De Groff Outdoor Reviews (%countItem)
De Groff Outdoor Rating
Address: 5153 Bay View Rd, Hamburg, New York, United States, 14075-1021
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We bough a pergola from the company. It was installed in May 2019. First, the columns are installed out of square. My son came over and noticed the posts were out of square, approximately on April 15th.They came out and put some support bolts in the columns but did not address the fact that they were no square. When they installed the bolts, they cracked several pieces of wood on the pergola. We also noted cracking in the actual columns themselves. I spoke with several times between the installation of the bolts through September. He was ordering new posts (they would be different that the ones I have now) and I told him that he could order them but I may not like them. He texted me saying he could use them on another job, not to worry. September 20th he texted me and stated he had ordered them and should be in 10-14 days. I texted him again on October 7 and still no posts. One more text on 11/13, still no posts.
Pavilion structure and pergola were installed spring of 2016 at a cost of $8,485.
As first season progressed, builder was made aware of structure's wood sap bleeding, molding gaps widening and becoming very unsightly.
Builder promised to come out and correct moldings; re-stain wood structure.
Spring 2017- we spoke with builder at Spring Garden Show at Hamburg fairgrounds, once again reassured us he would make good and fix problems.
As of November 29, 2017, no show. We have record of our phone texts back and forth promising to fix problem.
Received business response stating.............I did tell them that I would be back to complete repairs, however, we got so busy I was not able to get back to them. They did contact me several times and I did promise them. Now that the weather has changed, we can not do in the cold weather. My intentions are to complete repairs between March and April 2018, weather permitting.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards