As publisher or the Delaware State News, I am accountable for the level of service we provide our communitylt was particularly concerning to me that a homeowner in our area was continuing to receive a copy of the paper, when they had contacted us three times asking for it to be discontinuedHere is what we have done to address the problem.First , we audited our delivery in this area to confirm and pinpoint our errorOur practice is to deliver a complementary or sample' copy of the Delaware State News to rotating non-subscriber households in our primary delivery area We keep a "do not deliver list" for those not wantingto get this sample copyUnfortunately, in this instance our system broke down unacceptablyand t he resident continued to get the paper despite three requests not to receive it As a successful businesswe want to make sure each copy of our paper gets into the hands of someone wanting to receive it , so correcting this not only reflects our commitment to good servicebut also is sound financial management.Our Delaware State News circulation staff has red-flagged and put in safeguards to make sure no further deliveries are made to this addressThe routes are delivered by independent contractors, but we have tightened up our internal system to reduce the chances of this occurring againln addition, I contacted the individual, introduced myself as publisher, and let her know what we are doing to remedy the problemShe let us know that she does read the paper, but buys it at news racksas she does not want to have delivery at her residenceespecially when she might be away from homeI provided her with a direct phone number so I can be contacted immediatelyshould we fall short again in our service
As publisher or the Delaware State News, I am accountable for the level of service we provide our community. lt was particularly concerning to me that a homeowner in our area was continuing to receive a copy of the paper, when they had contacted us three...
times asking for it to be discontinued. Here is what we have done to address the problem.First , we audited our delivery in this area to confirm and pinpoint our error. Our practice is to deliver a complementary or sample' copy of the Delaware State News to rotating non-subscriber households in our primary delivery area. We keep a "do not deliver list" for those not wantingto get this sample copy. Unfortunately, in this instance our system broke down unacceptably. and t he resident continued to get the paper despite three requests not to receive it. As a successful business. we want to make sure each copy of our paper gets into the hands of someone wanting to receive it , so correcting this not only reflects our commitment to good service. but also is sound financial management.Our Delaware State News circulation staff has red-flagged and put in safeguards to make sure no further deliveries are made to this address. The routes are delivered by independent contractors, but we have tightened up our internal system to reduce the chances of this occurring again. ln addition, I contacted the individual, introduced myself as publisher, and let her know what we are doing to remedy the problem. She let us know that she does read the paper, but buys it at news racks. as she does not want to have delivery at her residence. especially when she might be away from home. I provided her with a direct phone number so I can be contacted immediately. should we fall short again in our service.
As publisher or the Delaware State News, I am accountable for the level of service we provide our communitylt was particularly concerning to me that a homeowner in our area was continuing to receive a copy of the paper, when they had contacted us three times asking for it to be discontinuedHere is what we have done to address the problem.First , we audited our delivery in this area to confirm and pinpoint our errorOur practice is to deliver a complementary or sample' copy of the Delaware State News to rotating non-subscriber households in our primary delivery area We keep a "do not deliver list" for those not wantingto get this sample copyUnfortunately, in this instance our system broke down unacceptablyand t he resident continued to get the paper despite three requests not to receive it As a successful businesswe want to make sure each copy of our paper gets into the hands of someone wanting to receive it , so correcting this not only reflects our commitment to good servicebut also is sound financial management.Our Delaware State News circulation staff has red-flagged and put in safeguards to make sure no further deliveries are made to this addressThe routes are delivered by independent contractors, but we have tightened up our internal system to reduce the chances of this occurring againln addition, I contacted the individual, introduced myself as publisher, and let her know what we are doing to remedy the problemShe let us know that she does read the paper, but buys it at news racksas she does not want to have delivery at her residenceespecially when she might be away from homeI provided her with a direct phone number so I can be contacted immediatelyshould we fall short again in our service
As publisher or the Delaware State News, I am accountable for the level of service we provide our community. lt was particularly concerning to me that a homeowner in our area was continuing to receive a copy of the paper, when they had contacted us three...
times asking for it to be discontinued. Here is what we have done to address the problem.First , we audited our delivery in this area to confirm and pinpoint our error. Our practice is to deliver a complementary or sample' copy of the Delaware State News to rotating non-subscriber households in our primary delivery area. We keep a "do not deliver list" for those not wantingto get this sample copy. Unfortunately, in this instance our system broke down unacceptably. and t he resident continued to get the paper despite three requests not to receive it. As a successful business. we want to make sure each copy of our paper gets into the hands of someone wanting to receive it , so correcting this not only reflects our commitment to good service. but also is sound financial management.Our Delaware State News circulation staff has red-flagged and put in safeguards to make sure no further deliveries are made to this address. The routes are delivered by independent contractors, but we have tightened up our internal system to reduce the chances of this occurring again. ln addition, I contacted the individual, introduced myself as publisher, and let her know what we are doing to remedy the problem. She let us know that she does read the paper, but buys it at news racks. as she does not want to have delivery at her residence. especially when she might be away from home. I provided her with a direct phone number so I can be contacted immediately. should we fall short again in our service.