Del Lago Resort and Casino

Money was refunded from overcharge this morning

We recently received your letter regarding a complaint made by one of our guests through youroffice (ID: ***)Upon receiving this correspondence, we immediately contacted the guestto let them know we were looking into the incidentWe contacted every employee that had eithera direct or
indirect involvement in the complaintWe convened as a team and believe we came tothe best solution for the guest, as well as to avoid this situation in the future.Our solution was to unblock the complainant from our Facebook page, apologize for themisunderstanding, create a better detailed policy of blocking patrons from our social mediapages, and make sure all future online promotions are highly detailed and communicatedproperly.We have reached out to the complainant and let him know of our solutionThank you for thisopportunity to examine this further and avoid future issues of similar nature.Thank you,Juris B***Senior VP, Assistant General Managerdel Lago Resort and Casino

Money was refunded from overcharge this morning.