DecorGlamour.com

This order was shipped out to the customer on August **. Tracking # [redacted]. If you still have not received it, contact our office.

Revdex.com:At this time, I have not been contacted by DecorGlamour.com regarding complaint ID [redacted].Sincerely,
[redacted]

An RGA# (return authorization #) will be sent to you by email, along with instructions on where to return it to. We will waive the restocking fee. As soon as the return is on its way, please contact us with Tracking information so we can issue you a full credit. Please allow 2-3 business days for the RGA# to be sent.

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The invoice from the shipper states that they shipped just the vanity and it was only one piece. I can send documents showing it was not delivered  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

DecorGlamour isn't taking any accountability for their horrible service.  They could pay the manufacturing fees but they are choosing not too.  I will be sure to post everywhere I can that buyers should beware when thinking about buying from this company.  I understand that even though I am saying this hasn't been resolved you will be closing this case.  I just want it on record that I disagree with the outcome.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Review: I ordered knobs for cabinet 3 weeks ago, they took my money and I never received an email letting my know how to track product and I have not received product.

I have sent numerous emails - no response

I have called - no answer - you stay on hold and listen to their music for hours if you likeDesired Settlement: I want nothing more to do with these loosers.

Just want my money back

Thanks

Business

Response:

This order has been cancelled and a full refund has been issued.

Review: I filed an earlier complaint about this company charging me a restocking fee when I cancelled the order. The company refused to waive the restocking fee. My complaint now is that I have not received a refund check upon return of the ordered item. I paid $256.08 on Sept., **, 2014. The item was shipped to me on Oct. **, 2014. I refused shipment and [redacted] delivered it back to Decor Glamour. Decor Glamour received the return on Oct. [redacted] 2014.

I have been unsuccessful with getting my refund. Decor Glamour said they would issue a refund check in the amount of $192.06 on April **, 2015. I never received the refund check and Decor Glamour has refused to respond to any of my requests since April **, 2015.

I have proof of original payment, proof of [redacted] return, and and e-mail from Decor Galmour that my refund check would be sent on April **, 2015.Desired Settlement: I am requesting that I either get my refund check or the actual product that I purchased returned to me.

Business

Response:

A refund check has been requested from our Accounting Dept.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I do not consider my complaint to be resolved until I actually receive a refund check. Part of my complaint is that I have been told by this company that they would issue a refund check and then nothing happens and they don't respond to any communication. They said they would issue a refund check back in April and nothing has been done, I'm still waiting for the refund check to be issued.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted] %

Consumer

Response:

At this time, my complaint, ID [redacted] regarding DecorGlamour.com has been resolved.

I finally received a refund check.

Sincerely,[redacted]

Review: On 9/** I placed an order for kitchen drawer pulls with this company. For some reason the order was split; I received a box containing 2/3rd's of my order, but have not yet received the 2nd shipment. I have emailed them twice and only receive a "canned" email in response. The order I am waiting for is on UPS tracking Number: [redacted]. My order Number is [redacted]. The shipping label was created on 10/*. The missing items are: [redacted] kitchen drawer pulls, #[redacted].Desired Settlement: If they are not going to bother completing this order, I want them to credit my [redacted] Card for $32.80 for the pulls, plus the 9% tax of $2.96; Total $35.76.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I was charged two times for one purchase. I contacted the company on three separate occasions without the issue of the double charge being resolved.Desired Settlement: Refund the double charge immediately.

Consumer

Response:

At this time, I have not been contacted by DecorGlamour.com regarding complaint ID [redacted]. However, after I filed a complaint with my bank my bank refunded the double charge and fixed the issue for me.

Sincerely,

Review: July ** ordered 9 knobs from this company for roughly $108

Got a confirmation email for my order

No order has been shipped yet as of August ** (to my knowledge)

I contacted business via email on Aug ** and Aug **, followed by 2 phone calls.

Company no longer accepts phone calls for delivery questions, and has not responded to my emailDesired Settlement: Besides company being shut down for being so flaky, I expect a full refund on my Visa

Consumer

Response:

At this time, I have not been contacted by DecorGlamour.com regarding complaint ID [redacted].

Sincerely,

Business

Response:

This order was shipped out to the customer on August **. Tracking # [redacted]. If you still have not received it, contact our office.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I placed Order #[redacted] on 10/**/14 and received a confirming email. Almost three weeks later -- and after contacting Customer Services (1) by email, (2) by website inquiry, and (3) by telephone (first call - on hold for 19.5 minutes, second call - no pick up) -- I have not heard from the company. Ideally, I wish to confirm my order, find out the status, and know the expected delivery. If that information is not available, I would like to cancel immediately. For now, I am stuck, unable to reach anyone there.Desired Settlement: Ideally, I wish to confirm my order, find out the status, and know the expected delivery. If that information is not available, I would like to cancel immediately.

Business

Response:

Since the item on your order is a special order item, it generally takes 3-4 weeks to ship. Your order is scheduled to ship in the beginning of next week. A tracking# will be emailed to you as soon as it is available.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]Please cancel my order. So much time has passed that I ordered the product elsewhere. Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

An RGA# (return authorization #) will be sent to you by email, along with instructions on where to return it to. We will waive the restocking fee. As soon as the return is on its way, please contact us with Tracking information so we can issue you a full credit. Please allow 2-3 business days for the RGA# to be sent.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered a faucet that is not the flow rate that I was told. The flow rate is not listed on their website so I called their customer service department and was told this is a very high flow rate. We are building a home and I showed it to the plumber and he said it is one of the slowest flow rates on the market (approx 3 gallons per minute) and said I needed at least a 10 GPM for the size tub we have. I have been emailing and calling to exchange or return this faucet and no one is contacting me back.Desired Settlement: They misrepresented the product details. Had I know the flow rate was this slow I would have never purchased it. I want a full refund without any restocking fees and they should pay the return shipping.

Review: I ordered crystal oulls totalaling almost $100.00 almost 3 months ago.I was supposed to receicve them in 7-10 days. They took my money and have never sent the product. I have sent over 15 emails with no response. Iwhen I call the number it is an answering machine, I leave a message and nobody responds. This company is a fraud. I order thousands of dollars of nerchandise online and have never encountered a company that takes money for a product they do not have or do not ship.

I was able to talk to a lady that answered the phone one time, about a month ago. She said the items were in the warehouse and she would contact me when it shipped. She never contacted me and I still do not hace the pulls.when I try to call no answer. I have never been more frustrated with a company. Please do not let anyone else buy from them.Desired Settlement: Plase deliver the pulls or give me my money back. Do not take money for items younwill not be shipping. I need my money back.

Review: I ordered $1100.00 + worth of merchandise and never received. The tracking number given to me by the status department did not match my items ordered by weight nor my address. I left 3 messages with the company and sent 4 e-mails.Desired Settlement: Either a refund or the items that I ordered quickly and correctly.

Consumer

Response:

This business did charge me for the product that I never received. My credit card company is investigating as well.

Review: I placed an order on September *, 2013 for a Whitehaus faucet that cost $591.75. I completed the order and the money was drawn from my account. I never received the faucet and on October ** 2013, nearly an entire month later... I emailed customer service and told them that I never received my item and so I ordered the same item from a different location (which I received right away) and that I wanted a refund on my faucet that I had not yet received. I was met with an email from them after that that said the item was back ordered and their apologies for not making me aware. I then received a second email that same day saying that my order was scheduled to ship the next day on Oct [redacted]. (Obviously someone did not process my order and once I emailed them, they completed my 30 day old order) ... but anyways, I had already asked for a refund and told them I purchased and installed the product from elsewhere... so obviously I dont want them sending me one. So now 7 days after that... this unwanted faucet shows up at my house. In which I have to take back to UPS and pay money to have it sent back to them. Now Im out well over $600.00. I called and told them to expect this unwanted faucet back and that I wanted my refund. The person on the phone told me he needed to speak to his [redacted] and he would get back to me. I have called them numerous times over the months and can never get a hold of anyone as they are always celebrating Jewish holidays or are not in the office for some other excuse. They finally call me back well into 2014 and said that they still had not resolved my issue and were trying with [redacted]. Then they called two days after that and said that my request for a refund was denied because it was over 30 days since I ordered the item!!!!! This mystery item that I did not even want, and I received months too late. Now is been 9 months since this incident and I am still trying to get my money back.Desired Settlement: I would like my refund of $591.75+

Consumer

Response:

At this time, I have not been contacted by DecorGlamour.com regarding complaint ID [redacted].

Sincerely,

Business

Response:

All items on our website are available to order. we do not stock these items, they need to be special ordered.

As per our cancellation policy, an order is considered cancelled ONLY IF YOU RECEIVE CONFIRMATION THAT IT WAS CANCELLED.

Unfortunately this item in question does not have option to send back after 30 days.

Review: Purchased several items in July of 2014. Two of the products were never shipped and they refuse to refund our money.

We have repeatedly called and emailed them to no avail. They always say they will work on it and expect results in 1 to 2 weeks.Desired Settlement: Refund us our cost of $173.80.

Consumer

Response:

I have seen no responses on this case but the company did refund my money and I consider the case closed.

Sincerely,

Review: I placed an order for 26 Emtek cabinet pulls online with this company May **, 2014. 21 pulls were delivered to me a couple weeks later. Since then, trying to get the other 5 pulls I am owed, I've sent 5 emails, to which I get an automatic response telling me they'll get back to me within 48 hours. Also, I've called three times, and have been told that they are working on it, without any help or resolution. It is now July **, almost two months after my original order.Desired Settlement: Deliver the other 5 Emtek Crystal 1 1/4 inch Georgetown Cabinet pulls to fill order number Your Order #[redacted]. Or refund my money.

Business

Response:

We apologize for any inconveniences you may have experienced. Your missing knobs were sent out to you on a separate order #[redacted].

Review: Ordered a kitchen faucet via on-line with DecorGlamour on August **, 2014. E-mailed their customer service on Sept. **, 2014 to inquire on the order status. No response from company. E-mailed customer service again on Sept. **, 2014 asking them again for an order status. No response. Called customer service on Sept. **, 2014. Talked to a gentleman about when my order was expected to ship. He said that they were expecting the order from the manufacturer and I could expect shipment on Oct. *. 2014. I told him that if shipment was any later than that I would have to cancel and order a facet from someone else. I also told them that had I known that shipment would take so long I would have never ordered it. There was no indication on my confirmation or when I placed the on-line order that it would take this long. On Oct. *, 2014 I called customer service to find out if the faucet shipped on Oct. *, 2014 like I was told. The female that I spoke with said that my order did not ship on Oct. *, 2014. She then told me that the manufacturer shipment had been missed by DecorGlamour because it was delivered on a holiday that they were closed. They were not expecting the next delivery until the following week. At this time I told her I needed to cancel my order. She said OK. I asked for her to e-mail me a confirmation of the cancellation. I didn't get a confirmation e-mail so the next day, Oct. *, 2014 I e-mail customer service saying that I would like to confirm that my order is cancelled. The delay in shipping made the arrival too late for me. I also told them in the e-mail that I called on Oct. *, 2014 to request the order to be cancelled. No response for the company was received. The next e-mail I got was a tracking my order e-mail saying that my order shipped and could be tracked. I responded right away to their e-mail saying that this order was cancelled and that I am now notifying them of this for the 3rd time. UPS delivered the order on Oct. **, 2014. I called DecorGlamour on Oct. **, 2014 telling them that I received a cancelled order and I wanted to ship it back to them and I didn't want to pay for shipping it back. The gentleman, [redacted], told me that they didn't have any record of the cancellation except for the e-mail they recieved from me on Oct. *, 2014. He said that Oct. *, 2014 was too late to cancel and I would have to not only pay for shipping it back but also a re-stocking fee. I argued with him telling him of my attempts to cancel and the long delay in shipping. He said there was no record of my call and since I didn't have the names of who I spoke with there was nothing they could do.Desired Settlement: I want them to issue a credit for the facet, the return postage cost and no re-stocking fee.

Business

Response:

I apologize for any inconveniences experienced with this order.

Even if a cancellation was requested on Oct *, we would not have been able to confirm cancellation because the order had already left supplier and could no longer be cancelled.

The only way would be with a restocking fee, as per our policy:

Order Cancellation Policy

You may cancel your order, for any reason, and receive a full refund provided your order has not been added to the shipping queue or shipped by either ourselves or the distributor.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am not disputing their re-stocking policy I am asking that they waive it because of their terrible customer service and the lack of notification of their re-stocking policy.1. If their re-stocking policy was more prominent, I most likely would not have ordered from them to start with.2. If I was aware that my order would take 8 weeks to ship, I would have never ordered from them. Nowhere on my confirmation or at the time of order confirmation did they indicate that my shipment would take 8 weeks to ship.3. Their customer service was horrible· Their web-site says to e-mail them for order status· I ordered on Aug. **· I e-mailed them on Sept. ** for order status– No response · I e-mailed them again on Sept. ** for order status– No response· I called them on Sept.** – Was told that my order would ship on Oct. *. I told the rep that I had no idea that it was going to take that long from my order date to ship and if it shipped any later than Oct. *, it would be received too late from my project and I would need to cancel and order it from someone else. At no time during this call did the rep tell me about a possible re-stocking fee if I cancelled after the manufacture shipped it to them. If I was told this, I would have cancelled on this call on Sept. **, 2014. · Once Oct. [redacted] came and went without receiving anything from DecorGlamour that my order had shipped I immediately called them back on Oct. [redacted]· The rep I talked with on the [redacted] told me that my order didn’t ship to me on Oct.[redacted] because they were closed for a holiday on Oct. [redacted] and they missed the shipment. Because they missed the shipment, they would be receiving the shipment from the manufacturer until the following week. At this time I told her I needed to cancel my order. She said OK. I asked for her to e-mail me a confirmation of the cancellation and she said that she would – I even confirmed that she had my e-mail address. · I didn't get a confirmation e-mail so the next day, Oct. *, 2014 I e-mail customer service saying that I would like to confirm that my order is cancelled – no response· The next e-mail I got from DecorGlamour was on Oct. **, 2014 notifying me that my order shipped.· On Oct. **, immediately after receiving shipping confirmation, I e-mailed DecorGlamour telling them that this order had been cancel – no response at all!· When I called to let them know that I received an order that was cancelled and I wanted to know how to get it back to them without incurring any cost the rep was less than helpful. When I went through the history of this order and told him of the e-mails with no responses he said that he couldn’t find these e-mails. When I told him the conversations I had during the two calls that I made, he asked me who I talked to. I said I talked with the rep who answered the phone when I called, I didn’t get them name. To which he said well, we don’t have any record of those calls. Not sure if his comment meant that he didn’t believe me or because I didn’t have the customer services rep who I talked with it didn’t happen. Was really upset with this call and the response I got from this customer service rep. When I asked for his name he gave me his first name. When I asked for his last name he told me that he wasn’t going to give that too me. He said they go by first name only and that was all he was going to give me.If these series of events doesn’t’ illustrate poor customer service then I don’t know what does! The internet has been my primary source of purchasing everything for the last several years and I’ve never had such bad service and poor representation than what I experienced with DecorGlamour. If the product would have shipped to me on Oct. [redacted] as I was told by their customer service that it would have arrive to me in time for my kitchen remodel. I should not be held responsible for them not receiving a shipment because their office was closed. Not to mention the amount of time I have spent on this order – it’s ridiculous and frustrating.I don’t think I should have any financial obligations to this company, including a re-stocking fee which is what I am requesting – no re-stocking fee. I have returned the item (refused shipment) so DecorGlamour has the shipment (kitchen faucet) t back unopened.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

DecorGlamour isn't taking any accountability for their horrible service. They could pay the manufacturing fees but they are choosing not too. I will be sure to post everywhere I can that buyers should beware when thinking about buying from this company. I understand that even though I am saying this hasn't been resolved you will be closing this case. I just want it on record that I disagree with the outcome.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

unfortunately, there is nothing we can do at this time

Review: Your Order #[redacted] (placed on November **, 2013 4:45:07 PM EST)Email sent requesting the estimated arrival date of the Ronbo bath vanity top on December ** and December **.Requested order status through the company website on December **Phone calls place to the business on December **, 2013No response receivedNo return phone callNo possibility of speaking with any directlyDesired Settlement: I would like a refund as it appears Dcor Glamor will not provide the merchandise. Purchase was made with a valid Visa credit card

Consumer

Response:

Attached please find a (.jpg) of the purchase order to DecorGlamour on November **, 2013

Grand total = $262.84

Our credit card has been charged. No merchandise has been delivered.

There have been no responses to inquiries from Decor Glamour.

The delivery is to a private residence, not a business

sincerely