Dedham Auto Mall

[redacted],You purchased this vehicle from us in August 2013. This issue with your vehicle’s engine occurred just recently, in June 2015 -  nearly two years after your purchase. Also, there is no indication any oil change or basic service has occurred in almost two years. When the vehicle was...

purchased, it had 76,245 miles on it. We performed a pre-delivery safety inspection in August of 2013,  the car passed the MA state inspection following its sale. You also brought the vehicle to a 3rd party ([redacted] of Raynham), which inspected and serviced the car in November 2013. Currently, the vehicle has 85,227 miles on it (as of June 3, 2015) and had been driven to Tennessee before experiencing the engine seizure. So two years and nearly 9,000 miles in between oil changes - the engine seized. Regrettably there’s not much one can do about that. We’ve attached the [redacted] report, which validates the chain of events we listed. We’re sorry that you're experiencing car trouble. We’d be more than happy to help them trade out of it, but the claims that we knowingly performed poor service or any other accusation is simply not true, and we consider it derogatory and libelous.Post sale service aside, the vehicle that was sold to you was in full compliance with Massachusetts General Law Section 93(a) Limited Use Vehicle Warranty.  Dedham Automall fulfilled all of the requirements under the 60 day/2500 mile warranty period, following the purchase.Dedham Auto Mall has no further obligation in the matter, and we only recently found out about this issue. However, we would be more than happy to help trade your car and work to find a replacement vehicle.Sincerely,[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I have tried MULTIPLE times to get in touch with [redacted], whom [redacted] suggested I contact. He does not return calls or emails. I cannot even trade the car in anywhere, as nobody can sell a car that has had THREE accidents, which I was completely unaware of after being shown a fake [redacted].
Regards,
[redacted]

Dear [redacted],We strive to provide excellent customer service, so we're sorry you've experienced this problem. We want to work with you to help resolve the issue. Please respond back to this email or give us a call at [redacted] and hopefully we can work together to figure out solution to the...

problem.Thank you,[redacted]