They pointed to a statement on the top of the receipt which we didn't receive until after our meal.
The dollar amount is not what makes me upset, it is the fact the sign out front said one thing which matched what the menu said and then they don't honor the advertised promotion. I wonder how many people have been taken advantage of. I feel they were taking advantage of me.

Food is bad
Salad is mushy
Burgers are hard and idk what they put in the beef buts it's not beef.
Management sucks
Had to reorder 3 times in 1 day
Don't go here

10/16/2015To who it may concernWe are very surprised receiving this notification from you. After careful research we have found that the money in question was refunded to the guest on 09/25/2015 by way of his [redacted] card. The guest called the unit, gave the information, the manager researched the...

discrepancies, and called the appropriate parties to have the issue rectified. The dollar amount in question was $20.00 and it was corrected. I have attached the print out from the Corporate office for your review.Please email me that you are in receipt of this communication. My email information is below.Sincerely, Michele M.Area Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you. 
Regards,
[redacted]

We at Denny’s restaurants strive to deliver good food at fair prices We do try to satisfy every customer,
however, at the same time, we do adhere to the menu a closely as possible. It can be difficult to modify
menu item(s) at times, and we try to make what the customer wants. We...

often try to Suggest items
more appropriate to what the customer ordered to eliminate confusion We do apologize for the bad
experience the customer had. I reprimanded the waitress in question for her actions a gift card will be
mailed to make up for our poor service.

The client [redacted] Lee has been sent the monthly loan payment coupons regularly to her address [redacted] also upon her request her loan account statement was emailed to her as well to the email address provided [redacted] on 12/05/16....

 The client just made her Past Due November payment on today's date 12/08/16.  Currently she is only due her December payment.   Kind Regards AZIZ

We tried to contact consumer 2 twice.  We left 2 voicemails with no avail.

10/16/2015
To who it may concernWe are very surprised receiving this notification from you. After careful research we have found that the money in question was refunded to the guest on 09/25/2015 by way of his [redacted] card. The guest called the unit, gave the information, the manager...

researched the discrepancies, and called the appropriate parties to have the issue rectified. The dollar amount in question was $20.00 and it was corrected. I have attached the print out from the Corporate office for your review.Please email me that you are in receipt of this communication. My email information is below.Sincerely, Michele M.
Area Manager

[redacted] needs the addresse dennys 6850 brookpark rd. cleveland ohio 44129

Review: I went to Denny's on the morning of Sunday, October 5th at approximately 10 AM. I was seated and got my drink. When it came time to order I asked for a Chicken Bacon Classic Sandwich. But, I wanted it with only bacon, cheese, and I wanted to add onion tanglers. The waitress I had said I couldn't get my sandwich like that, and if I wanted to get it like that I had to do a "Build-you-own Sandwich". Since my friends already ordered, I didn't want to be a hassle and take a few more minutes to decide. Instead, I asked for a cheese quesodilla, but I wanted to add cheese to it. Again, my waitress said I was not capable of getting what I wanted, but I could instead have a chicken and sausage quesodilla. I explained to her I didn't wanted sausage in it, I wanted just chicken and cheese. She said I could have it without the sausage. Finally, I agreed to it, because I was tired of fighting with the woman. I get my food, and it came with onions and peppers all through it and I had to to pick it all out, and I did not enjoy my food. When she came with the bill she said "Sorry, it's busy, that's why you couldn't have your sandwiches the way you wanted."Desired Settlement: I want a refund for my purchase, and/or a gift card because of the poor service I had. Also, I would like the managers to be informed of how the waitress treated me during my visit.

Business

Response:

We at Denny’s restaurants strive to deliver good food at fair prices We do try to satisfy every customer,

however, at the same time, we do adhere to the menu a closely as possible. It can be difficult to modify

menu item(s) at times, and we try to make what the customer wants. We often try to Suggest items

more appropriate to what the customer ordered to eliminate confusion We do apologize for the bad

experience the customer had. I reprimanded the waitress in question for her actions a gift card will be

mailed to make up for our poor service.

Review: The portion size of the item that was ordered looked like it was a kids meal. I paid 10 dollars for a tiny amount of food. On top of the portion size being extremely small, there was no concern given from the waitress. The explanation that was give was they cut the portion size and that was it. There was no notice on the door that explained the changes to the amount of food that would be given. As a long time customer this is just unacceptable and completely unfair to the consumer. On top of the crappy food given the management and wait staff were very nonchalant about the whole thing, very uncaring about our complaint. There was no compensation given for the terrible service and we ended up having to pay over 10 dollars for what looked like a kids meal. I was supposed to have been a steak dinner on this sizzling platter and it was barley covered when it was served to my boyfriend. It will be the last time we enter that establishment. Also there were no fountain drinks available we notice they were using two liter bottles, this is an unacceptable practice for a corporation.Desired Settlement: I would like my money back, the food was horrible along with the service!

Review: My girlfriend and I came to Denny's because they have a cheap banana split, and we were really craving one. When we showed up, we ordered dinner to fill up before getting the dessert. The place was very empty, there was only about 5 tables filled and the manager was sitting down in one of the corners. When our order was taken, I asked if they gave a veteran discount, which he asked his manager and when he came back, stated they did not, a bit disappointing considering they give senior discounts. We ordered our food and waited about a good 30 minutes for the food to come out, and when it did it was a complete disappointment, I ordered a "build your own chicken wrap" and my girlfriend ordered "all you can eat pancakes". By the end of the meal, I had to request twice for new chips, as the ones they sent us were partially overcocked and crumbled, and the pancakes were so overcooked they could barely be cut with a butterknife. The server had to ask his manager if he could even replace the chips, and the manager told him to tell us it would be an additional charge just to fix the chips! We stopped eating and asked for the check, however since I felt the food was so poorly prepared, and the hassle of asking for new food was such a pain, that I asked for the manager. After a very unfriendly conversation with him, I explained that the food was barely touched, and I didn't feel the experience was very pleasant, so the manager asked if I wanted a free meal, and I agreed that the meal should be free, he quickly said "yea that isn't happening" and insisted I pay full price for the meal, eventually he offered 20% off. I asked who the regional manager was and had him write down his name, but he was quick to tell me his regional manager would agree with him and it was a waste of time. I asked for his name shortly after. The Regional manager is Tony Perkins, and the manager who I spoke with was Cyrus Calbeck. This was a very unpleasant and unprofessional experience, I will not go back anytime soon.Desired Settlement: Because of the rudeness of the manager, and the insulting 20% off for food that was barely touched due to poor service, I feel that my meal be paid for, out of his pocket if need be, as well as a formal apology from the manager of the store. I also believe the store needs to start giving their veterans better treatment, and they can start by offering a discount to any veteran who comes to their establishment.

While on a trip with my family we came across this Denny's which has a big sign out front that Everyday Kids Eat FREE with an adult entree purchase. We were seated and given our menus. The Kids Menu also stated the the Kids Eat FREE promotion was for upto 2 kids meals per adult entree purchase over $6.00. We had our meal, it was just OK, not the best Denny's meal but it was not the worst either. When our check came we were charged for each of the kids meals. When I asked about it I was told it was because I chose to have water with my meal and not a soda. There was nothing in the Restaurant that indicated they were playing by unadvertised rules nor did the server explain these unadvertised rules to us at the time we ordered. They pointed to a statement on the top of the receipt which we didn't receive until after our meal.

The dollar amount is not what makes me upset, it is the fact the sign out front said one thing which matched what the menu said and then they don't honor the advertised promotion. I wonder how many people have been taken advantage of. I feel they were taking advantage of me.

Review: I called an order for breakfast to go at 7am when I arrived to pick the order up there was only one person dealing with customers so the wait was somewhat long. I paid for the order and left. I arrived home looked at the food and noticed that it was extremely short in the amount. When placing the order I asked for extra hashbrowns and didn't get even close to a regular order. I called to complain and spoke with the manager on duty, [redacted]. While I was letting him know what was wrong he continued to laugh at me and belittle me. I found this to be very rude and not that of even decent customer service. I felt that this was very inappropriate.Desired Settlement: I would like my $9.00 back and the employee to be reprimanded. This is not the way customers should be treated.