Delgri Auto Sales

***DOCUMENT ATTACHED [redacted] /18/16Re: Revdex.com ID [redacted] To whom it may concern: Aurora Ave NShoreline, WA 98133(206) - We would like to address the claim made by client, [redacted] [redacted] entered a contract with Delgri Auto Sales on September 3, when she purchased aFord Explorer (last eight of VIN: AS 1344).As customary, we encourage our customers to test drive the vehicles before purchase [redacted] was not an exceptionFurthermost, at time of sale we discussed the "As is - No warranty" form [redacted] was clearly informed that used vehicles do not come with any kind of warranty nor do we make any repairs on vehiclesIF any agreement was made with [redacted] by Louis D [redacted] (former salesman), it was made without any consent from the owner or management as it is strictly against our company policy.In regards to the "list of issues" that were to be fixed by the mechanic, this is absolutely impossibleIt is highly unlikely for ANY used car lot to agree to fix "all" issues on a used car.It has been nearly nine (9) months since the purchase and at this time we are unable to offer any kind of refund to [redacted] and we apologies for any inconvenience it may have caused her Best Regards, Nelly R***, Account Manager Delgri Auto Sales Office: (206) 533-

Here is the proof/documentation stating that they would fix either the air filter or the o2 sensor. ***SUPPORTING DOCUMENTS REDACTED BY BBB***

[redacted]DOCUMENT ATTACHED[redacted]
05 /18/16Re: Revdex.com ID [redacted]To whom it may concern: 19425 Aurora Ave N. Shoreline, WA 98133(206) 533 - 2245 We would like to address the claim made by client, [redacted]. [redacted] entered a contract with Delgri Auto Sales on September 3, 201 5 when she purchased...

a1997 Ford Explorer (last eight of VIN: AS 1344).As customary, we encourage our customers to test drive the vehicles before purchase. [redacted] was not an exception. Furthermost, at time of sale we discussed the "As is - No warranty" form. [redacted] was clearly informed that used vehicles do not come with any kind of warranty nor do we make any repairs on vehicles. IF any agreement was made with [redacted] by Louis D[redacted] (former salesman), it was made without any consent from the owner or management as it is strictly against our company policy.In regards to the "list of issues" that were to be fixed by the mechanic, this is absolutely impossible. It is highly unlikely for ANY used car lot to agree to fix "all" issues on a used car.It has been nearly nine (9) months since the purchase and at this time we are unable to offer any kind of refund to [redacted] and we apologies for any inconvenience it may have caused her.
Best Regards,
Nelly R[redacted], Account Manager
Delgri Auto Sales Office: (206) 533-2245

Complaint: [redacted]I am rejecting this response because: I was not informed of any warrenty of any sort, I also knew that expecting the company to fix all the problems was far fetched but I did however think that they should have actually fixed the one thing that popped up when the vehicle was scanned that I have written consent saying that they"d fix it but it was NOT fixed. I also was NOT informed of there being an open safety recall on the exact car. With that being said, I am unable to sell the car because its unsafe and unfixable ALSO, I am unable to attain a job because I have no transportation. Therefore, I would like for the business to accept responsibilty and to refund in full what I paid for the car. I am not asking much, just that the right thing be done and for my money back so that I can get a better car and be able to transport myself instead of having to ask my parents for rides. PLEASE, accept responsibility and refund me. Sincerely,[redacted]

Here is the proof/documentation stating that they would fix either the air filter or the o2 sensor.
 
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]