DEFENDERS d/b/a Protect Your Home

February 27, 2017 Revdex.com of Central Indiana 151 N. Delaware St. #2020 Indianapolis, IN 46204-2599   Defenders Inc. DBA Protect Your Home DBA Protect Your Home 3750 Priority Way South Drive Indianapolis, IN 46240   Re: [redacted] Complaint No. [redacted] Acct. No. [redacted]...

                  Dear Ms. [redacted], This letter is in response to the complaint # [redacted] by [redacted]. By way of background, Defenders, Inc.  DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systems. We have been an ADT authorized dealer since 1998 that sells and installs ADT monitored security systems. Once the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT.   In summary, Ms. [redacted] states that the technician installed the panel in a location not compatible with the landline service. To avoid exposing the damage, she agreed to the higher monitoring rate for the Pulse service and cellular service. She was under the impression she had 30 days to cancel and also does not understand the contract. Ideally she would like to cancel with a full refund. Ms. [redacted] contacted Protect Your Home on February 4, 2017 in regards to an ADT monitored alarm system. She had received an advertisement quoting $27.99 for the monitoring rate, a free basic security package, and a $100 Visa gift card. She paid $105.93 for the installation and scheduled the installation for February 9, 2017 where she paid an additional $107 for equipment.   The system was installed on February 9, 2017 where she agreed to a 36 month contract at $52.99 a month. This service has upgraded features that the $27.99 rate does not offer. This rate includes cellular uplink which allows a cellular connection to ADT via cell towers. It also includes Pulse Tier 1 which allows access to the alarm system though a smart phone, tablet, or computer. Lastly, it includes ADT’s limited extended warranty known as the quality service plan (QSP). The rate of $27.99 does not include any of these items and requires the alarm panel to be connected to a compatible active landline service. Upon signing the contract, Ms. [redacted] only had three business days to cancel without penalty. She called in February 14, 2017 to discuss cancelling, but she was offered a refund for the $107 and a downgrade to $27.99. She was advised that she still had the option to cancel, but she wanted to talk to her fiancé first. She did not cancel. It was not until February 24, 2017 when she called back to cancel. She was outside the cancellation at that time, so she was quoted the termination charges. This information was accurate. I called her to discuss her concerns and advised that the cancellation cannot be processed without a termination fee. I offered to schedule a downgrade and she accepted. As a courtesy, I added a second panel for free. This will allow her to have the $27.99 rate without having to expose the holes created during the initial installation.   Ms. [redacted] was confused about which document was her contract. I helped her locate the contract and went over the terms with her. I apologize if she was inconvenienced during this process, but I appreciate the opportunity to address her concerns and help come to a resolution.       Sincerely,     Crystal F[redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

October 19,
2015Revdex.com of
Central Indiana151 N.
Delaware St. #2020Indianapolis,
IN 46204-2599Defenders
INC. DBA Protect Your HomeDBA
Protect Your Home3750
Priority Way South DriveIndianapolis,
IN 46240Re: [redacted]Complaint # [redacted]Account # [redacted]Dear
Ms. [redacted],This
letter is in...

response to the Complaint #[redacted]. By way of background,
Defenders INC.  DBA Protect Your Home is
an Indiana Corporation that specializes in selling residential alarm systems.
We have been an ADT authorized dealer since 1998 that sells and installs ADT
monitored security systems. Once the security system is installed, the contract
is then purchased, billed, serviced and maintained by ADT.Summation of Complaint:Client’s
account has been cancelled and there has been a delay in refund.Acknowledgement of Resolution:In regards
to Complaint #[redacted], we have
carefully reviewed the matter and bring forth the following recommendations. On
October 15, 2015, a refund was issued in the amount of $105.97. Upon receipt of
refund, the matter should stand as resolved.We
apologize for the length of time it has taken to resolve this complaint, if the
client has any other questions or concerns, please don’t hesitate to contact
us.Regards,Customer
Loyalty Representative Protect Your Home ADT
Authorized Premier ProviderTell us why here...

March 7, 2017 Revdex.com of Central Indiana 151 N. Delaware St. #2020 Indianapolis, IN 46204-2599   Defenders Inc. DBA Protect Your Home DBA Protect Your Home 3750 Priority Way South Drive Indianapolis, IN 46240   Re: [redacted] Complaint No. [redacted] Acct. No. [redacted]                   Dear Ms. [redacted], This letter is in response to the complaint no. [redacted] submitted by [redacted]. By way of background, Defenders, Inc.  DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systems. We have been an ADT authorized dealer since 1998 that sells and installs ADT monitored security systems. Once the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT.   In summary, Ms. [redacted] states she has not received a refund and she has not been contacted about the damages caused by the installation.   Protect Your Home only collected one payment of $51.94 on December 19, 2016 through ACH. The payment came back with insufficient funds. Due to the NSF, a refund for $51.94 will not be processed. If Ms. [redacted] was charged for any monitoring fees, she will need to contact ADT at 1-800-369-0996 option 1.   In regards to the damages, it is not standard process to repair holes after the installation was agreed upon. Ms. [redacted] contacted our company to install an alarm system, so we did. There was no mention of damages prior to this rebuttal. It is also not recorded on her cancellation form. If the technician did put this in writing, she will need to submit a copy of that. I attempted to reach out to Ms. [redacted] had to leave her a voicemail. Sincerely,   Crystal F[redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

October 19,
2015Defenders
INC. DBA Protect Your HomeDBA
Protect Your Home3750
Priority Way South DriveIndianapolis,
IN 46240Re: [redacted]Complaint # [redacted]Account # N/ADear [redacted]This
letter is in response to the Complaint #[redacted]. By way of background,
Defenders INC. ...

DBA Protect Your Home is
an Indiana Corporation that specializes in selling residential alarm systems.
We have been an ADT authorized dealer since 1998 that sells and installs ADT
monitored security systems. Once the security system is installed, the contract
is then purchased, billed, serviced and maintained by ADT.In regards
to Complaint #[redacted], we have
carefully reviewed the matter and bring forth the following recommendations. Party
has been removed from all avenues of communication. Please allow for this
process to take up to 14 days to finalize.Our
organization looks forward to reconciling this complaint in a timely fashion.
We extend an apology in advance for any inconvenience this matter has caused. Regards,Customer
Loyalty Representative Protect Your Home ADT
Authorized Premier ProviderTell us why here...

January 20, 2015 Revdex.com of Central Indiana 151 N. Delaware St. #2020Indianapolis, IN 46204-2599 Defender Security Company DBA Protect Your Home 3750 Priority Way South Drive,Ste 200 Indianapolis, IN 46240  Re:...

                 [redacted] Complaint No. [redacted]Acct. No.         [redacted] Dear Ms. [redacted],  Thisletter is in response to the complaint #[redacted] filed by [redacted]. By way of background, Defender Security Company DBA Protect YourHome is an Indiana corporation that specializes in selling residential alarmsystems. We have been an ADT authorized dealer since 1998 that sells andinstalls ADT monitored security systems. Once the security system is installed,the contract is then purchased, billed, serviced and maintained by ADT.  I have researched this accountand found that the customer had spoken to Ms. G[redacted] to cancel hisaccount.  The refund request was put inon 1/7/2014 and our standard refund time is up to 30 calendar days.  I have put in a request to have this refundexpedited so that the customer could receive it much sooner.   I apologize for themisunderstanding that there was between the sales representative and thecustomer during the initial sales call.   We apologize for anyinconvenience he has experienced. Please let us know if you have any additionalquestions or concerns. Sincerely,  Mandy H[redacted]Customer Loyalty Representative Customer LoyaltyADT Authorized Premier ProviderOffice:  317-957-3833 Tell us why here...

December 21, 2017Revdex.com of Central Indiana 151 N. Delaware St. #2020Indianapolis, IN 46204-2599 Defenders Inc. DBA Protect Your HomeDBA Protect Your Home3750 Priority Way South DriveIndianapolis, IN 46240 RE: [redacted]Complaint No. [redacted]Acct. No. [redacted]                  This letter is in response to the complaint # [redacted] submitted by [redacted]. By way of background, Defenders, Inc.  DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systems. We have been an ADT authorized dealer since 1998 that sells and installs ADT monitored security systems. Once the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT. In summary, the consumer would like compensation for damages done to his home.  I was able to locate the original documents sent over by the customer. I have submitted a refund for $321.85 for the damages. I have also added a $100 visa gift card the customer will receive in 17-21 days.  I am not sure why the error message was received when trying to email me. I will reach out to my IT department regarding that.  I apologize for any inconvenience but I appreciate the opportunity to address these concerns. If the consumer would like speak further, I can be reached directly at 317-860-6797.  Sincerely, Emily B[redacted]Customer Loyalty Representative Protect Your Home ADT Authorized Premier ProviderE: [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

January 2, 2018 Revdex.com of Central Indiana 151 N. Delaware St. #2020 Indianapolis, IN 46204-2599   Defenders Inc. DBA Protect Your Home DBA Protect Your Home 3750 Priority Way South Drive Indianapolis, IN 46240   RE: [redacted] [redacted] Complaint No. [redacted] Acct. No. [redacted]...

                  This letter is in response to the complaint # [redacted] submitted by [redacted] [redacted]. By way of background, Defenders, Inc.  DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systems. We have been an ADT authorized dealer since 1998 that sells and installs ADT monitored security systems. Once the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT.   In summary, the consumer would like the credit inquiry removed.   I reviewed the sales call and we have determined to remove the credit inquiry. We are sending a request to Equifax to remove. Please allow time for processing.   If the consumer would like to further discuss this, I can be reached directly at 317-860-6797. I apologize for the inconvenience but appreciate the chance to address the concerns.   Sincerely,   Emily B[redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

March 22, 2016 Revdex.com of Central Indiana 151 N. Delaware St. #2020 Indianapolis, IN 46204-2599   Defenders INC. DBA Protect Your Home DBA Protect Your Home 3750 Priority Way South Drive Indianapolis, IN 46240   Re: [redacted] Complaint # [redacted] Account # [redacted]   Dear [redacted]...

[redacted]   This letter is in response to the Complaint #[redacted]. By way of background, Defenders INC.  DBA Protect Your Home is an Indiana Corporation that specializes in selling residential alarm systems. We have been an ADT authorized dealer since 1998 that sells and installs ADT monitored security systems. Once the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT.   Summation of Complaint: Owner of complaint requests resolve in matter. Acknowledgement of Resolution: Our escalations repersnetative did speak to Mr. Reese  on March 25th in regards to his complaint; he did express dissatisfaction on how his complete account was handle in regards to the account being sent to 3rd party collections without being called.  He was also displeased that we never mailed the BOC letter to his old address vs the new address.  Mr. Reese did advise that our installer was supposed to come to his residence back in January but missed the appointment time. Which we do not have records of at this time we just reflect in our notes that the customer rescheduled. We did inquire on the date he would like us to come out he opted not to continue with service. I did advise him that unfortunately he would be responsible for 75% of the contract on his old address in Colorado.  He requested that we need to consider some his recent experience in to perspective when attempting hold him to the standard termination cost. Our escalations representative advised him I would be willing to lower the termination cost to 40%- $527.78 to prevent the complaint to going to social media and media.  He advised he would submit the payment to internal collection team rather than the 3rd party collection company. We have confirmed that our 3rd party collection team has closed the account on their end on 03/25/2016 due to the complaint. The account holder is awaiting a letter confirming that his account will not be impacted on his credit We apologize for any inconvenience this matter has caused.   Regards, Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider       Tell us why here...

January 15, 2016 Revdex.com of Central Indiana 151 N. Delaware St. #2020 Indianapolis, IN 46204-2599 Defenders INC. DBA Protect Your Home DBA Protect Your Home 3750 Priority Way South Drive Indianapolis, IN 46240 Re: [redacted] Complaint # [redacted] Account # [redacted] Dear [redacted] This letter is in response to the Complaint #[redacted]. By way of background, Defenders INC.  DBA Protect Your Home is an Indiana Corporation that specializes in selling residential alarm systems. We have been an ADT authorized dealer since 1998 that sells and installs ADT monitored security systems. Once the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT. Summation of Complaint: Owner of complaint does not “agree” with the length of contract. Acknowledgement of Resolution: In regards to Complaint #[redacted] we have carefully reviewed the matter and bring forth the following recommendations. Owner of complaint under “express consent,” voluntarily provided contract signature. Their voluntary actions bind them to a “financial” duty relative to length of contract. Owner of complaint was provided access to the terms and conditions of the 36 month contract.  Failing to comply within contract’s three day opt-out period, contract holds as irrevocable (w/limited relief) and enforceable. Client brings forth a “reasonableness/ fairness” argument in regards to the terms and conditions of the contract. This is an unfounded claim, as client was given privy to the terms and conditions (during initial sales call/post install) of the contract. Client will remain responsible for the duration of the 36 month contract. His claim via Revdex.com statement is simply preposterous, client voluntarily e-signed a contract, therefore, acknowledging “reasonable person” comprehension of the terms/conditions thereof. Client cannot justifiably argue “disability” or “fixed income” as he was aware of both his physical and financial status prior to entering into a legally binding contract. If client is experiencing system issues, then our Customer Care department (800 689 9554), is available to schedule an appointment to trouble shoot any issues. We have confirmed that client is in receipt of a copy of the contract and via credit card authorization agreed to any/all relevant charges. We have again verified that the contract is e-signed with your initials/signature. Matters of billing and price adjustments, client would need to speak with ADT Corporate @ 800 369 0996 (opt 1 billing).  Regarding cancellation, client will be held to 75% BOC. We apologize for any inconvenience this matter has caused. Regards, Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider

September 29, 2015 Revdex.com of Central Indiana 151 N. Delaware St. #2020Indianapolis, IN 46204-2599 Defender Security Company DBA Protect Your Home 3750 Priority Way South Drive, Ste 200 Indianapolis, IN 46240  Re:...

                        [redacted] ComplaintNo. [redacted]Acct. No.              [redacted] Dear Ms.Richardson,  This letter is in response to the complaint #[redacted] filedby [redacted]. By way of background, Defender Security Company DBAProtect Your Home is an Indiana corporation. We have been an ADT authorizeddealer since 1998 that sells and installs ADT monitored security systems. Oncethe security system is installed, the contract is then purchased, billed,serviced and maintained by ADT. We have reviewed Ms. [redacted]’s account.  We show that this cancellation was processedas of September 23, 2015.  The notes inthe account also indicate that the past due balance has been waived at thistime. Please let us know if we can provide any additional information. Weapologize for any inconvenience or frustration that the customer may haveexperienced and we appreciate the opportunity to address her concerns.Sincerely, Cierra c[redacted]Customer Loyalty RepresentativeProtect Your Home ADT Authorized Premier ProviderE: Cierra.c[redacted]@protectyourhome.com     Tell us why here...

February 24, 2016 Revdex.com of Central Indiana 151 N. Delaware St. #2020 Indianapolis, IN 46204-2599   Defenders INC. DBA Protect Your Home DBA Protect Your Home 3750 Priority Way South Drive Indianapolis, IN 46240   Re: [redacted] Complaint # [redacted] Account # [redacted]
* Dear Ms....

[redacted]   This letter is in response to the Complaint #[redacted]. By way of background, Defenders INC.  DBA Protect Your Home is an Indiana Corporation that specializes in selling residential alarm systems. We have been an ADT authorized dealer since 1998 that sells and installs ADT monitored security systems. Once the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT.   Summation of Complaint: Owner of complaint states “false” signature, equipment up charge , and incorrect MMR. Acknowledgement of Resolution: Offer Pending-In regards to Complaint #[redacted], we have carefully reviewed the matter and bring forth the following recommendations. We have researched the matter and have determined that there is a valid E-signed contract on file. Meaning that the client signed via a tablet, and her signature populated throughout the contract. An e-signature is recognized as a legally binding signature. We do show a credit  card authorization on file, therefore, client did have notice and acknowledge via signature equipment charges. Client can contact our Customer Care Department (800 689 9554), and schedule a system/equipment downgrade. A downgrade of equipment will reduce the charges in equipment. In re of MMR charges, we are unable to amend the charge. We do show that the MMR charge is the same as that of the contract. We have included a copy of the contract for review. We apologize for any inconvenience this matter has caused.   Regards, Chase [redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider         Tell us why here...

June 13, 2017 Revdex.com of Central Indiana 151 N. Delaware St. #2020 Indianapolis, IN 46204-2599   Defenders Inc. DBA Protect Your Home DBA Protect Your Home 3750 Priority Way South Drive Indianapolis, IN 46240   RE: [redacted] Complaint No. [redacted] Acct. No. [redacted]...

                  Dear Ms. [redacted], This letter is in response to the complaint #[redacted] submitted by [redacted]. By way of background, Defenders, Inc.  DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systems. We have been an ADT authorized dealer since 1998 that sells and installs ADT monitored security systems. Once the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT. In some instances, the account his billed by Protect Your Home and then later purchased by ADT who then takes over the billing.   In summary, Ms. [redacted] states that her monthly rate has not been corrected although she has a contract for $27.99. She would like the rate corrected and the charges reimbursed back to her for what she was overcharged.   After looking into her account, I found that we were missing part of the amended contract. Without the full contract, ADT is unable to make an adjustment. I advised Ms. [redacted] and she agreed to sign a new one electronically. I notified the team responsible for creating and send the electronic contracts. I requested that is may take 48 hours to received. Once signed, ADT will receive a copy and will be able to adjust her bill and credit back to her any overpayments. I explained that it is a process, so she is welcome to call me anytime during this process. I apologize for any inconvenience this may have caused.       Sincerely,     Crystal F[redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.  Emily from HomeDefenders contacted me and she assured me the Visa card would be sent without any fee charged.  I also noticed they removed this promotion from the web page, and she heard my admonition that no reference in the offer was made regarding fees.I also expressed concern regarding the pressure tactics and misrepresentation of the ADT policy regarding cancellation.  We worked out a compromise that is satisfactory to both parties.Overall, the organization response was above and beyond what I expected after my initial experience, and I am glad to have signed on with them.  I am grateful to the Indiana Revdex.com for facilitating this resolution. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I do not accept the response for two reasons, 1st, the company conntinues to claim that the letter I sent was not received. As you can see from the attachment it was delivered by the USPS on June 29th. 2nd, the response does not address the billing issue. I have been told by tI would be contacted about the final bill and have not been contacted.  I suspect if I had not filed this complaint my letters & faxes would continue to "not be received" and the company would attempt tocollect fees beyond the end of the contract date. I willl not consider this matter closed until this issue has been fully addressed.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I agreed to downgrade the service but I still did not get anything official, we talked 2 weeks ago and they said the billing department will contact me but they did not, I also need confirmation that the fake contract is not valid anymore and an apology about forging my signature on a contract I did not read and did not agree on, also you billing department charged me on previous address which was supposed to be cancelled and they said they will send me a refund for that by a cashier check 2 months ago and I did not get anything yet!
Regards,
[redacted]

May 5, 2016 Revdex.com of Central Indiana 151 N. Delaware St. #2020 Indianapolis, IN 46204-2599 Defenders INC. DBA Protect Your Home DBA Protect Your Home 3750 Priority Way South Drive Indianapolis, IN 46240 Re:  [redacted] Complaint No. [redacted] Acct. No. [redacted]
* Dear [redacted],...

This letter is in response to the complaint # [redacted] by [redacted]. By way of background, Defenders, Inc.  DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systems. We have been an ADT authorized dealer since 1998 that sells and installs ADT monitored security systems. Once the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT. [redacted] filed a complaint about receiving collections notices for previous home at 3224 Cork Bend Dr Indianapolis, OH 46239. He is requesting collection efforts to cease due to claiming he was not aware the contract would renew. Instructions to assist customers with moving their system are included with information provided at installation.  Failure to follow these guidelines, to re-establish service with Protect Your Home at a new address, results in account holder being responsible for 75% of remaining agreement balance due to early termination. I show [redacted] contracted our customer service department in regards to upcoming move on December 10, 2015.  [redacted] was transferred to our movers department to continue further with the process and he advised our representative that the new location he is moving to already has security. Our representative advised that if he did not proceed with the move he would be looking in termination fees of his 36 month agreement which I have included for your records.   [redacted] advised our agent that he would check with his mother in law to see if she was wanting to have the service at her address. [redacted] contacted ADT Corp on December 10, 2015 due to moving to a different address effective December 18, 2015. As a result, we received notification the account holder did cancel within their 36 month term.  When this occurs a balance of contract letter is sent.  Our collections team did speak to [redacted] on January 12, 2016 in regards to his account and he was advised of the termination cost on the contract. [redacted] did offer to lower the termination cost on the call to 50% termination cost rather than the standard 75% that his contract states in the terms and conditions. However, he advised our agent he would need to speak to his spouse and call us back.  We continued to contract [redacted] through the month of January and several messages were left with no response back.  [redacted]’s account was then submitted to 3rd party collections on February 3, 2016. In effort to resolve the complaint our office is willing to lower the termination cost to 50% which is $915.35 and he would need to submit this payment to our 3rd party collections company. We apologize for any inconvenience or frustration that [redacted] may have experienced and we appreciate the opportunity to address his concerns and reach a resolution. Sincerely, Ana [redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
There has not been resolution.  The December 1st appointment is in place because a November 11th appointment was again missed by Defenders.  My security system is still malfunctioning.  How can Defender wish to close the case when a technician has yet to even show up and fix the problem. An future appointment is not a solution to the problem it is the cause of the problem.  They have repeatedly set appointments and have missed them.  In my opinion the response is a joke and illustrates that they don't even care what the problem is and have no desire to fix it.[redacted]  
Regards,
[redacted]

March 18, 2015 Revdex.com of Central Indiana 151 N. Delaware St. #2020Indianapolis, IN 46204-2599 Defender Security Company DBA Protect Your Home 3750 Priority Way South Drive,Ste 200 Indianapolis, IN 46240  Re:                  [redacted] Complaint No. [redacted]Acct. No.         [redacted] Dear Ms. [redacted],  Thisletter is in response to the complaint #[redacted] filed by [redacted]. By way of background, Defender Security Company DBA Protect YourHome is an Indiana corporation that specializes in selling residential alarmsystems. We have been an ADT authorized dealer since 1998 that sells andinstalls ADT monitored security systems. Once the security system is installed,the contract is then purchased, billed, serviced and maintained by ADT.  I have researched this account andfound that Mr. [redacted] has spoken with our customer loyalty agent and they haveagreed to a downgrade of the system which will allow Mr. [redacted] to be billedat the $44.99 monthly rate.   We apologize for anyinconvenience he has experienced. Please let us know if you have any additionalquestions or concerns. Sincerely,  Amanda H[redacted]Sr. Manager, Customer LoyaltyDEFENDER3750 Priority Way South Drive, Suite 200Indianapolis, IN  [email protected] Tell us why here...