Deli Mart

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Good Afternoon Mr. [redacted],My name is [redacted] and I am a supervisor for Deli Mart lnc.I was made aware of your complaint involving the Deli Mart on [redacted] Street this morning.I would like to apologize on behalf of our company. lt is not our policy to ever have a customer leave one of our...

stores unhappy. Every customer is important to us.I have talked to the employees working on the morning of tt/LL/2O16, explaining how one action can impact a customer. They have been instructed again in the importance of good customer service.Every customer will be waited on in a timely and courteous manner.If food prepared by our store is not acceptable, we will replace or refund the customer immediately.Our company policy is to treat all customers with respect every time.I have enclosed a $10.00 Citgo Gift Card to cover the cost of your sandwich.This card can be used at any Citgo location.Again, please accept our apology and hopefully you will give us the opportunity to wait on you again in the future.Thank You[redacted]Supervisor, Deli Mart lnc.Work Phone: ([redacted]Email: [redacted]