This was a terrible experience for usI can't even comment on the quality of work because the job was never finishedHowever, I can comment on the quality of customer serviceWhen a problem arose (which I am now discovering that a knowledgeable contractor should have known about) things went quickly downhillThe operator was defensive and argumentative where good customer service and problem solving skills would have been an assetAnswers to our questions were skirted around and vague After numerous phone calls, they finally committed to coming back to finish the jobHowever, another job took precedence and they never showed upThen there was no commitment to fixing the issues that were left from having the job incompletePhone calls were never returned and then not answeredAnd there is still unresolved damage to our neighbours property that we are now left to deal withThe impression I got was that our small job was not important enough (or profitable enough) to complete
This was a terrible experience for us. I can't even comment on the quality of work because the job was never finished. However, I can comment on the quality of customer service. When a problem arose (which I am now discovering that a knowledgeable contractor should have known about) things went quickly downhill. The operator was defensive and argumentative where good customer service and problem solving skills would have been an asset. Answers to our questions were skirted around and vague. After numerous phone calls, they finally committed to coming back to finish the job. However, another job took precedence and they never showed up. Then there was no commitment to fixing the issues that were left from having the job incomplete. Phone calls were never returned and then not answered. And there is still unresolved damage to our neighbours property that we are now left to deal with. The impression I got was that our small job was not important enough (or profitable enough) to complete.
This was a terrible experience for usI can't even comment on the quality of work because the job was never finishedHowever, I can comment on the quality of customer serviceWhen a problem arose (which I am now discovering that a knowledgeable contractor should have known about) things went quickly downhillThe operator was defensive and argumentative where good customer service and problem solving skills would have been an assetAnswers to our questions were skirted around and vague After numerous phone calls, they finally committed to coming back to finish the jobHowever, another job took precedence and they never showed upThen there was no commitment to fixing the issues that were left from having the job incompletePhone calls were never returned and then not answeredAnd there is still unresolved damage to our neighbours property that we are now left to deal withThe impression I got was that our small job was not important enough (or profitable enough) to complete
This was a terrible experience for us. I can't even comment on the quality of work because the job was never finished. However, I can comment on the quality of customer service. When a problem arose (which I am now discovering that a knowledgeable contractor should have known about) things went quickly downhill. The operator was defensive and argumentative where good customer service and problem solving skills would have been an asset. Answers to our questions were skirted around and vague. After numerous phone calls, they finally committed to coming back to finish the job. However, another job took precedence and they never showed up. Then there was no commitment to fixing the issues that were left from having the job incomplete. Phone calls were never returned and then not answered. And there is still unresolved damage to our neighbours property that we are now left to deal with. The impression I got was that our small job was not important enough (or profitable enough) to complete.