Decorative Concrete Designs of Florida Reviews (%countItem)
Decorative Concrete Designs of Florida Rating
Address: 149 Westwind Dr, Davenport, Florida, United States, 33896-6611
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cracks in seal coating. No one returns our calls.
Signed contract on 2-1-2018 with an addendum added on 4-4-2018. The total amount was for $7,039.00. A cement floor was to be installed in our Florida room. A base coat, bonding agent and Tuscan texture was installed and then an epoxy sealer. A 4 year warranty for cleaning and sealing was included. In November we noticed some fine cracks in the floor. Contacted Greg (who sold us the contract) to find out our options. Told us to take some pictures and they would get back to us. After 2 weeks and not hearing from anyone, we called and left a message to call us. no reply. Have called at least 8 times in the last 3 months. I have left our number with them, and their answering machine said that they would answer all calls. 3 Months later, we still have not heard from anyone.
Would like them to correct the problems and live up to their warranty.
From: ***
Sent: Tuesday, April 30, 2019 3:36 PM
Subject: Re: Revdex.com Complaint Case#***
Yes, I could consider it resolved. If there are problems when we return, I will contact you. Thank you for your help.
sub standard work and damage to home
Company was hired in April of 2018 to do an overlay on my pool deck. Since they started there has been several times where the owners damaged my glass sliding doors, screens, newly painted walls and aluminum tracking on pool screen room. The contract clearly states mask and tape work area. This did not occur and as a result, we sustained damage to the areas stated above. Also, there are issues with the actual work that was performed and they are not honoring any of the warranty and its been 2 months now. The damage to my home was recorded by video as the workers worked, countless text messages to and from owners while damage was happening and countless pictures of them performing work as the damage occurred
refund of project to hire another company to reverse substandard work and repair/replace of all damage items that was caused by their work force
The only true part of this complaint is that we were hired in April, 2018. Sliding glass doors are old with paint chipping and peeling off long before we arrived. Yes, pressure washer did remove some of the already chipping paint and roller area was cleaned but was told they were going to replace the sliding doors anyway. One wall was somewhat freshly painted with color swatches on the other walls and there's a 2 foot tall rock wall under it that we stained-FOR FREE - I'm talking NO CHARGE to stain a 2 foot tall rock wall that is approximately 50 feet long, to match the new pool deck. We mask and tape work areas as needed. Everything was taped but due to a trowel finish and hand stain, there was no need to mask anything as there was no spraying of any material. Owner wanted our foreman off his property - we reduced the price by $500 to allow foreman to finish the job and offset any "damage" homeowner referred to but owner later ordered our foreman off his job anyway. Our foreman has NEVER received any complaints and has won NUMEROUS awards over the last 15+ years. As for the contract, owner contracted for a scoreline Tuscan finish. Once installed, owner didn't like the scoreline so we ground off the scoreline finish and reapplied Tuscan finish without a scoreline - AT NO CHARGE, again to offset any "damage" homeowner felt had occurred. This should have been a change order for $2,152. As for issues with actual work, after the stain was applied to the deck and EVERYTHING approved by homeowner (they said they LOVED it), a sealer was applied. The homeowner then approved everything saying they appreciated the hard work and there were no further issues and gave me a check for the original balance due minus the $500, $75 for his screen guy to remove and hang a screen door because the Tuscan finish was higher than his original finish and an additional $100 for his tile guy to replace 3 tile that homeowner said we damaged. This is in addition to me already paying $250 to a tile guy to replace 4 other tile that we supposedly damaged. Homeowner had pool deck resurfaced at an earlier time and I believe tile were previously damaged because the small chips or small cuts were extremely hard to see, even by the tile guy who I paid to replace them. Later that evening there was a misting rain. As a result, there was some "hazing" which is a natural occurrence when there is too much humidity but usually clears up with heat and lower humidity. When homeowner called us, we went to his home to "acid wash" the areas where hazing had occurred. Although we could have acid washed the areas that day, it was decided and agreed by homeowner and us to wait until the end of the year to see if it cleared up naturally or if we needed to still acid wash it. At the beginning of November, not December as discussed and agreed on, homeowner starts sending outrageous texts, including "warranty work" (acid washing the pool deck where it had hazed). I told homeowner I had it on my calendar to call him on December 4 if I hadn't heard from him to see if hazing had gone away. There are a lot of outrageous claims by this homeowner who was 100% satisfied when they gave me a final payment check. He somehow has forgotten that he agreed to a $500 reduction for our foreman to finish the job and the removal of the scoreline Tuscan and reapplication of the Tuscan finish without a scoreline for any inconvenience and any damage he felt had occurred to his home. Although upon completion and final check given and homeowner shook hands and said all his issues had been resolved, when homeowner started sending threatening texts the beginning of November, I offered to replace rollers on his sliding glass doors, replace the sweeps on the 2 screen doors, replace a door plunger and acid wash and reseal his entire deck, not just the small areas of hazing, he said we were not allowed back on his property and the only thing he would agree to was 100% refund of the job or he would turn everything over to his insurance (this could constitute fraud on his part), my liability insurance, State Attorney General, Revdex.com, Home Adviser and others. I don't deal well with blackmail or extortion. Homeowner will NOT be receiving ANY refund because there was NO substandard work and ALL supposed damage has been MORE than offset with the $500 credit (which I now feel I should be paid because homeowner didn't allow my foreman to finish the job as agreed on) and removal and reapplication of the contracted Tuscan scoreline finish which should have been at a charge of $2,152.00. When a homeowner doesn't like a design they agreed on after it is applied or a color they agreed on after it was applied or anything different from the original contract once it is applied, the customer has to pay for those changes. In this case, customer was upset over sliding glass door rollers and chipping paint, a screen door plunger, no paper masking (which wasn't required), our foreman, etc. so the removal and reapplication was done at NO ADDITIONAL CHARGE to offset the homeowner's concerns.
(The consumer indicated he/she DID NOT accept the response from the business.)
The contractor is lying. The one owner Greg, thank Jesus that I had 3 tile to be replaced because they where concerned they would have to replace all of the tile and this is in a text message. It wasn't until we uncovered more damaged tile and had no more replacement tile that they are now arguing. Their foreman ground the deck down on 3 separate occasion and each time not protecting the property adjacent to the pool deck. The contract doesn't state tape and mask work area as needed, it states tape and mask work area. They did not stain the stone wall for free, that was an additional $400.00 plus. They showed us an insurance certificate prior to getting the job and then in November when I continued to press the damage they submitted the same insurance certificate. It turns out the insurance certificate was a fake. Contractor claims he didn't know it was fake. But during our project sought out other insurance from another carrier to get a big job that wanted to be added as additionally insured, which he couldn't do under the fake policy. Contractor was paid so a lien wouldn't be put on our home and the actual pool deck job didn't show signs of failing until 2 weeks after the job was completed. There are several pages of text messages, voice mails making excuses for his foreman, video/pics during the job showing his foreman and a Mexican national violating the terms of the contract. Both owners never appeared at my property after the sale was complete until I threaten to kick, not just the foreman, but the entire company off the project because of all the damage that was created. Yes it was turned over to the insurance fraud division of the state because of the fake insurance that was passed onto us to get the job, again long after the job and the fact that there was what appeared to be somebody not covered under the workers compensation policy. Yes my home owners is investigating the claim and YES my home owners insurance investigator agrees and put it in their report that the contractor damaged my home after seeing the text messages, the pics, the videos and the actual damage itself. I also clearly stated to my insurance carrier that yes, the sliding doors had some chipped paint. But the glass wasn't etched from the concrete and pressure washing, the paint wasn't nearly as bad as it is now and the operation of the doors was fine, today after they damaged them, they are barely operational. The contractor violated the contract in 3 major ways:
1. There was no general liability insurance as it calls for under the contract
2. There is to date, no proof of workers compensation for the foreman and the mexican national that worked on the project. The 2 owners filed exemption from the state. Which has been verified by the Florida Insurance regulatory department
3. They didn't mask or tape the work area
4. The project took 3 months and not 15 days as the contract states. One could argue weather, but their foreman tried 3 times to get it right and couldn't and we have voicemails from an Andrew Kramer calling off for the foreman because he was on another job and could not get back to ours
Had the contractor followed the contract by masking and taping the work area, we wouldn't be here. Had the contractor had legitimate insurance, we wouldn't be here.
The contractor asked for a 4th chance to fix the pool deck and that he would terminate the foreman and that the owners would personally do the job themselves and that they would knock off $500.00 for the inconvenience and to allow them the opportunity to fix the problems. We agreed, but DID NOT excuse thousands in damage for the $500.00, nor did at anytime did we sign off on such a claim.
The screen door had to be moved because the foreman used too much material at the door and I made them aware long before it got to the point of moving the door, which WE DID NOT WANT. Unfortunately the foreman didn't listen and the door had to be moved, which we paid for and then deducted from final payment. The pictures, video, text messages, voicemails and the poor action of this contractor speaks volumes as to their responsibility in this case. As far as fraud, This contractor has a lot of explaining to do as far as their insurance and workers compensation practices. I warned the one owner Greg on many occasion throughout this nightmare that I was well documenting the foreman and the foreman's Mexican national helper actions and that may want to be aware, it fell on deaf ears until it was too late.
We can do this all day and night long, Mark. You are a LIAR and a FRAUD and I will prove it in a court of law. You are GUESSING as to what transpired and again, I will prove it in a court of law. You had this set up from the beginning thinking you could again intimidate a business owner that would be afraid of your threats because they would rather pay you something or do the work for free than have a negative comment. I AM NOT ONE OF THOSE!!! You are a liar and a fraud and are using what you THINK happened as fact and that is SLANDER and I will NOT tolerate it. As I said, we will settle this in court when I PROVE you're a liar and fraud.
(The consumer indicated he/she DID NOT accept the response from the business.)
again, this contractor refuses to submit a valid insurance company that covered this project. Instead, he continues to bring up a court of law. all this contractor has to do is submit his insurance information and let the evidence speak for itself.
Under the binding contract, he is to provide this info and hasn't. What is this contractors concern by submitting the insurance info? If this is such a fraudulent case, then submit the insurance information.
As a follow up to this recent contractors claim that the vertical walls where free of charge. As you can see from the contract I submitted. The vertical walls are part of the contract and overall cost of the project and not free. Once this goes to mediation, this contractor will either submit the fake insurance to the courts or no insurance proof as he is doing now. This could all be settled now by simply providing the valid insurance information that we are requesting. But yet this contractor refuses, the big question is why? If your insurance feels that it is fraud or an invalid claim, they will determine that after the contractors insurance reviews the case. Why is this contractor afraid to even provide Revdex.com with the insurance information that was in place during this project? The contractors demeanor not to corporate with Revdex.com is testimony of what we , the consumer, has been dealing with for months.