Dellaria Salons & Spas

Dear Revdex.com:This guest already contacted our corporate office yesterday to address her experience, and the matter has been resolved.Our company policy (which is posted at all our checkout counters) clearly states we can only issue exchanges or merchandise credit for purchasesClient was offered numerous options on salon level, but declined.Once client contacted our corporate office with her complaint and informed us that our front desk sign is somehow missing, we did make an exception to issue this client a full refundSincerely, [redacted] Customer RelationsDellaria Salons

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Please note that I have attached photographs of the checkout counter - no signage as to return policy.
Regards,
[redacted]

Dear Revdex.com:This guest already contacted our corporate office yesterday to address her experience, and the matter has been resolved.Our company policy (which is posted at all our checkout counters) clearly states we can only issue exchanges or merchandise credit for purchases. Client was offered...

numerous options on salon level, but declined.Once client contacted our corporate office with her complaint and informed us that our front desk sign is somehow missing, we did make an exception to issue this client a full refund. Sincerely,[redacted]Customer RelationsDellaria Salons