Denny's

The customer had an online order which was picked up by *** delivery driver. The order in question substituted regular sausage links with a hearty breakfast sausage. The customer called and stated that he did not get the hearty breakfast sausage. I explained that I personally cooked his order and that even though I know the item in question was in the box and even double checked by the server who bagged the order for accuracy I would be happy to replace the the item he said was missing or refund him the difference in price for the sausage. He became hostile with me and said I was rude and just not to worry about it. I again told the gentleman that replacing the item or giving him a refund for the sausage would be no problem if he just came in to the the store. He said I could forget the whole thing because I was trying to argue with him. Simply by the fact I was offering to replace the missing item or refund him for the price of the missing item shows I was trying to resolve the issue. It is apparent that this guest is only trying to get the entire order for free simply because he refused to accept a reasonable solution to the problem. Why would I refund and entire order over one sausage? Why would I argue with anyone over one sausage that literally cost less than 4 dollars? I am still willing to refund the price of the sausage however if the customer wishes to come into the store to get it.