Dean Insurance Agency

Bestcare Inc vigorously investigates all complaints into any consumer's concerns of quality of careThe office maintains professional communication with the consumer by confirming the aide's schedule and informing her of any changes to the scheduleThe consumer has received consistent home care
servicesOn multiple occasions the consumer has cancelled services due to medical appointments or going to be with familySpecifically on one occasion, the aide arrived and after one hour of service the consumer stated she was going out shopping and instructed the aide to 'wait around or go home'Upon the nurse's assessment, a plan of care is specifically created to meet the needs of the consumerIt outlines what specific tasks the aide is to provideThe nurse did indicate assistance with mobility and use of a device However, the aide was asked to perform tasks that were not documented and the aide followed policy and adhered t o the Care PlanThe office continues to offer service to the consumerCurrently the consumer changed her homecare contract vendor and Bestcare is waiting for authorization to continue servicing the consumerWe feel that our services have met the needs and safety of the consumerThe Bestcare Corporate office is available to speak with the member or her representative if they desire