Deacon Jones Hyundai

Linda Edwards.
Date: January 4, 2023
On about December 20, 2022, I was notified by another banking organization who were processing a loan for me that I am the owner of a Hyundai Sonata. I assured the organization that I co-signed for a friend and was not the owner nor made any payment towards the car. In my research and continued pursuit to find out what happened, I will now file charges against Deacon Jones Hyundai, 304 N Oak Forest Rd. Goldsboro, NC 27534, and file with BBB the acts taken to defraud to make a sale. When I went to the dealership to discuss that the sales dealer came to my home under the pretense that I was signing the document, he gave me as a co-signer for Charlette Allen, which makes me responsible for the payment if she fails to pay for the car. I asked the salesman if that was necessary because she had a five thousand dollar down payment. He said it was essential because of the debt ratio. I only signed two papers, and the copies that I received from them on the 20th were not the same paper presented to me during the signing.
When I found out the information I had gathered so far, I went to the dealership and asked to speak to a corporate officer. I was presented with a financial officer. I told him of my concern that I signed papers as a co-owner and recently discovered that I was placed as the owner of the car and the loan without my consent or knowledge. I asked for clarity as to how that happened. The financial officer only told me we were both responsible for the loan. I repeated the questions and asked, "How did I become an owner of a car that I never came to the dealership to shop for a car to purchase, never spoken to anyone about buying a car, and never received any papers from the dealership as an owner of this car, and was never present to sign before the notary?" Also, I do not live and never lived at the address listed. Another person from the dealership came in, got into the conversation, and was very smug. I asked to speak to corporate or provide me with a number, and both agreed that corporate would not help me nor provide me with contact information. I wanted the purchase paper and was given a copy of the papers. In reviewing the copies and having them inspected, it is apparent that the documents have been forged with my name, copied and pasted in different areas, and even forged in handwritten places. I did not sign these papers and was not present when these papers were notarized. I never step foot in Deacon Jones Hyundai in Goldsboro to sign or purchase this 2019 Hyundai Sonata.
I have had a good standing with Deacon Jones Hyundai in Goldsboro in the past and sent many people to them who have purchased a car. I have purchased a 2017 Elantra that came from there and, since then, a 2019 Kona. I have payments being made on my Kona. I have been a loyal customer since my first purchase as an owner and have never been late or missed a payment. I was shocked to know they would do something like this. I should not have been surprised because I purchased the Elantra. After all, they did something a little underhanded in another customer’s deal, and the person was letting the car go back. The car was two months brand new, so I secured a contract with the person to purchase the Elantra, which is paid off now.
The underhanded work of the salesperson and Charlette Allen's car purchase were jointly conspired. I will not take this lying down and will go the legal route to resolve this issue. The action done here has hindered my ability to go through with my present loan because the late payment that Charlette had been making has lowered my credit scores, and listing me as the loan owner has hindered my debt ratio. Also, the attitude of the financial officer and the other staff person present was just rude and unprofessional, and assured me that my case was a lost cause by telling me corporate will not help me. Maybe not, but someone will. Writing and sending this letter to the appropriate people is the third step being taken to get results. I will continue to pay for my Kona because I love my car and only selected and signed for that car as an owner. However, I will never again purchase another vehicle from Deacon Jones Hyundai of Goldsboro or any dealership that Deacon Jones owns. I should have checked the reviews and complaints before purchasing my Kona, which would have caused me to stay clear of Lee Hyundai in the first place.

Linda Edwards.

Service was done on the vehicle on May 17th. Damage was noted after service. Business refuse to fix damage.
On March 1st, 2019, I went to Lee Hyundai of Goldsboro for service on my Red 2013 Hyundai Elantra Limited. The service was to install a headlight signal socket and bulb. The service was complete, however The Parts Manager, ***, came out to explain that I would need to replace the entire driver's side headlight. He quoted me $270 for an aftermarket headlight. Understanding the amount would increase due to labor, Mr. assured me that I could call at any time and ask for him so that the price he quoted would be honored. Once able to collect the finances for the service, I called back on May 10, 2019 and spoke to Mr. again. He honored the quote and said he would place the order and give me a call back. Mr. never called back. The next official business day, the morning of Monday, May 13, at appox. 10:24am I contacted the business requesting to speak to Mr.. He was not in due to a field trip with his daughter. I called again later that afternoon and Mr. asked to give me a call back admitting that he forgot to place the order. Mr. called at 4:03pm and we were on the phone for approx. 2min discussing the issue with my car, because he forgot, and the quote. He asked if he could give me a call back because he thought that "if you have a certain model, we'll have to take that bumper off to get to that headlight without any issues". At approx. 4:08, Mr. called me back to ask further questions. This conversation lasted approx. 9min. Mr. asked for my car's VIN number because "depending on the last five numbers, it will let us know if its a Korean car. The service manager said if its a Korean model then we definitely have to take off that bumper and that'll cost you more in labor. We have to take it off because if we dont and just pull the bumper back, then we could break your bumper and then that would have to be replaced." I had to stop driving, pull over, and read the VIN number off to him (VIN Ending In: ***). After giving him the number, he confirmed that the bumper would have to be removed, therfore increasing the labor. At this time, I asked for a full quote over the phone for how much I would be expected to pay. He quoted me $270 for the headlight, $150 for labor (price due to having to remove the bumper). With taxes he estimated that I would have to spend about $450-$465 total. At that time, we scheduled a time for my car to be serviced, May 17th, 2019 at 10:30am. I arrived on May 17th, 2019 at 10:00am for my service and completed a thorough walk around inspection of the car with ***. No damages were noted by myself or Mr., to the front bumper of the vehicle. After service was completed, Mr. reviewed the bill for services with me. The $270 quote was held and $157 was charged for labor. I payed via card and still have the receipt and documentation of the bill. After leaving Lee Hyundai of Goldsboro, I noted that there was damage to the front bumper, drivers side. There was a crack going up the bumper. I called the dealership and spoke with Mr. on the afternoon of Monday, May 20. Mr. asked me come on May, 21 and ask for him. When I came, requesting Mr., I was stopped by a different employee. He accompanied me outside where I showed him the damage. He proceeded to tell me the wouldnt have caused the damage and he didnt know how it happened. He then walked over and got Mr. and they came over to my car. Mr. proceeded to examine the car and tell me that the work done was correct and they didnt damage the car because "I know my guys wouldnt do that". I got their cards and my father called and talked to the Service Manager, ***, and Mr.. They admitted the front drivers side bumper was not removed to complete the service, despite factory directions for service. I believe this is what caused the crack in the bumper. They refused to repair the damages they caused.

Have purchased several vehicles from this dealership and have always left feeling good about the situation..Managers and salespeople friendly and honest..recommend this dealership highly..

Extremely happy with the way I was treated at Lee Hyundai of Goldsboro..They took into account my needs and what I wanted to spend on a vehicle..Everyone was very gracious and professional..Would recommend this dealership to everyone..

The used car I bought here had problems they were obviously aware of and covered up.
Horrible experience. Thought I had gotten a decent deal on a used car that I liked. 6 days later, had to buy a new battery: $120. No big deal though. Also couldn't get ANYONE to follow back up with me about getting a second key to the vehicle, though they seemed to be very happy to tell me they'd do this. I called multiple times. Then more problems. Long story short: turns out the car is a total lemon and the AC was all kinds of screwed up....and the good folks at Lee Hyundai figured out that resetting the codes made the AC work for a couple weeks. My personal mechanic is even confident that this was the case. Since then, my car has been in and out of the shop...most in. I've spent nearly $800 and the thing still isn't fixed for good. I called the manager to ask them to buy the car back and the "best" they could offer was to give me trade in...at an amount that would leave me owing at least $1200 on my car loan still after that. Plus I already had to spend $800 trying to fix it so far! I'm getting married next month and had to spend a big chunk of my savings on the car they sold me, now I'm stuck with it since they won't even consider buying it back. They originally had the car listed around $11,000 but sold it to me for about $8200 which translated to about $9400 after taxes, processing, title, etc. If that's the case, they can certainly afford to buy it back from me for an amount which is no less than my remaining loan balance.

Bought a new car on 4/1/2017, have made 2 payments already and still driving a loaner car today 6/17/2017.
Purchased a new Ioniq model Hyundai on 4/1/2017. ***, salesman, said that the vehicle had the same options of my trade-in (blue link for remote start and navigation). After leaving the dealership, found that the vehicle did not have blue link or navigation, drove back to the dealership to dispute and then told by ***, floor manager, that our smartphones can be set up for android auto navigation and they would install a remote start on the car. Came home and tried to set the phone up to the car and found that the phone was not compatible. They said to come in and they would set the phone up with the car. They too found that the phones were not compatible. The dealership issued a $600 check to get a smartphone that would be compatible. Then returned the car to the dealership to have the remote start installed. They had issues with installing the remote start and now they are having an issue with the brakes. The car had under 400 miles on it when taken back to dealership for the install of the remote start. Today, 6/17/2017, we are still driving a dealership loaner vehicle and are scheduled to move out of state in 9 days. Told the dealership this many times but they continue to act like they were not given that information. This is the 2nd purchase we've made from this dealership, thinking we could trust them. Any way you look at it, they've had this car for over 3 months and I have yet to take physical ownership of this very expensive purchase. I am NOT happy.