DCG Stores

My order # is 262357. I ordered a futon for a couch and a chair with ottoman. The couch futon is five feet in length instead of the six feet I need. The chair futon and ottoman are only 30 inches instead of the 36 inches I need. I wish to return these items and reorder the correct ones. I can be reached at (606) 647-2183 or enmail at [email protected],

I tried to contact someone at the company, regarding the wood anchor that just came dislodged, after a poorly crafted machine screw became cross threaded in a wood anchor, and was pulled out by hand. This was 10 minutes into the assembly process after 1 hour of set-up and part checking. Also the allen heads of the screws cannot even withstand the torque required to seat them snugly before they strip.
When you call, the standard "covid" excuse is in play for the lack of customer phone service, only to find out they only accept complaints via email.
I will be handling this by refusing payment through Am Ex, so this is just for anyone else considering doing business with this company.
Their futon is being bundled back up, for when they decide to come and get it...
I'm moving in 3 months.

I shopped and shopped and finally found the cover I wanted. The website was responsive, but I have not ever been able to connect with a human.

So I placed an order, after a couple weeks got an email stating that my card was not processed, so I needed to call them.

The phone call was answered by an message that said no one was working due to Covid, so I had to email.

I emailed that my card was replaced and I needed to speak with someone to complete my order. I got an auto-reply. Well at least I knew my email was recieved.

But.

It's been WEEKS.

Luckily I did find another futon store, ordered a sample first, got it in one week, then placed my futon cover order. I can't believe I didn't find this (good) company first!

Please read all reviews from DCG, and shop elsewhere. Unbelievable.

They are scamming con artists they never respond

As so many others have stated, I wish I had read the reviews before I made a purchase. I ordered a bedroom dresser and was contacted by the local delivery service stating that it was my responsibility to remove the 250 skid from the back of the truck. Their free shipping is not free and their white glove service is apparently actually taking your item off the truck when it arrives. They in no way make this clear during checkout. It is also never mentioned when you get your confirmation email, nor your tracking information. You literally find out when the shipping company contacts you to deliver. I have ordered many oversized items before and never once has it been my responsibility to remove an item from a truck. For every other legitimate retailer I have ever purchased from, delivery means they actually deliver it. White glove service means they carry it into your house and sometimes even unpackage it. This company operates very differently, which would have been fine, if I had been made aware of this at the time of purchase. They also do not respond to emails nor answer their phone, as many others have already stated. Anyway, hopefully I can save someone who is smart enough to read the reviews before making a purchase some trouble. I would seriously recommend taking your business elsewhere. I will never purchase from DCG again and I may even file a formal complaint with the BBB.

Do not buy from this outfit as they will only rip you off...You've been told!

Purchased a futon and mattress set. received the mattress after 4 weeks waiting and they sent the wrong color. After 13 emails still no resolution. Notified the BBB and consumer complaints division in California and are waiting for a resolution. Paid $543.00 up front and were ripped off. Do not trust these scammers.

I've sent emails and made several phone calls and I am being ignored. No one returns my calls or emails.
Order Confirmation
Dear Chance Pataki,

Thank you for your order. Your order number is: 243324
Date of order: 7/5/2020 6:52:00 PM
Order Status: Approved, Pending Shipment
Payment Details: Payment information received.
Payment Method: Credit Card
Customer Notes
Ship To

Name: Chance Pataki
Address Line 1: 968 e granada ct
City/State/Postal Code: Ontario, California 91764
Country: United States
Phone Number: 9094854975

Bill To

Name: Chance Pataki
Address Line 1: 968 e granada ct

Initial Business Response / [redacted] (1000, 5, 2015/06/17) */ Spoke with the customerPick up has been scheduled with a specialized service and requires time for carrier schedulingShipment is not a typical FEDEX or UPS shipment Tracking XXXXXXX via Non-stop Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I had a person named [redacted] at Ext [redacted] call me from DCG on the 17th of JuneShe said they were going to use a different carrier and gave me a tracking #It is now the 22nd and the shipment still does not show going outI called [redacted] times today and she would not return my callI got an email from her instead saying (yet again) that she was on hold with the shipping company and she would call me as soon as she found out somethingShe never returned my calls nor did she call me after she supposedly was on hold with the shipping companyThere has to be some recourse for this kind of deception from a businessI have done a lot of shopping and buying on line and never in my life have I encountered such lack of ethics in a companyIf I can't get resolution here I will go to an attorneyThey have taken my money and no sign of furnitureWhat is going to be done about this? Final Consumer Response / [redacted] (2000, 11, 2015/07/13) */

According the return tracking the signed recipient ( [redacted] is not a staff member at the locationHowever, as a service we will issue credit under standard policy

Complaint: [redacted] I am rejecting this response because: I finally received a tracking number, stating that my shipment shipped on 4/21/I am daily checking this tracking number and it continues to say "enroute." As of today, May 3, shipping date now states ship date of 4/27/and states that on 5/2/it was still "enroute." There is no more info regarding thisNo one from DCG has returned my phone callSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:bad customer service and business practices and was not handled correctlyA full refund should have been awarded and judging by the many complaints on here regarding this company it is a routine problem of unsatisfactory business practicesI'll take the loss of money definitely as a lesson and be sure to give them poor ratingsSincerely, [redacted]

Complaint: ***
I am rejecting this response because:Unfortunately, what you are writing is incorrect. In fact, I have a screenshot from your website from 7/6/that states "IN STOCK - Usually ships in 4-business days." See attached. Since we placed our order on 6/28, that would mean our order should have shipped between 7/& 7/7(the 10th business day). That would be allowing you the correct amount of time to ship the product. It is obvious that this business changed the wording on their website after I filed the complaint. Again, another reason to be looked into by the Revdex.com.Nothing has been addressed regarding the customer service issues. This place of business refused to give me any type of information regarding the shipment of their product, and still has not given any type of resolution to this issue. The manage refused to take my call, and put me into their voicemail. That is unheard of!Since nothing has been resolved, I will make the same requests once again. I would like the following;Ship out my product ASAP, overnight the product under the company's expenseTake the "in-stock" off their website - They changed this today. See attached image from yesterday's screenshot on the websiteCall me personally to apologize for the customer service failuresDo not treat other people like this
Sincerely,
*** ***

Issue has been resolvedThank you for the supportI would like to close out the inquiryThanks
Marianna Martin

Initial Business Response /* (1000, 5, 2015/06/16) */
As consumers expects a "new condition" item when purchased, we also expect items to be returned to us in "new condition" for credit
Since the item returned was damaged/dirty there is not resale value, therefore credit was denied
The
warehouse can only the non-credited goods for a limited time before discarding
As service, due to the customer's inability to file the claim (mattress discarded), we will honor the return as per policy
Initial Consumer Rebuttal /* (2000, 7, 2015/06/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The DCG representative was courteous and clear in his explanation of how DCG would handle the complaintI am satisfied with DCG's response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Initial Business Response /* (1000, 5, 2016/01/28) */
We show that the sectional has shipped and is currently with the carrierThe carrier will contact the customer to schedule a delivery as the shipment gets closer to the customer

Initial Business Response /* (1000, 7, 2015/06/11) */
We apologize that your issue is taking so long to resolve
An entire replacement base was shipped via FEDEX with the tracking number XXXXXXXXXXXX

Initial Business Response /* (1000, 5, 2015/06/16) */
We will ship the black cover and arrange to have the blue cover picked up

We are sorry to hear that you wish to file a complaintOn the product page it states "IN STOCK - Usually ships in to business days." The tenth business day is July 14, (weekends and holidays are not business days)We ask that you allow us the required time to process and ship your order
Yes, the fabric is in stock and the cover is made when ordered, hence the stated lead timesOnce shipped, transit time is ~2-business days depending on your locationIf you wish to upgrade the shipping method, yes you will be accountable for the additional chargesIf you cannot allow us the necessary time to process and ship your order, we will be happy to cancel your order for you