Deja Blue Beauty Salon

[redacted]  Dear Sir or Madam:            On February **, 2016, our client, [redacted] (a collection agency) placed four debts that were the result of four unreturned textbooks rented through the [redacted]...

[redacted] rental program at the [redacted] bookstore on January **, 2015 a and due back May ** 2015 but not returned.    The first time [redacted] spoke to our office she advised she returned the books late but the school advised her they were accepted.  We reached out to our client for confirmation as to whether these accounts could be closed in our system.  Our client confirmed these accounts can be closed and same were closed out.  Any recent call would of been to advise [redacted] of the close out.  If anything else is needed, she may contact me directly at ###-###-####. Best Regards,[redacted]

Sent Via Online Portal Only Dear Sir or Madam:I have reviewed the complaint below from [redacted].  On July **, 2017 two debts were placed in my office by [redacted] for two unreturned textbook rentals, rented from original creditor, [redacted]. One book was...

titled 'White Privilege rented on April **, 2015 and a 2nd book was titled 'Counseling: A Comprehensive Profession' was rented on June **, 2015.  Both books failed to be returned.  Initially, [redacted], the primary collection agency, reached out to [redacted] to resolve this matter.  [redacted] never disputed the debts nor notified [redacted] she returned the books when she spoke with one of their agents on October **, 2016, but rather, she advised them she would resolve these debts through an ACH payment at a later date when she could pay same and then never called back to pay. Since [redacted] never received a payment, nor a dispute, these two debts were placed with my office for collections because they remained unresolved.  Recently, [redacted] spoke to one of my representatives and was very rude and aggressive when discussing the matter with her.  My representative advised her same was never disputed and the books were not received and explained all the details surrounding the debts.   I have reached out to my client and advised them of [redacted] dispute, in which she now states she returned the book and they confirmed she never disputed this prior, and in fact, stated she wanted to pay via ACH when the matter was in there office.   Regardless of the untimeliness of the disputed debt, my client has authorized me to close these two debts in [redacted]' name.  Therefore, these two matters have been closed at my firm.  Please do not hesitate to contact me if you need any additional information. Best Regards,Crystal M[redacted], Esq.

Sent Via Online Portal  Dear Mediator:I have rea[redacted] recent response.  This office has provided a copy of the signed check in question along with validation I do not understand why [redacted] stated "this office has not provided any debt validation" please advise if he did not have access to the check copy and I can certainly send same to him again directly so he may further review.To respond to [redacted] allegations and slanderous remarks against my company I advise him we operate in strict compliance with the FDCPA.  This matter was marked disputed and he was provided a copy of the check.  To complete the "fraud" process we simply asked [redacted] to provide supporting documentation and a reason why this signed check with his name and address is not owed and outstanding, i.e. identity theft, etc.  however, [redacted] refuses to address same.  Furthermore, to address another allegation [redacted] made, this firm does not purchase any debts and manages outstanding debts on behalf of our clients, in this case, the funds would be returned to CVS Caremark, as that is the creditor the returned check was made payable to and passed to in 2013. My staff always handles matters in a professional manner and goes above and beyond to assist consumers that have a matter placed in our office.  However, [redacted] is making slanderous and insulting comments that we are cyber-stalking or harassing him.  We do not engage in any such behavior.  He have discussed the returned check placed in our office and provided him a copy of same, he yelled aggressively at the representative that tried to assist him and then filed this Revdex.com Complaint.  When I provided a response through the Revdex.com he responded back that we are continuing to "harass" him, however, as required policy, we responded and provided a copy of the check for [redacted], through the Revdex.com portal, we have not reached out to him at all since he yelled at the representative in my office.  Please advise how you would like me to further handle the threats made against my firm from [redacted] as I have been trying to assist [redacted] with this matter and still remain personally available to discuss same with him to resolve.  He should be advised that the returned check in my office is currently listed as disputed and we requested same be deleted while we await proper paperwork proving fraud, we have not reached out to him since the day he yelled at the representative and have only gone through the Revdex.com to address his concerns as required. I do hope we are able to come to a resolution.Respectfully Submitted,Crystal M[redacted], Esq.

[redacted]
                         [redacted]   [redacted]...

[redacted]
                                 [redacted]Dear Mediator:  Please be advised a debt created from an unreturned book rental through the Follett Educational Group book rental program at Massachusetts Bay Community College Bookstore was placed in my office in [redacted]'s name in 2013 for collections.  Attached is [redacted]'s receipt of the two books she rented on January **, 2013.  One of the two books,  titled "Asking the Right Questions" was never returned and [redacted] was responsible for the debt created as per the terms and conditions of the rentals.  I have reached out to my client and they advise the book was not returned and the matter is still open and a balance is owed. If [redacted] believes she returned the book she can provide supporting documentation to me directly.  Please have [redacted] contact me directly at ###-###-#### and I will be happy to assist her further with this matter.Best Regards,[redacted]

Sent Via E-mail Only As Requested                                     Re: LOCM ref # [redacted]  Dear Mediator:     Please...

be advised a debt that resulted from a returned check provided by [redacted] issued to North East Animal Hospital on November **, 2011 (copy attached) was placed in my office for recovery efforts. In Colorado,  a licensed attorney may collect debt on behalf of their clients and does not need a collection agency license. I have attached a copy of the check for [redacted]'s review.  I currently have this account listed as disputed after reading [redacted]'s Revdex.com complaint.   After [redacted] has reviewed same, she can contact me directly at ###-###-#### to discuss. I will be happy to personally assist her.   Best Regards,Crystal M[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We have received this complaint and marked Angel Medina's file as disputed and requested our client submit copies of the insurance policy contract showing the outstanding balance to us.  Upon receipt of same, we will forward to Angel M[redacted] for review and discussion.  In the interim,...

this item has been removed from his credit report until documentation is provided.Thank you Law Offices of Crystal Mney, P.C.