Dealer Services

THIS COMPANY HAS BEEN NOTHING BUT KIND AND VERY COURTIEOUS TO ME AND MY ASSOCIATES THAT HAVE PURCHASED THIS WARRANTY, THE REPS ARE VERY PATIENT AND UNDERSTANDING LIKE THE TIME I WAS OUT OF TOWN AND I HAD A BREAK DOWN AND THEY CAME TO MY RESCUE!!!!! THANK GOD FOR THE SERVICE THEY PROVIDE AND I WILL RECOMEND THEM TIME AND TIME AGAIN... MY NEIGHBOR AND FAMILY MEMBERS HAVE THIS COVERAGE AND THEY TELL EVERYONE IT IS A DREAM COME TRUE THANKS LIBERTY AUTO PROTECTION FOR THE GREAT SERVICE YOU HAVE PROVIDED FOR ALL OF US...

Ms. Stephanie Scharko

face="Calibri">Revdex.com
1262 Whitehorse-Hamilton Square Road
Hamilton, New Jersey 08690
 
 
October 31, 2016                                      ...⇄ RE: [redacted]
                                        ...⇄ # [redacted]
 
 
We never received a cancellation request from [redacted]  We are using your letter as than cancellation request.
Your letter was received on October 21st and refunded [redacted] on October 27th.
 
Sincerely,
 
Michael B. S[redacted]
President

We did not call [redacted].  We have been having issues with people saying we called them when we have not.  We have placed a notice on our Revdex.com web site.
 
Sincerely,
 
Michael S[redacted]
President

Complaint: [redacted]
II am tired of...

companies hiding behind their telemarketing firm and pointng the finger in every direction except the face in the mirror. I will file civil charges if I am disturbed again 
 
 
I am rejecting this response because:
Regards,
[redacted]

Dear
We called [redacted] once on March 7th.  We placed [redacted] on our in house Do Not Call List on March 8th.  Our company does not do mail solicitations.  The other contacts [redacted] is complaining of are not from...

us.
Sincerely,
[redacted] B. S[redacted]
President

[redacted]
Better Business...

Bureau
1262 White Horse-Hamilton Square Road
Hamilton, New Jersey 08690
 
 
July 22, 2016                                      ...⇄ RE: [redacted]
                                        ...⇄ # [redacted]
 
 
Dea[redacted]
We have not called [redacted]  If he would send us the caller ID of the company that did we will investigate.  Recently we have been receiving complaints from consumers for calls we have not initiated.
 
 
Sincerely,
 
 
Michael B. S[redacted]
President

Complaint: [redacted]
I am rejecting this response because: That is not my phone number. They need to take a closer look and fix it. My number is [redacted]
Regards,
[redacted]

Please be advised that [redacted] policy was canceled on...

November 1, 2014. A full refund in the amount of 59847 has been issued back to her credit card, The deposit of 460.00 was credited back on November 21, 2014 and the first payment of 138,47 was credited back on
November 25, 2014.
We are sorry for any inconvenience.

[redacted] Revdex.com of Southern & Central New Jersey
1262 Whitehorse Hamilton Square Road
Trenton, New Jersey 08690
October 3, 2014 RE: [redacted]  # [redacted] Dear [redacted] We did not sell [redacted]...

[redacted] her service agreement. [redacted] bought her service agreement from [redacted] We contacted the administrator of [redacted] agreement and discovered that [redacted] car rental was authorized.
Sincerely,
[redacted] President

[redacted]  submitted a copy of her salvage title on April 2, 2014   [redacted] was issued the balance of her refund  $337.95 by check  #[redacted]  on April 16.2014,      Giving her full refund on...

$803.39

We have issued a full refund of $499.00

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I do apologize for submitting the complaint under the wrong company, however the New Jersey address is what was listed on my documentation.  
I would like clarification on the issued refund, though, as I have not received any checks in the mail nor have any credits been posted my credit card used for the down payment.  
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution is satisfactory to me. This what I had requested via my many phone conversations when your company was soliciting me. Maybe your company should revise its policy regarding sending out confirmation letters.Regards, [redacted]

[redacted]Revdex.com of Southern &Central New Jersey1700 Whitehorse HamiltonSquareTrenton, New Jersey 08690September 2,...

2014                                      ...⇄ RE:[redacted]                                 �...⇄ #[redacted]  Dear [redacted] purchased hisservice agreement from [redacted] ([redacted]i) notus.We handle the administrationfor the agreement [redacted] Purchased.  Wehave contacted [redacted] and have confirmed that a refundhas been made to [redacted]   Sincerely, [redacted]President

Dear [redacted]RE: [redacted] purchased his agreement from [redacted] of California on August 13 2014, NOT US.  However we contacted [redacted] and secured [redacted] a refund prorated from April 2015.  April was when [redacted] said he first...

asked for a cancellation.Sincerely,Michael B. S[redacted]President

[redacted] telephone number [redacted] was placed on
our do not call list on June 9, 2014. We are Sorry for any inconvenience we may have caused.

[redacted]

face="Calibri">Revdex.com of Southern & Central New Jersey
1262 Whitehorse Hamilton Square Road
Trenton, New Jersey 08690
 
 
June 19, 2015                                      ...⇄ RE: [redacted]      
                                        ...⇄ #[redacted]
 
 
We received [redacted] request for cancellation on May 28th.   [redacted] was refunded on June 16th.
 
 
 
Sincerely,
 
 
Michael B. S[redacted]
President

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Review: I have asked on at least 7 occasions to be taken off their call list. Each time I'm assured it will happen and then they call again. I have no interest in an extended warranty and want them to stop call my business phone.Desired Settlement: No further contact by the business

Business

Response:

[redacted]Revdex.com of Southern & Central New Jersey1262 Whitehorse Hamilton Square RoadTrenton, New Jersey 08690 June 19, 2015 RE: [redacted] # [redacted] Dear [redacted] We have placed [redacted] on our in house Do Not Call list. Sincerely, Michael B. S[redacted]