After reading your comments we have done an internal review and have determined the following:We have had some salesman over committing They have either been terminated or correctedWe have set up a centralized phone # to expedite any refund requests or service issues.We will continue to strive to improve our customer service
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me yes they have fixed the problem and jack F [redacted] handled it himself.I would recommend anybody to take their business there
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me My understanding is the business sat on this problem until the decided to do a story on them I feel the resolution had nothing to do with values or ethics
This job was install two days later (06/05/Monday) from the day of original install dateWhich was 06/03/Saturday this job has been done to there satisfactionCustomer paid the balance of $owned and the job is total doneWe are very sorry we did not meet the original install date but the installer truck really did have two flat tires that dayPlease let me know if I can help in any other way
[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me
yes they have fixed the problem and jack F* handled it himself.I would recommend anybody to take their business there
After reading your comments we have done an internal review and have determined the following:We have had some salesman over committing They have either been terminated or correctedWe have set up a centralized phone # to expedite any refund requests or service issues.We will continue to
strive to improve our customer service
This job was install two days later (06/05/Monday) from the day of original install dateWhich was 06/03/Saturday this job has been done to there satisfactionCustomer paid the balance of $3000.00 owned and the job is total doneWe are very sorry we did not meet
the original install date but the installer truck really did have two flat tires that dayPlease let me know if I can help in any other way
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
This
still isn't resolvedThey finally delivered part of my order on 8/4/2016, but were short two closetsThey also charged my credit card, which they said they wouldn't until the job was completedIt isn't completed! They claim that they salesperson didn't include the measurements for the closet, but my husband saw the salesperson measure all of the closets and we were very clear that those were included in our order.
Regards,
*** ***
After reading your comments we have done an internal review and have determined the following:We have had some salesman over committing They have either been terminated or correctedWe have set up a centralized phone # to expedite any refund requests or service issues.We will continue to strive to improve our customer service
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me yes they have fixed the problem and jack F [redacted] handled it himself.I would recommend anybody to take their business there
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me My understanding is the business sat on this problem until the decided to do a story on them I feel the resolution had nothing to do with values or ethics
Sent: Thursday, March 09, 1:PM Subject: # [redacted] Customer has been issued a refund of $1,
This job was install two days later (06/05/Monday) from the day of original install dateWhich was 06/03/Saturday this job has been done to there satisfactionCustomer paid the balance of $owned and the job is total doneWe are very sorry we did not meet the original install date but the installer truck really did have two flat tires that dayPlease let me know if I can help in any other way
Issued a refund of $2,
Jack's Carpet is processing a refund
[A default letter is provided here which indicates your acceptance of the
* handled it himself.I would recommend anybody to take their business there
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me
yes they have fixed the problem and jack F
*** *** *** *** Sent: Monday, June 27, 1:PM *** *** *** Subject: *** The full refund has been issued to the customer in different transactions
After reading your comments we have done an internal review and have determined the following:We have had some salesman over committing They have either been terminated or correctedWe have set up a centralized phone # to expedite any refund requests or service issues.We will continue to
strive to improve our customer service
Jack's Carpet has ordered replacement steps and will install once fabricated
Sent: Thursday, March 09, 1:PMSubject: #*** ***
Installed new stairs on 1/customer is satisfied with the work
We are doing an internal review and will follow up once completedTell us why here
We are setting up an appointment with the customer to fix problem*** ** *** ***
This job was install two days later (06/05/Monday) from the day of original install dateWhich was 06/03/Saturday this job has been done to there satisfactionCustomer paid the balance of $3000.00 owned and the job is total doneWe are very sorry we did not meet
the original install date but the installer truck really did have two flat tires that dayPlease let me know if I can help in any other way
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
This
still isn't resolvedThey finally delivered part of my order on 8/4/2016, but were short two closetsThey also charged my credit card, which they said they wouldn't until the job was completedIt isn't completed! They claim that they salesperson didn't include the measurements for the closet, but my husband saw the salesperson measure all of the closets and we were very clear that those were included in our order.
Regards,
*** ***
customers problem has been corrected They had a sub-floor issue that we repaired at no expense to the customer*** ** *** ***
Sent: Thursday, March 09, 1:PM Subject: #*** *** Customer has been issued a refund of $1,
We are currently doing an internal review and will respond once review is complete