Del Monte Foods

The Del Monte slice pineapple in can I bought is awful and waste of money. The sliced pineapple is not yet ripe when it was put into production and put in the can. It is hard to chew it even when you use a kitchen knife it is very touch to cut. The color of the pineapple are pale white not golden yellow and the pineapple does not have the sweet taste of sugar. Maybe management should consider reviewing the harvested crop of pineapples and separate the ones that are not ripe yet and let these ripened up first before putting these into production and canned them. Believe me DOLE CORPORATION YOU WILL LOST MORE IF YOU KEEP DOING THIS BECAUSE BUYER/CONSUMER WILLNOT BUY THESE PRODUCT OF YOURS ANYMORE. RQM 5/25/2021

I have tried multiple cans of Del Monte pineapple chunks with the same result on each can. This product originates in the Philippines. They are barely edible. I don’t know if it is from poor quality pineapple, harvest before they are ripe or maybe the center heart of the pineapple which is like eating wood pulp. They are off my list as a product to buy.

I submitted the piece of pit to Del MonteThey are currently examining it and should get back to me any day

Initial Business Response /* (1000, 9, 2015/12/16) */
Received business response via email on 12/16/15:
I've reached out to Mr*** by phone at approximately pm Eastern and we are sending the following email to apologize and request additional informationI'm also sending him a dollar
refund
We *** follow up again by phone on Friday if he doesn't respond before then
Thanks
*** ***
Initial Consumer Rebuttal /* (2000, 12, 2015/12/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Mr*** *** called me on Wednesday, December 16, I returned his phone call, and he apologized for the time it took to get back to meI explained the situation over the phone, gave him the information he needed, and I sent a picture of the label and peach pit to himI received a response back from him that he had received my email and attachmentI believe this has been resolved and hopefully I never find another peach pit or any foreign item in a can
Thanks for your help in resolving this situation

Initial Business Response /* (1000, 5, 2015/12/28) */
Contact Name and Title: *** *** CA ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@delmonte.com
Good Morning,
I called and spoke with Ms*** this morning at approximately 11:AM EstShe explained the
situation again to me and how it made her feelShe also told me she felt our rep didn't take the contact seriously and she hadn't received the coupons that were promised to herI assured her that we do in fact take this seriously, I again apologized and I'm having mailing material sent to her home to retrieve the insect so that it can be forwarded to our quality assurance departmentI'm also sending her a dollar goodwill gesture so she can take her friend out for dinner on us
This complaint appears to have been resolvedIf you or Ms*** needs any additional information please don't hesitate to contact me,
Thanks
*** ***
Del Monte Foods Consumer Affairs Coordinator

I submitted the piece of pit to Del Monte. They are currently examining it and should get back to me any day.

Good Morning,
We spoke to Mrs. [redacted] on Thursday 6/15/2017. I am working with Mrs. [redacted] to investigate and resolve her complaint and we are currently waiting for completed forms and copies of her out of pocket expenses. We are committed to investigating this issue and making sure this is resolved...

amicably. Once we have a final resolution I will let you know.
Please let me know if you have any questions.
 
Sincerely,
 
[redacted]
Del Monte Foods Consumer Affairs.

Review: I found a "worm like" creature in my tuna and went online to the Starkist FB page and posted a picture of the disgusting thing and asked to find out what it is. They gave me a phone number that I can not call as I am a service member currently serving overseas. I responded with that information and they told me to fill out a form (no specifics) on their website and sorry for the inconvenience. I tried the contact button on their site and it would not allow me to get to the page (which I also posted in the comments) And after over a day there has been ZERO response to assist me in resolving this matter. They also deleted my original post and I had to post in their ratings section in order to get a response. It is very frustrating since I am currently overseas, but the quality of the product should remain the same for troops abroad since they are purchased from stateside vendors and flown overseas.Desired Settlement: I would like to know what the creature is...